We have a customer who uses an AMEX card. We have allowed AMEX processing in our Authorize settings, and yet, every single week, this customer has a “failed order” (that doesn’t show in Authorize transactions list) but our system marks it FAILED and then when she re-runs the order, it goes through successfully.
Looking at the failed order, I can see the following:
Authorize.Net Credit Card Payment Failed (Code: E00114, Message: Invalid OTS Token.) Order status changed from Pending payment to Failed.
Authorize has responded with the following:
Thank you for contacting Authorize.net regarding your API errors being encountered when one of your customers AMEX card is processed. I want to make sure I provided you with everything you need. Below, will be some troubleshooting steps, as well as our developer site link that may be the best support in resolving your issue. The “Invalid OTS Token” error (Code: E00114) with WooCommerce integration to Authorize.net typically occurs due to issues with the token being used more than once or being expired. Here are some steps to troubleshoot this error:
Check for Duplicate Submissions: Ensure that the transaction is not being submitted multiple times. This can happen if there’s a bug in your JavaScript code that causes the form to be submitted more than once. [DONT THINK THIS IS AN ISSUE AS PLACE ORDER BUTTON IS GREYED OUT AND CANNOT BE CLICKED AFTER BEING CLICKED ONCE]
Token Expiry: The OTS token might have expired. Tokens are usually valid for a short period, so make sure the token is used promptly after it is generated. Correct API Usage: Verify that you are using the correct API methods and parameters. Ensure that the token is being passed correctly and that all required fields are included in your request.
Logging and Debugging: Add logging to your script to track the submission process. This can help identify if the token is being used more than once or if there are any other issues in the submission flow.
Review Integration Documentation: Check the WooCommerce and Authorize.net integration documentation for any specific guidelines or common issues related to the OTS token. You can access our developer center for more API reference/documentation at developer.authroize.net. You are welcome to close this case if this information addresses all your questions. If you need any additional support, please reply to this case and I will be happy to assist.
]]>Hi,
I am getting this in the log:
2025-02-17T15:23:30+00:00 DEBUGInfo: Getting payment source with new card details.
2025-02-17T15:23:30+00:00 DEBUGError: Payment source could not be found.
2025-02-17T15:23:30+00:00 DEBUGError: Please enter your card details to make a payment
There is a CC entry in the form and not other payment plugins are active. Any ideas?
Thanks,
Stan
I am using the Authorize.Net Payment Gateway for WooCommerce for processing payments.
For testing purposes, I have enabled sandbox mode, but I am able to complete checkout with an expired credit card.
This is not acceptable behaviour. Could you please suggest a solution?
]]>To use your plugin with authorize.net do I need to have the Customer Information Manager (CIM) activated in Authorize.net in order for the plugin to work?
Let me know. Thanks
-Karim
]]>I am trying to use same Authorize API login ID , Public Client Key and Transaction key other wordpress site, it is not working on that.The Payment Option is not visible. Any help would be appreciated.
]]>Hello,
We are experiencing an issue with the plugin for some orders that have been held for review due to the Fraud Detection Suite in Authorize.net. After manually marking the order as Processing on the website, it is giving the following note:
“Unable to capture charge!?The order status is set to?Failed?the first time to draw your attention. If the next attempt fails, your intended order status will still take place.
Please double-check that the amount is captured in the gateway account before fulfilling the order.
Authorize.Net failure reason: card_error – The transaction cannot be found.
Order status changed from Processed to Failed.”
And then when marking the order as Completed, the following note is added:
“Unable to capture charge!?Please?DO NOT FULFIL THE ORDER?if the amount cannot be captured in the gateway account manually or by changing the status. In that case, set status to Failed manually and do not fulfil.
Authorize.Net failure reason: card_error –?The transaction cannot be found.”
Oddly enough, the payments are going through as we have verified they have been received in Authorize.net. Do you know what the possible cause for this issue might be? We haven’t been able to replicate the issue ourselves yet.
Thank you!
]]>Recieved this from Authorize.net:
Authorize.net?is updating the SSL/TLS certificates used for secure communication with our systems. This change affects both browser-based and server-to-server interactions.?
Who is being affected: Merchants who utilize Authorize.net APIs and endpoint URLs in their websites or applications will need to make updates. They will need to integrate and use the newly-issued Root and Intermediate (CA) SSL certificates from DigiCert. This should be done before the scheduled revocation dates to avoid disruptions.
What you need to do:?You must integrate and use the newly-issued Root and Intermediate (CA) SSL certificates from DigiCert by October 24 to avoid any disruptions. To help you fight fraud, AFDS is automatically enabled on your account, which gives you access to many powerful fraud filters.
Is this something you need to do at the plugin level or something we need to address at the server level?
]]>Trying to get a payment form (Booking systme using Woocommerce) and am getting an error:
Error Message: User authentication failed due to invalid authentication values.
I have confirmed the API Login and Transaction key are 100% correct (we have another site (custom PHP) that has those plugged in and they are working just fine.
The only thing different with this site is the Public Key which the custom PHP sites do not appear to use, but this plugin does.
Is it possible to configure the plugin without the public key or is there something else we should be looking at not sure what, server / browser cache? No idea.
]]>Dear Authorize support,
I have a question about your Woocommerce payment plugin: does it send you the order data of all orders, including those that don’t use an Authorize payment method?
I ask because it’s the case with many payment processing plugins: the payment processor receives all the order data, even if the client has decided to pay by bank transfer, or another payment method that has nothing to do with that processor.
That is a very strange behavior, I cannot explain it fully, and I would like to know how the Authorize Woocommerce payment plugin behaves in that regards.
Thank you and kind regards.
]]>We are trying to create a headless store website with WooCommerce and decided to use Authorize.net as the payment gateway. Using the Store API of WooCommerce, there is a payment_data that needs to be passed on in calling the checkout endpoint. Can you provide what payment_data that needs to be passed on, or do you have a documentation on how to implement it with WC Store API?
https://github.com/woocommerce/woocommerce-blocks/blob/trunk/src/StoreApi/docs/checkout.md#process-order-and-payment
Thank you.
]]>When I click on apple pay button from IOS it gives error “An error occurred, please try again or try an alternate form of payment”
]]>Hello,
I get the error “user authentication failed due to invalid authentication values” at checkout
]]>Back again with another request; so after the last issue was resolved, my client decided to transfer all Stripe users to Authorize.net. It took a bit, but we finally have our CSV list of Stripe users which are now part of Authorize.net. It shows their original _stripe_customer_id and _stripe_source_id and their respective _authnet_customer_id and _authnet_card_id.
The problem is: I’m unsure what to do with it. I mean, I suspect I’m supposed to update the SQL for each user to add in the authnet_customer_id and authnet_card_id, and then switch the _payment_method from stripe to authnet in the wp_postmeta table. And then update the wp_woocommerce_payment_tokens table so that the user logging in can use their saved credit card on file. I attempted to do this for one user… however, nothing worked, and I didn’t want to go too far down as it was starting to make less and less sense.
Unfortunately, the Authorize.net Developer API guide is no help, because it appears to cover adding CC data from your website to your Authorize.net account, but I’m not trying to do that… rather, I’m trying to get my website to see the CC data that already exists within my Authorize.net account. Obviously WooCommerce knows that a client was once using Stripe and contacts Stripe for the CC data it has saved… so I’m just trying to tell it to use Authorize.net instead. What should I do? Thanks for your help!
EDIT: I also realize I can just go into the user’s subscription and insert their new Authorize.net info… but that info is not showing up in their own “Saved Payment Methods” page.
Does this plugin support Apple Pay and other digital wallets?
]]>Hi,
My dashboard is showing there is an unpatched vulnerability with your plugin. Is there an eta on the fix?
Thanks, Daphne
]]>Hello! I’m having an issue with Authorize.net for WooCommerce; I created a support thread in the primary WooCommerce forum and was then recommended to the Authorize.net-specific forum for further assistance. Below is a link to my original thread:
Basically, I’m seeking assistance with an issue related to credit card processing on my client’s website. Several of my client’s customers are encountering an error message that reads “Accept.js encryption failed” when attempting to add or change their credit card information, but I haven’t found any help or solution that has helped me resolve this issue.
Issue Overview:
Troubleshooting Steps:
Additional Information:
Despite these efforts, I’m still unsure whether the problem lies with a faulty plugin or another aspect of the website’s setup. Any help or insights you can provide would be greatly appreciated. Thank you in advance for your assistance!
]]>I currently use another authorize.net plug in but need to switch to yours because it is compatible with a subscription plugin that I have installed. I set up the plug in with all of the required ID and keys but when I tested it I got “User authorization failed due to invalid authorization code'” message. I checked all of my numbers and everything was correct. I even requested a new transaction key (I have a feeling that doing all of this has now messed up my other plugin because authorize.net stated the previous info will be deleted in 24 hours – so I am desperate to get this up and running), I don’t know what could be wrong, please can someone help me ASAP?
Thanks in advance
Sue
]]>I currenlty have
Authorize.net Payment Gateway For WooCommerce
installed on my website an it is working fine. I need to add subscription service to the site so have installed
Subscriptions For WooCommerce Pro
Which requires I use this plug in for the subscription services. I have been told by WebToffee that I can have 2 gateways installed on the same site but I would like to confirm that this is really possible.
I am having an issue. I am using Authorize.net and the payment is being processed. But in woo commerce, the order is not showing up at all. I have no record of the transaction. I saw someone else was having this problem 2 months ago. I need your help to solve this. It just does not make since to me.
]]>When I tried to update to Woocommerce 8.6.1, I received the automated WordPress email that there was ‘a technical issue with my site’. The site still worked, but I rolled it back. After setting up a staging site and extensive plugin activating/deactivating testing, I traced it to your plugin. Not sure why, but this is the error I get:
An error of type E_ERROR was caused in line 20 of the file /wp-content/plugins/woocommerce/includes/wccom-site/rest-api/endpoints/class-wc-rest-wccom-site-installer-controller.php.
Error message: Uncaught Error: Class “WC_REST_WCCOM_Site_Controller” not found in /wp-content/plugins/woocommerce/includes/wccom-site/rest-api/endpoints/class-wc-rest-wccom-site-installer-controller.php:20
Thoughts?
]]>Hello, a strange issue arose on one of our websites recently. We have this Authorize.net plugin set to capture immediate charges upon ordering. It was working 2 weeks ago as expected. However, we recently received two more orders and they were placed “On Hold” instead of charging. What causes something like this to happen? The Capture Charge Immediately setting is checked.
Debug:
2024-02-11T13:08:48+00:00 DEBUG Info: Begin processing payment for order 3016 for the amount of 109.95 2024-02-11T13:08:48+00:00 DEBUG Info: Getting payment source with new card details. 2024-02-11T13:08:49+00:00 DEBUG Request was successful. 2024-02-11T13:08:50+00:00 DEBUG Success: Authorize.Net charge authorized (Charge ID: 80272007985). Process order to take payment, or cancel to remove the pre-authorization. AVS Response: Y – Street Address: Match – First 5 Digits of ZIP: Match CVV2 Response: M – CVV2/CVC2 Match
Error on Order Notes:
Authorize.Net charge authorized (Charge ID: 80269664969). Process order to take payment, or cancel to remove the pre-authorization.
AVS Response: Y – Street Address: Match – First 5 Digits of ZIP: Match
CVV2 Response: M – CVV2/CVC2 Match
Order status changed from Pending payment to On hold.
]]>Hi, I am using the Elementor on my website but it’s having some issues because of a conflict with your plugin. I have contacted them and they told me only you people can solve this issue. can you please check their reply that I have pasted below and tell be if you can solve it?
Hi Sharif,
Thank you for your message and for approving the view access to your recording.
I now understand what the issue is and can reproduce it. I have also confirmed that everything works fine with only Elementor and Elementor Pro, and the inner container controls are in the widget panel. After activating the WooCommerce Authorize.Net Gateway plugin, the issue appeared, and the following error was triggered:?Error: noUiSlider (13.0.0): 'start' option is incorrect.
Most likely, this plugin isn't compatible with Elementor containers and causes the issue you are experiencing. There were similar reports in the past, and all were related to third-party plugin compatibility:?https://github.com/elementor/elementor/issues/8180
And needed to be fixed by the developers of those plugins. For reference:?https://www.ads-software.com/support/topic/incompatibility-with-elements-plus/
Please inform the third-party plugin developers about the issue:?https://www.ads-software.com/support/plugin/woo-authorize-net-gateway-aim/
While waiting for them to fix the problem, keep the conflicting plugin deactivated or look for an alternative solution to replace those features.
Please note that our Support Scope doesn't include third-party plugin modifications. So we are limited in this respect to what support we can provide:?https://elementor.com/help/how-do-i-get-premium-support/?. I hope for your understanding.
Have a great day,
Nemanja TomanovicBest Regards
]]>There is an error message that won’t go away that shows at the top in WP Admin.
The error states:
Authorize.Net error: The API Login ID is required. Please check your Authorize.Net settings.
I’ve added the API login ID and all other details and the plugin successfully connects to Auth.net and processes charges but this error message still persists.
The error message is a false positive. And there is no way to disable the message.
]]>Hello,
Firstly thank you for this plugin, I can confirm that it works pretty well at capturing payments for Authorize.net. However, this plugin is NOT updating orders to completed. It does put orders On-Hold if there was a AVS missmatch for example.
Does your plugin make use of woocommerce_order_status_completed and woocommerce_order_status_completed or not? I would expect this as default behaviour. Currently it appears to not do anything to orders after initial creation.
Likewise since there is no webhook, does your plugin poll the authorize.net API to check on the status of orders AFTER it’s been created? This lack of feature stops the full automation process.
Clarification would be very much welcomed.
Thank you.
]]>Rolled back to 6.0.7 and everything works fine.
Fatal error: Uncaught Error: Call to undefined method WC_Gateway_Authnet::javascript_params() in /home/****/public_html/wp-content/plugins/woo-authorize-net-gateway-aim/includes/class-wc-authnet-blocks-support.php:128 Stack trace: #0 /home/****/public_html/wp-content/plugins/woo-authorize-net-gateway-aim/includes/class-wc-authnet-blocks-support.php(66): WC_Authnet_Blocks_Support->get_gateway_javascript_params() #1 /home/****/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Payments/PaymentMethodRegistry.php(45): WC_Authnet_Blocks_Support->get_payment_method_script_handles() #2 /home/****/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Payments/Api.php(65): Automattic\WooCommerce\Blocks\Payments\PaymentMethodRegistry->get_all_active_payment_method_script_dependencies() #3 /home/****/public_html/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Blocks\Payments\Api->add_payment_method_script_dependencies(Array, ‘wc-cart-block’) #4 /home/****/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #5 /home/****/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Assets/Api.php(264): apply_filters(‘woocommerce_blo…’, Array, ‘wc-cart-block’) #6 /home/****/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.php(131): Automattic\WooCommerce\Blocks\Assets\Api->register_script(‘wc-cart-block’, ‘build/cart.js’, Array, true) #7 /home/****/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/Cart.php(270): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->register_block_type_assets() #8 /home/****/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.php(115): Automattic\WooCommerce\Blocks\BlockTypes\Cart->register_block_type_assets() #9 /home/****/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/Cart.php(33): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->initialize() #10 /home/****/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.php(70): Automattic\WooCommerce\Blocks\BlockTypes\Cart->initialize() #11 /home/****/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypesController.php(106): Automattic\WooCommerce\Blocks\BlockTypes\AbstractBlock->__construct(Object(Automattic\WooCommerce\Blocks\Assets\Api), Object(Automattic\WooCommerce\Blocks\Assets\AssetDataRegistry), Object(Automattic\WooCommerce\Blocks\Integrations\IntegrationRegistry)) #12 /home/****/public_html/wp-includes/class-wp-hook.php(324): Automattic\WooCommerce\Blocks\BlockTypesController->register_blocks(”) #13 /home/****/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #14 /home/****/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #15 /home/****/public_html/wp-settings.php(643): do_action(‘init’) #16 /home/****/public_html/wp-config.php(100): require_once(‘/home/****…’) #17 /home/****/public_html/wp-load.php(50): require_once(‘/home/****…’) #18 /home/****/public_html/wp-blog-header.php(13): require_once(‘/home/****…’) #19 /home/****/public_html/index.php(17): require(‘/home/****…’) #20 {main} thrown in /home/****/public_html/wp-content/plugins/woo-authorize-net-gateway-aim/includes/class-wc-authnet-blocks-support.php on line 128
]]>]]>The plugin get error after update in my website. please check this
Hi there, I can’t find a reference to this anywhere, can anyone tell me if this works on a multisite installation please? Thanks!
]]>Ensure that credit card charges made through Woocommerce authorized.net integration are reflected in the backend order system. Investigate and address the issue where orders placed with credit cards via authorized.net are not showing up in the backend system. Your response should include troubleshooting steps, potential reasons for the discrepancy, and any necessary actions to rectify the situation. Please provide a detailed and comprehensive resolution to ensure that all credit card transactions are accurately recorded and displayed in the backend order system.
]]>How can I hook into the description that gets sent to authorize.net? I want to add a couple custom meta data fields to the end of the product title for each line item or add additional line item data.
]]>Hello,
On the Payment methods page, I’m unable to save any credit card. Does this feature requires paid version of the plugin?
]]>