Rating: 1 star

Completely inaccurate shipping rates. We have already lost over $1000 by not checking the rates as quoted by this plugin vs. those charged by ShipStation. Over 99% of the rates for 2nd Day, Next Day, and 3 Day Select are under-quoted and ranges between $1 to $15.

Contacted tech support, and after providing them with all the logs and screenshots, they still wanted an admin account on our site PLUS our ShipStation credentials. No thank you.

• This topic was modified 4 months, 3 weeks ago by mkohanim. Reason: Wrong number of stars

Rating: 5 stars

Finally we have live rates from Shipstation! This plugin saved us multiple other plugins and simplified our shipping pricing. My only regret is that we have not found this plugin earlier.

Their customer support was responsive and followed through every problem until it was resolved. Including taking an issue with Shipstation themselves and opening a ticket on our behalf with them.

Can’t recommend them enough!

Rating: 1 star

You can’t get a refund for some reason if it doesn’t work. Read this refund policy before you decide to give a try to the PRO version and be absolutely certain before paying because for some reason if it doesn’t work like it did in our case- they are not considerate on refund. Last but not the least, I wasted 10+ hours in trying to make it work but it doesn’t for our situation.

REFUND ELIGIBILITY

You are eligible for a refund, if within 30 days of your purchase you experience issues that we are not be able to solve and your situation matches one of the following criteria:

• Product has not been downloaded
• Product is not as described or it does not work the way it should *
• Unresolvable compatibility issues

* Please note that only PRO features that are not marked as BETA can be considered.

So as you can see one has to download the PRO to see if it’s going to work or not, isn’t it. That’s it… the buck stops there from the refund policy and no refund regardless of the 2nd condition. Definitely a CONVOLUTED REFUND policy that’s in the seller’s favor.

So what didn’t work:

1. support team is not quick in responding, they work far east time zones and there’s a significant delay in response, while thorough in their response but I don’t like waiting a day to get the response
2. This plugin definitely doesn’t support duplicating of a service, meaning, if you want to use FedEx Ground or Home Delivery twice then forget it, there’s no way to add it more than once. Based on our business situation we need most service more than once and this plugin sucks from that perspective.
3. Support team suggested zone usage as an alternative to issue #2. Really? I’m using shipping plugin from pluginhive for 7 years and I’m not new to this type of plugin. It was the dumbest suggestion that would not work so if you are new to shipping plugin then go with pluginhive because they have much more superior tool than this one. The only reason to try this plugin was due to ShipStation integration which we were planning to use in future

• This topic was modified 9 months, 3 weeks ago by scorleo. Reason: typo and last line addition

Rating: 5 stars

I have been testing out several different plugins with most free versions being completely unfunctional, or ones that would force way too many unnecessary rate options. This by far has been the best one. Not only is it completely functional at the ‘free’ level, you still have the ability to control many necessary options without the need to upgrade. So, thank you for this! I do plan on upgrading to get the extra features that this app supports, but I will try it out for a few months and just make sure everything runs smooth for a while first. So far so good though. Thank you!

Rating: 5 stars

I have been a user for almost 3 years and I love the features that 1Teamsoftware has made available through this plugin. They have always responded to my emails within 12 hours and have offered excellent support. If there is a feature that doesn’t exist, they are eager to build it. I use the pro plugin because of all the amazing options! My customers can see live rates! I can display different carriers based on country, I can edit each and every detail in shipping zones. I just love how convenient this plugin is. Anyone looking to customize their shipping rates, services and options, look no further! There is no better plugin that can handle it all!

Rating: 5 stars

There are not a lot of plugins this easy to use and set up. I had my LIVE Shipstation rates up and running in under a minute. Thank you for this plugin and please keep supporting it. I’ve been building WordPress websites since 2008 and this is one of the best and easiest ones I’ve ever used.

Rating: 1 star

When the plugin works, it’s great. However when it has an issue, the support is absolutely atrocious.

Follow their instructions, they blame you for doing something wrong even though you record a video and the video shows you doing EXACTLY what they asked.

They give you an answer that makes no sense and you question it? Don’t worry, somehow that’s your fault too, they’ll avoid the answer and twist it to something totally different.

You make a change they tell you to, and then it doesn’t work? They blame you for making plugin changes. Yeah, I did, you told me to!

Find a bug and report it to them with the exact reproduction steps? They won’t acknowledge it without you reproducing it with a video recording. No thanks, I don’t work for you or am paid by you; I gave you the steps, you’re welcome, at least try it yourself.

Rating: 5 stars

I’ve been looking for something for a long time that actually used my ShipStation rates and I was really surprised that they did not offer this themselves. This pulls everything that’s enabled so it for sure works and the API caching option seems to really speed up calls vs separate plugins stacked for different calls to UPS, USPS, etc.

I will most likely need the additional features like only showing certain rates, and I am curious how the packaging/box size’s weights work too so probably getting the pro version.

• This topic was modified 3 years, 6 months ago by ccolotti.

Rating: 5 stars

Unbelievable as it is, shipstation doesn’t support live shipping rate quotes for woocommerce users… in know – crazy, right? Well, fortunately, these guys do! I was out looking for an alternative to shipstation as I had pretty much given up on making it work – when I found these guys… I was still having problems making it work – so I sent a message – on a holiday Monday – and WHAMMO – I got immediate technical support – and they got it fixed for me – and I am so very relieved – thanks guys!