I added items to the cart, went to the checkout page, and added a shipping address. The address is correct, but the API is reporting the following:
“No shipping options are available for this address. Please verify the address is correct or try a different address.”
No matter the shipping address entered, the API never recognizes is.
Please, help.
]]>On site, I have woocommerce subscription plugin and I don’t want subscription product order and subscription renewal order to go to shippo orders. Please let me know how to achieve this.
]]>I purchased this plugin a few years ago but stopped using it because Shippo kept on charging my client International Address Validation charges even though the online store only services to Canada, her home country.
I hope there’s a way to disable address validation for certain countries so that we would stop getting $20+ extra charges each month.
Or better yet a way from preventing the International Address Validation charges from being abused.
Thank you
]]>When will you upgrade your plugin to meet the wordpress latest upgrade to 6.5.2? I am trying to find a plugin that will work with Octolize.
]]>Dear 1TeamSoftware,
We’ve started being charged an address validation fee by Shippo. We’ve been in contact with Shippo and got this advice from Shippo: “Yes, please advise your web developers that you will still be charged for the validated addresses unless they bypass the validation process by setting “bypass_address_validation”: true in the shipment extras.”
Question: Can we stop these charges?
Thanks,
Hi there,
Our client would like to have a flat rate shipping fee of $50 when only a Stall Converter is present in the cart; however when a other products are present as well, he would like to add the $50 to each pre-existing shipping option. (Ex: UPS Ground, etc). Is this possible to do either programmatically or through existing functionality in this plugin?
]]>I have all fields configured, there is no warning when I save the page other than the not using cache warning. And No matter what I get
Shippo Shipping: parcel -> This field is required.
The log shows the following
[body] => {"async":false,"mode":"test","extra":{"is_return":false},"address_from":{"validate":true,"is_residential":false,"name":"Imprint","company":"Imprint","email":"[email protected]","phone":"18008888888","country":"US","state":"MD","zip":"21601","city":"Easton","street1":"123 Commerce Dr","street2":""},"address_to":{"validate":true,"is_residential":true,"name":"N\/A","email":"[email protected]","phone":"10000000000","country":"US","state":"TX","zip":"10291","city":"Dallas"},"parcels":[{"weight":10,"length":7.87,"width":7.87,"height":5,"distance_unit":"in","mass_unit":"oz"}]}
)
2023-06-09T13:16:06+00:00 DEBUG [AbstractAdapter.php:528] response body: {"parcel": ["This field is required."]}
2023-06-09T13:16:06+00:00 DEBUG [AbstractAdapter.php:490] Parsed Response: Array
(
[parcel] => Array
(
[0] => This field is required.
)
)Any insight on this?
]]>Hi,
This is a presale question. We are interested in purchasing your plugin, and need to know if the rates shown at checkout/cart on our website will be the official rates (the rates any customer would get on his own, if trying to arrange shipping directly with the carrier), or the plugin will display our discounted shipping rates (the ones we have negotiated with Shippo, which are at a discount)?
Your prompt response will be appreciated.
]]>Dear 1TeamSoftware,
I was interested in the feature of address validation.
I’ve been reading the documentation of the pro version on your website (as the free one is based on the pro one).
I already have shipping zones and methods set up on my development e-commerce website. I just want the address validation feature.
Question: Must I add the Shippo shipping method to activate it? Can’t I simply use this verification feature without adding the Shippo shipping method?
]]>I tried to submit on your website but the contact form does not seem to be working. Here is my question:
Is it possible to validate that an address is a business address before allowing shipment?
The 1teamsoftware.com site is giving a Cloudflare SSL error, so I am unable to view the support documentation.
]]>Hello ,
I have installed this plugin and setup with shippo website but Shippo shipping not working can you please check and let me know what is the issue ?
Error Showing “Please note that new Shippo accounts require manual verification.
If plugin has suddently stopped returning shipping rates then you will have to email to [email protected] to re-activate your account.”
Troubleshooting Tips
If you do not see shipping rates in the cart or have issues creating shipping labels then:
Save settings and look at the top for any possible validation errors displayed in the red container above
Enable Validate Products and save the settings, then check for validation errors
Enable Debug Mode, uncheck Use Cache and perform operation at question, then look for error messages in the cart and generated log file
Verify that all API/Token keys you have used are correct and active
Verify that all products have dimensions and weight set
To see rates in the cart make sure that Live Shipping Rates feature of the plugin is enabled
Try unchecking Signature Service and Include Insurance
If you've enabled Shipping Zones feature of the plugin then make sure to add plugin to the relevant Shipping Zones
Disable other shipping plugins and observe if it will make any difference
If after all that issue still persists, then send us screenshots of the issue along with the contents of the generated log file, when debug was enabled, and we will help you to resolve the issue.Hey ,
I am seeing different UPS Next Air Rate on checkout and different on Shippo dashboard.
How We can fix this?
Thanks
]]>Hello,
I’m interested by your plugin but I have several questions about your plugin before buy it.
Is this plugin is compatible with Dokan ?
Is it compatible with all the carriers of Shippo ?
Is it possible to have different delivery methods for different vendors in the same cart ?
I would like that for each vendor, the shipping cost can be configured according to the weight of the products. Where can we configure the table rate for each carrier ?
Is it absolutely required to give the dimensions of the products and use delivery boxes ? I don’t need this part of the plugin.
Each vendor can print the invoice and the shipping label with its name on ? (Not the name of the admin).
Many thanks for your answers. Regards.
Marine
]]>Companies like ours fulfill orders in multiple boxes. And carriers support multiple boxes in a single shipment (a consignment) with a single consignment cost.
I found a solution in your FAQ as to: purchase a label for the first box, then purchase a label for the second box. Obviously I’m missing something here, because I know you wouldn’t have me purchase 2 labels (2 consignments) for one shipment.
Instead, I need to configure a single label “purchase” with multiple packages (of course the carrier will generate multiple labels when I purchase and print. For example marked as: 1 of 3, 2 of 3, and 3 of 3). How do I enter this second package when creating my label with Shippo?
]]>I have Australia Post linked to my Shippo account and only have Sendle active out of Shippo’s accounts (as these are the only two services I use).
When I set this plugin up, I’m only getting live rates from Sendle and not Australia Post, is this because the plugin doesn’t support carriers that are connected via our account? Or is there any way to get this plugin to show the live rates for Australia Post?
]]>Hi,
Thanks for the plugin ,it really works well.
I had to display specific live shipping rates from shipstaion.com.Is there anyway to do that.(i just want to show UPS and USPS Priority only)
Current,it shows all,screenshot:https://prnt.sc/24akvg0
Thanks and Merry Christmas??
]]>Can I add local shippers / local delivery businesses to this plugin and manage from there? There are many small scale delivery companies in my area, and I would like to use them. Can I add their rates, shipping solution etc to this application? Thanks
]]>I have installed the free version and see the settings for label sizes to generate, but I don’t see any option to actually generate a label on the order page. Is this not something the free plugin can actually do? All I want is to be able to generate the label and print from the order screen using my Shippo account, I have previously setup the real-time rates with other plugins to get postage cost at checkout, I don’t think that would interfere with just wanting to generate a label?
]]>Hi
I have this plugin. On my clients site I am unable to add Shippo as a shipping method to certain shipping zones.
Please advise.
]]>https://snipboard.io/f4PHCy.jpg
Do you have seperate shipping rates options for vendors products checkout like this????
]]>Hello there,
I’m having an issue with a client’s website. I have added the live and test keys for the Shippo account on plugin settings; but when I save the changes, an error comes up saying that some products don’t have weight, height or length set up. I have set up some random length, weight, height etc for a specific product to see if the plugin actually works, but this message appears on checkout when I try to make a dummy order with this specific product: There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.
Additionally, sometimes a critical error appears on the website because of this plugin. Sometimes I have to deactivate it in order for this issue to disappear, then reactivate it again.
I have deactivated all third party shipping plugins, and the only plugins left are Woodmart Core, WP Bakery, Really Simple SSL, Woocommerce, Stripe for Woocommerce, Insert Footers and HEaders and your plugin.
Does it have to do with my Shippo account being a new account? I saw in the Plugin settings a notice that said “Please note that new Shippo accounts require manual verification.
If plugin has suddently stopped returning shipping rates then you will have to email to [email protected] to re-activate your account.”. What do you mean with manual verification??
I would like to check if this plugin works properly on the site, as I’m considering buying the pro version. Can you please help me?
]]>Pre-Sale question. Are we able to assign multiple, different box dimensions & weights for a single product? We are unable to fit our variable product into 1 shipping box – its takes 4 shipping boxes for just 1 product. can we add/assign/specify specific multiple box dimensions that make up 1 product to be able to get a live FedEx shipping cost using our Fed Ex account negotiated rates? Thanks so much for your time. (We have a few websites that we’d be using this plugin for so we’d be buying the multi-site option)
]]>We dont want the customer to see shipping prices for each of the 4 boxes their order is placed into. We just need to pack the ordered item in a few different boxes since that’s how they are packed and cannot be put together in one jumbo box.
For instance, if we sell a fishing pole and a tire as a set (one item group), we’d have to box the pole in box 1 and the tire in box 2 and provide one complete shipping charge.
We’d like the customer to 1 rate (of the combined boxes) for UPS Ground, and other rates for different classes of delivery service (3 day, 2nd day air, or overnight) An order for 1 item would then have shipping labels made of box 1 of 4, box 2 of 4, box 3 of 4 & box 4 of 4, all shipping with UPS (or Fed Ex)
]]>We’re looking to ship our variable physical products by UPS or Fed Ex, in which 1 (variable) item ships in 4 different boxes and another variable item is packed in 5 boxes. Each box of the 4 or 5, is less than UPS maximum size (& weight), but together, all 4/5 boxes exceed the UPS size limits. (combined Weight is 130lbs -under 150lbs maximum). However, if they order 2 of the same item, then the combined weight would exceed UPS maximum weight of 150lbs, even though each individual box is averages 30 lbs). We would need to also display the total shipping cost of fed Ex or UPS (or both options) in the cart, using our negotiated discount rates with UPS/Fed Ex and also offer a flat rate fee for local delivery and free pickup option
]]>Hi there
https://www.loom.com/share/aec97dd1318d423cb0437cb7ce0ef567
Have a look on this video and please do needful help
Hi there,
https://zenaardvark.com/
We wanted to report a problem with customers who place multiple orders being charged for additional shipping. When someone is placing an order for two masks, the weight of two boxes are calculated which increases the shipping costs for my customers. That is something we do not want to happen.
Please combine both masks into a single packaging so that my customer only has to pay for the weight of one box.
We hope that you will be doing the needful from the next order.
I have already contact with goshippo
I have integrate goshippo api to multicarrier shippo plugin
so when i have contact i got this answer Shippo doesn’t pass along shipping rates to display for buyers during the checkout process through our eCommerce store integrations.
i believe this is the solution
Right now we have configured packaging charges for each product, however we have to change this in the combined package so how i can do this
Thanks
]]>Hi There,
One of our customers tried to place an order from Israel for 3 products worth $42. But during the checkout process, she had to pay shipping charges of $43 for each product. I wanted to understand the reason behind charging so high. Kindly help me resolve the matter. Hoping for an immediate positive response.
Is there a way to limit what shipping methods are displayed within one carrier? For example, I have UPS rates displayed coming from shippo, but I don’t offer ground shipping and 3 day select for the items I sell. Is there a way to remove that from checkout?
Thanks
]]>I have used multi carrier shippo plugin to integrate shippo to our website.
this plugin help us to show shipping live rate
I have to apply some condition for shipping
1:shipping rate will be included in USA California
2:and for other country & state live shipping rate will be shown
however right now live shipping is showing for some country(i.e united kingdom) & most of the country shipping rate is not shown.
for your reference you can see below
Subtotal $86.00
Shipping No shipping options were found for AZ.
Enter a different address
Tax $0.00
Total $86.00
please help me out on this
]]>