Rating: 2 stars
I never write bad reviews because I’m a small business owner. However, I’ve been frustrated since I started paying for this plugin over a year ago.
The software works, and I’m very thankful for it. The problem is that when I have questions or issues with it, customer support takes weeks to respond, and when they do, they might ask a silly question instead of trying to help. I often feel like their support is handled by troll bots, it’s that bad. Not ideal for something that can leave all your software unusable in a moment.
Maybe I’ll try this forum for support instead, they seem to actually respond here, maybe because it’s public.
]]>Rating: 5 stars
Great Plugin!
]]>Rating: 5 stars
I given review after using 1 years. it’s a good products.
]]>Rating: 5 stars
I recently integrated the plugin into our platform, and I am absolutely thrilled with the outstanding performance it delivers. The reliability of the plugin is truly commendable. Moreover, the customer support provided by the team is exceptional. Any questions or concerns I had were addressed promptly and with a high level of expertise. The team’s commitment to customer satisfaction is evident, and it adds significant value to the overall user experience.
]]>Rating: 5 stars
It’s been a lifesaver for my digital store on WooCommerce over the last 6 months. The automated key delivery and self-hosted setup have made selling digital products a breeze, saving me time and boosting customer satisfaction. Hoping for even more efficiency in future updates.
]]>Rating: 5 stars
As a digital product creator and WooCommerce enthusiast, I have found the WC Serial Numbers plugin to be an invaluable addition to my toolkit. This plugin has revolutionized the way I sell, license, and securely deliver digital content through my WordPress website.
]]>Rating: 5 stars
I have been using this plugin for a while now. Somewhere in the first half of this year, the owners eliminated functionality. The changes are not mentioned in the change log. Pre-generated codes were always perfectly sold. But all of a sudden, not anymore. It is mandatory to select a generator with pre-generated codes. But for my user case, that’s not an option.
After finding out about this issue, I received a message that it would be fixed. It’s been a few months now, and I still get the message that it will be fixed. However, because of the time that has already passed, I am losing confidence in this. Therefore, 2 stars for taking a very long time to resolve the issue and changing functionality without checking in with users. There are more people using this functionality, I expect.
Update 11-10-2023:
After the escalation of the issue, the problem was fixed very soon. Everything works as described again now. Did some testing, everything seems okay now. You can now manually generate codes and sell the codes. Perfectly solved. Before this matter, I was pleased about this plugin, so enough reasons for me to restore to the original 5 stars. Hope to be using this plugin for a long time!!
Rating: 1 star
It’s unfortunate to write this poor review as we really liked the plugin. However the support and customer service from PluginEver is dreadful. Two separate times I tried to coordinate a meeting with their support lead, both times I was told they were agreeable to meet, we setup the day/time and then I wasted 30 minutes waiting for them to join, which they never did. I am not sure if this is because of a language/communication issue, or their only global support coming from the Israel time zone. They seem genuine at first and are willing to engage to solve the problem. But follow up is really terrible.
Fool me once, shame on you. Fool me twice, shame on me. They fooled me twice and so it is my fault. But I will learn from this and take my money and efforts elsewhere to one of the other many competing Serial/License number plugins for WordPress in the marketplace.
Buyer Beware!
]]>Rating: 5 stars
Our online component of our company bought WC-Serial Numbers and it has been a great product for us. Support has been very responsive and effective, thank you!
]]>Rating: 5 stars
I use it plugin 3 year, sharkscan.io great support and quality.
Many thank to your team <3
Rating: 5 stars
The development team really took care of my problem and came up with a very effective solution. It makes me regret a bit for not buying the lifetime license in the first place. You guys did a great job. ??
]]>Rating: 5 stars
The best plugin for sending codes. Amazing Support Team. I recommend this plugin!
]]>Rating: 5 stars
The last update is lifechanging, thank you !
]]>Rating: 5 stars
I love the serial numbers app, it allows our customers to buy all of our digital games very easily! Thanks guys!
]]>Rating: 5 stars
We are using it on a daily basis for our business and the product and the customer support are just great!
Thank you again
Ana
]]>Rating: 5 stars
I have been using Serial Numbers on my 3 web shops for a couple of years now. The Pro version makes creating and importing SNs really easy — we needed a way to enter manual SNs that we generated in a separate application, and this plugin is great for that. Whenever I need support, the response has been quick and effective — both in online chat and email support.
]]>Rating: 5 stars
Delighted with the help support, they have provided me with a very fast and efficient response to my problem
]]>Rating: 5 stars
For our Office add-in in visual studio I tried several approaches to license creation and activation. With our site being WordPress and WooCommerce, this works fine with their api. They are continuing adding features, I hope documentation will also improve.
]]>Rating: 5 stars
The plugin and support services are great. It does what it’s built for ??
]]>Rating: 5 stars
This plugin is amazing and support very professional.
]]>Rating: 5 stars
Fast & easy services. Paid for an additional alteration of their typical tool and was very easy, good communication and worked well. Thanks!
]]>Rating: 5 stars
The plugin is really great! And when you have a problem with a new update, support is very responsive and fixes what’s wrong. I’m completely satisfied!
]]>Rating: 5 stars
Helpful plugin, helpful support!
]]>Rating: 5 stars
we use this plugin now more then 3 years and today we upgraded another website. the plugin works fine and without errors over years – regular update and a great support team will help you if you have (but i dont think) a problem – we only had it one time to change the licences and it was our fault ??
]]>Rating: 5 stars
mas que satisfecho
muy muy recomedados
]]>Rating: 5 stars
the support answerd the msg less than a min and fixed my problem , and i dont even have the pro version . thanks alot
]]>Rating: 5 stars
The plugin presented a problem when updating, I contacted support and they were able to solve the problem in a very fast and reliable way. Everything was very technical and professional.
]]>Rating: 5 stars
I have been using this plugin for several years now and it has always served me well. I found a small issue in the display of serial numbers awhile ago and the support team responded to my ticket very quickly and the issue was fixed in the next update. I recently renewed my yearly license, just before they introduced their Black Friday sale prices. They refunded that purchase in full no questions asked and I re-purchased at the new discounted rate.
]]>Rating: 5 stars
Perfect support. Thanks teams Pluginever
]]>Rating: 5 stars
Exactly what I needed. As a digital Subscription seller, I needed to instantly deliver serials to the customers. I had run my shop for more than one year manually (I had to deliver serial details manually by adding a note to the customers) Until I found this plugin. Working perfectly, my customers are happy as they instantly get the serials. It’s a bit confusing at the starting point, but when you understand the plugin, it’s straightforward and convenient to add serials.
Also, they have an excellent support team, and their response is instant.
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