I am using woocommerce to sell services as a product. I am using it for appointment booking system. i needed the wc cancel order plugin for cancelling the appointment. i am making use of guest feature provided by the plugin. the problem is that when the user recieves the mail, the cancellation link is there but it is missing the key. that’s why when the user clicks on that link, a blank page appears.

here is the link that appears: https://13.200.167.217/wordpress/guest-cancel-req/?key=

please help me resolve this issue. tell me what i can do?

Hi team!

Need this fixed on priority please!

Issue 1:
I would like to inform you that the “Save changes” button is not responding and not saving the settings.

Can you please provide a hook to disable the “Guest users will be able to cancel their order using the link sent in their order email.” functionality?

The reason is Issue 2: When a registered user or guest user make an order, the cancel order button in the order email is displaying empty page.

Screenshot: https://snipboard.io/s3yind.jpg

Can you please come up with the fix?

Awaiting for your response, thank you! ??

WP6.6.1
WC9.1.2
WC Cancel Order3.4

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Hello, Very nice plugin been working fine but today stopped approving requests..

so when i click approve request is just keep turning the circle…

i have flushed all cache and so on still no luck.. any ideas?

i have made no updates from yesterday to today..
WordPress Current version: 6.5.3
Flatsome version 3.15.4

Hello,

Is there an estimate of when this plugin will be compatible with the new WooCommerce databases? because we need that urgently.

Thanks.

Buenas tardes.

Al intentar actualizar WooCommerce al “Almacenamiento de pedidos de alto rendimiento?(HPOS)” salta el aviso de que este plugin no es compatible con el mismo, impidiendo que esta característica sea seleccionada.

?Tenéis previsto una actualización que permita esta compatibilidad?

Muchas gracias.

Hello!

I’ve noticed that if I cancel all items from the order by one, the order itself is not marked as Cancelled. Is that a normal behavior of the plugin? If yes maybe there is a way to automatically mark the order as Cancelled if all items were removed from the order?

Thank you in advance!

Hi,

Plugin is not working on the following setup:

WooCommerce version: 8.1.0
WordPress version: 6.3.1
PHP version: 8.0.30
MySQL version: 10.5.22-MariaDB
WC Cancel Order version: 3.3

Below is the link to the cancel order received in the email and it is not showing anything. While debugging the plugin, the request is not going to the function guest_cancel_page. Can you please look into this asap?

https://dev.mrespares.com.au/guest-cancel-req/?key=0fa000c75398ed76ccf3e37cc5cf020b

Kind regards

Vik

When I canceled a single product tick/cross marked showing on approve or declined. But when I selected the check box and tried to cancel the products, the product got canceled but the icon was not showing. it’s showing blank.

Hi,

I’m trying to translate this plugin with Loco Translate into korean, but it seems that translations don’t apply for some reason. I’ve recreated new translation files a few times, checked if page is cached and main language is set to korean, but nothing works. Have any idea why can it be and how can I translate your plugin?

Thanks.

Hi, how can I delete “Remove “Want to cancel this order? – Cancel Order” from Email” from the “Order cancellation request approved” Emails?

Hi team, we are using your plugin. Thank you for the plugin. Now, in that plugin we had only an option that we can cancel an order. So if we have multiple products in a single order, customer can’t determine which all products they need to cancel.

So, Our boss wants an option for this. Means, customer should have the ability to cancel only some of the products from the order. So is there any option for this.

Expecting your support. Thank you

How can we add a separate page for canceling order.my case is once a customer places an order we will send a notification for confirm or cancel. How we can add this on your plugin. Thanks

Hi team, we are using your plugin. We have a bug related to the plugin. Cancel link from email shows some other details. Cancel link: https://lockmyseat.com/NGSale/guest-cancel-req/?key=80ea99ae09155387249b3df780b31383
please reply as soon as possible

• This topic was modified 1 year, 11 months ago by albyse.

Hi, I am a fan of this plugin.
I would like to know how to change the text of the Cancel button on the My Account order page.
Thank you in advance.

“Cancel Request”

Hi Vikram,

i have the bilingual webshop as above (passwort “zps” to see the page).

After an order the customer sees the option to cancel in the “order confirmation mail” which is sent out.

However, the the German mail is says “Want to cancel this order? / Cancel Order”.
I would like to have this text for German customers on German but cannot find it in the WMPS string translation.

How to change this?

Many thanks and Greetings from Germany, Olaf

Hi!
I made translation into Russian in Poedit, you can add it to the plugin.
Note that the tab in the admin WooCommerce → Orders → Cancel Request is not available for translation. The already existing Cancel Request = “Запрос отмены” will work there.

• This topic was modified 2 years, 4 months ago by vovkasolovev.

I am using Divi theme, and i have created the header and footer with Divi Global Builder.

When visiting the page that is linked from the email (…/guest-cancel-req/?key=226297..), it shows a “broken” page, with the default header & footer (not global).

Any ideas how to solve this?
Thanks in advanced.

wc-cancel-order.php line 352

'label_count' => _n_noop('Cancel Request <span class="count">(%s)</span>', 'Cancel Request <span class="count">(%s)</span>')

is missing third _n_noop function argument ‘wc-cancel-order’ ($domain) so this string becomes untranslatable through .mo-files or language packs.

Hello,

This plugin is adding a cancel order link to the completed order email. How to stop adding the cancel order link to the completed orders email?

Cyrillic and many other characters are not allowed in cancellation request details.
The reason is using clean_str to sanitize input
clean_str($_REQUEST['additional_details'])
I suggest using WP’s _sanitize_text_fields instead
_sanitize_text_fields($_REQUEST['additional_details'], true)

Hello,

I want user purchase order then user have 10 mints for the cancel order on my account page after 10 mints user can not cancel order button will remove. This function add in this plugin plzz help me

Thank You

While clicking on the cancel request button, it shows pop for cancel request. But if user opens the cancel request in new tab, application proceeds with cancel request without pop up

Hi,
thanks for an awesome plugin. I have multisite activated with WooCommerce andf WC Cancel Order plugin activated only on one subsite. That doesn’t seem to be a supported scenario though because of the init logic. I modified the init to this, so the plugin does initialize, but it’s obviously not upgrade safe. Could you please add that to the core plugin?

if(function_exists('is_multisite') && is_multisite()){
    if(!function_exists( 'is_plugin_active_for_network')){
        require_once( ABSPATH . '/wp-admin/includes/plugin.php' );
    }
    if(is_plugin_active_for_network('woocommerce/woocommerce.php')){
        if(!is_plugin_active_for_network('wc-cancel-order-pro/wc-cancel-order-pro.php')){
            WC_Cancel_Order_Init();
        }
    } else if (in_array('woocommerce/woocommerce.php',apply_filters('active_plugins',get_option('active_plugins')))) {
	    if(!in_array('wc-cancel-order-pro/wc-cancel-order-pro.php',apply_filters('active_plugins',get_option('active_plugins')))){
		    WC_Cancel_Order_Init();
	    }
    }
}

Thanks!

Hello,
I’m using your plugin to manage the order cancellation from my e.commerce.
I need to have the plugin all translated in my language and I’m using Loco Translate plugin for the purpose.
Unfortunately it is not working and some words are appearing only in english even if are translated in Italian.
If you want I can sent you a screenshot of the part that is coming out in english.
There is a way to solve the problem?
Thanks in advance for your reply.
Regards.
Cinz

Hi!

I configured the plugin to “Allow guest cancellation”.

I made a purchase using a testing environment. I received the order email, and the status of the order is complete.

When I click the Cancel order in the order email it redirects to https://www.zzzz.com/guest-cancel-req/?key=xxxxx and there is no button shown.

Here it is a screenshot: https://paste.pics/17b4d48000514827e305c5e55d4d70eb

• This topic was modified 2 years, 9 months ago by miceno.

Guest cancel request page on my website looks absolutely destroyed and needs to be adjusted. Page header is missing, and the content is duplicated for some strange reason(Please refer to the screenshot in the link and it is zoomed out to 75%). Is there any way I can make change to the request page layout?

• This topic was modified 2 years, 10 months ago by ncgyber.

When we click the Cancel order in order email it redirects to https://www.zzzz.com/guest-cancel-req/?key=xxxxx without cancellation reason and order cancellation is not received to the store.

Aunque aparece un mensaje como que se ha cancelado nunca llega la solicitud.
Esto pasa al estar usándolo junto a b2bking para cancelar pedidos desde una cuenta padre administradora.

• This topic was modified 2 years, 10 months ago by diegoceldran.

I tried a test order and the cancellation option is not available