In case of emergency, site not working and find a quick solution is stressful and we understand that.
Steps we would suggest on issues:
1) Debug webinarignition plugin and site which is common on WordPress issues https://webinarignition.tawk.help/article/get-support
2) You can always downgraded by downloading an older version here https://www.ads-software.com/plugins/webinar-ignition/advanced/
3) Give us details, only in secure chat, about the ERROR from debug.log or error.log or the mail from WordPress “since WordPress 5.2 built in feature to restore site”
Only write “not working” or “plugin breaking the site” is not bring you closer to a working webinar.
Before ask support and we point you to the knowledge base article.
Please use the Knowledge Base and if you can not find an answer contact us through the live chat. The Chat always will reach our ticket system and we are happy to listen and help.
Best regards Tobias, Vlad, Rinu, Idrees, … from the WebinarIgnition team.
Here is KB and support https://support.webinarignition.com/
Just updated the plugin. Borks the site completely. Cant even get into dashboard. Taking .php off of plugin file allows the site to load.
It would be good if you kept the old versions downloadable to members when this happens.
]]>Our site went down in the last hour or so when the Webinarignition plugin was updated. Through recovery mode, we’ve disabled the plugin and the site is back running fine. The error sent in the Technical Issue email and displayed in the plugin section of the site is:
Error Details
=============
An error of type E_ERROR was caused in line 78 of the file /home/animalharmony/public_html/wp-content/plugins/webinar-ignition/inc/class-webinarignition.php. Error message: Uncaught Error: Call to undefined function webinarignition_fs() in /home/animalharmony/public_html/wp-content/plugins/webinar-ignition/inc/class-webinarignition.php:78
Stack trace:
#0 /home/animalharmony/public_html/wp-includes/class-wp-hook.php(303): WebinarIgnition->webinarignition_load_plugin_textdomain('')
#1 /home/animalharmony/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#2 /home/animalharmony/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#3 /home/animalharmony/public_html/wp-settings.php(441): do_action('plugins_loaded')
#4 /home/animalharmony/public_html/wp-config.php(181): require_once('/home/animalhar...')
#5 /home/animalharmony/public_html/wp-load.php(50): require_once('/home/animalhar...')
#6 {main}
thrownThe host photo image does not show.
I tested both of JPEG and PNG data, it does not work.
Image size is 100 x 100px as you recommended.
My Theme is Astra, and editor is Elementor.
]]>Hi there,
we try to connect the evergreen webinar registration to our formbuilder webhook but clicking on SET it emptys the form action URL and the field mapping cannot be defined.
How to connect to a webhook?
Thanks … Horst
]]>On the support chat page linked from the plugin backend (https://webinarignition.tawk.help/) it says that the chat is currently available and the waiting time is one minute. Then you fill out 8 fields … acknowledge GDPR and … waiting … waiting … waiting … but nobody reacts. Why this misdirection? I hope that at least here there will be a reaction.
Auf der aus dem Plugin Backend verlinkten Support-Chat-Seite steht, dass der Chat aktuell verfügbar sei und die Wartezeit eine Minute betr?gt. Dann füllt man 8 Felder aus … akzeptierst DSGVO und … wartest … wartest … wartest … aber niemand reagiert. Warum diese Irreführung? Ich hoffe, dass wenigstens hier eine Reaktion erfolgt.
]]>Unable to integrate Getresponse email auto responder with webinar ignition after copying and paste the RAW HTML code and mapped respective field to various field name
]]>Please I am unable to integrate webinar ignition registration page with Getresponse Auto responder.
I have copied the RAW HTML code and paste in the Webinar Ignition AR field. And I matched necessary field to their corresponding field type.
Kindly assist.
]]>Why is it impossible to contact anyone to cancel the trial version? Your chat is a nightmare and there’s no contact page, no phone number…nothing. When I went to the “SalesWonderBiz” site the chat would not translate to English
]]>Hi,
When I try to use the some of the shortcodes in a popup using elementor, they don’t show up.
I’m trying to put the registration form in a popup.
The date/time selection shortcode shows up. But when I use the shortcode for the name/email/submit button, it doesn’t add it to the popup.
[wi_webinar_block id=”16″ block=”reg_optin_form_compact”] – Not working
[wi_webinar_block id=”16″ block=”reg_optin_form”] – not working
[wi_webinar_block id=”16″ block=”reg_optin_section”] – not working
Any help would be great, thanks ??
James
@pedacomp231 you wrote a second question here: https://www.ads-software.com/support/topic/registration-page-defaults-to-homepage/
So for the new question i opened a new topic:
Your Question: Instead of redirect all not registered user to the homepage redirect them to an other page.
To setup the other page visit “Extra settings tab” “Protected access” and setup a redirect url that will replace the redirect to the homepage.
The link above works perfectly for me (registers, sends emails etc), but not for others or in an igcognito page. Then it redirects to the homepage.
What have i forgotten/done wrong?
webignarignition v Versie: 2.4.1
wordpress 5.7
After updating the plug-in to last version the page on mobile is broken. What could it be?
]]>@oaz Your questions on this ticket https://www.ads-software.com/support/topic/some-presales-questions/ answered here:
Is is translated into French or shall I have to do it myself?
>> We made it translate able and added german translation.
I can give you a DeepL translation in french as a best start.
As to the chat feature, if I get it, I’ll need to subscribe to some other service for it to work? Is this also the case for the questions and answer feature?
>> We have a built in Question and Answer section
>> You can add free service like tawkt.to
Are there other third party services I will have to subscribe to to use all the features mentioned?
>> You can use any service like facebook live or youtube live, … for free.
It is up to you if you are using zoom, …
Use our chat in support section to get your translation files.
You add Tobias will create them.
Best regards Tobias
]]>Use the Knowledge Base and if you can not find an answer contact us through the live chat. The Chat always will reach our ticket system and we are happy to listen and help.
Best regards Tobias, Vlad, Amir, Melanie, Bj?rn, Rinu, Peter, Heiko, … from the WebinarIgnition team.
@noise Dear Phil Emery,
the next days there will be a free version with shortcodes of each part of the webinar, so you can layout the webinar page with menu and more like you asked here:
https://www.ads-software.com/support/topic/webinars-in-menu/
If you ask for a pre release in chat, we will be more than happy to give you a copy.
]]>How we can translate the webinars?
]]>Is there an option when a user registers for the webinar to create a profile for the user in Worpdress or to add him to marketing lists?
]]>Quisiera utilizar este pluggin, ya que cumple con mis expectativas y funciona para lo que necesito. Pero haciendo las pruebas con la versión gratuita la página me genera un error de depuración en WordPress.
Tienen alguna solución para esto y poder comprar la versión PRO?
]]>After the user clicks on “register now” the button stalls with just 3 dots, it doens’t move onto the confirmation page.
]]>Hi…
I get the following error when try to configure WP-Smtp Plugin.
Fatal error: Uncaught TypeError: Argument 1 passed to webinarignition_mailer_config() must be an instance of PHPMailer, instance of WPMailSMTP\MailCatcherV6 given, called in /public_html/wp-includes/class-wp-hook.php on line 287 and defined in /public_html/wp-content/plugins/webinar-ignition/inc/Functions/extra_functions.php:273 Stack trace: #0 /public_html/wp-includes/class-wp-hook.php(287): webinarignition_mailer_config(Object(WPMailSMTP\MailCatcherV6)) #1 /public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /public_html/wp-includes/plugin.php(544): WP_Hook->do_action(Array) #3 /public_html/wp-includes/pluggable.php(494): do_action_ref_array(‘phpmailer_init’, Array) #4 /public_html/wp-content/plugins/wp-mail-smtp/src/Admin/Pages/TestTab.php(172): wp_mail(Array, ‘WP Mail SMTP: H…’, ‘\t\t<!doctype htm…’, Array) #5 /public_html/wp-content/plugins/wp-m in /public_html/wp-content/plugins/webinar-ignition/inc/Functions/extra_functions.php on line 273
Some Help ???
]]>i have free webinarignition plugin-need pro version. link to purchase not working-how do i purchase
]]>Do you have a form that I can use on different sites to register people to a webinar?
]]>Hello,
I am trying to setting up my SMTP account on Webinarignition plugin but i am not able to send email to my subscribers pls help me
]]>Great plugin but how to translate with Loco Translate? Where can I find the .pot file? Thank you!
]]>I know lots of landing pages don’t have the header with the menu, but the client wants it.
How do you add the site header to the landing pages?
]]>I’d like to get a list of Webinars that are published in the menu (same behaviours as posts)
How does one do this?
]]>Hello.
I purchased the Pro version of this plugin last year but didn’t get to add it to my site because I was busy with a family crisis.
I just uploaded it into my WP site and it’s asking for an “Active Key”, which I don’t have and cannot find.
Even though I’ve logged into the site using the information that you provided, your site keeps giving me the run around with messages stating that I’m NOT logged in or authorized to see content or re-download the plugin.
So since I don’t have $200 to give away, I would really appreciate it if you could provide me with an active “Active Key” for this product.
I can provide proof of my purchase and am looking forward to hearing from you ASAP. Thanks!
Ms. Letetia Davis
]]>See screencast: https://somup.com/cYe16Xhy8p
jquery.js?ver=1.12.4-wp:4 POST https://plugin-test.de/wp-json/contact-form-7/v1/contact-forms/22278/feedback 500
send @ jquery.js?ver=1.12.4-wp:4
ajax @ jquery.js?ver=1.12.4-wp:4
wpcf7.submit @ scripts.js?ver=5.1.6:341
(anonymous) @ scripts.js?ver=5.1.6:56
dispatch @ jquery.js?ver=1.12.4-wp:3
r.handle @ jquery.js?ver=1.12.4-wp:3
Hi, I installed the plugin and I receive a critical error when trying to publish a blog post or trying to change my website administrator email, among other things. Need help!
]]>