Hi everyone,

I’m facing an issue on my WooCommerce store where a bot (or possibly a malicious user) is repeatedly abandoning carts using the same name and pattern. Here are the details:

• Name used: John Smith
• Email pattern: [email protected]
  [email protected]
• Frequency: 5-7 cart abandonments daily.
• Tools in use: WooCommerce Cart Abandonment Recovery (emails enabled for abandoned carts).

What I’ve tried so far:

1. Blocking specific IPs (doesn’t work since they seem to change IPs).
2. Reviewing logs but couldn’t find anything definitive.

Questions:

1. How can I block such bot activity effectively (email/domain/name-based or other solutions)?
2. Are there any recommended plugins or scripts to block repeated patterns like this?
3. Should I tweak my cart abandonment recovery tool to filter out such spam?

I’m open to suggestions and advanced solutions. Any help would be much appreciated!

Since upgrading WordPress to version 6.7, yours and many other plugins are causing logs to fill with the following message many times per minute, sometimes per second. All other plugins that are affected on our sites have issued updates fixing this issue. Can you please urgently do the same?

Thank you.

PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the woo-cart-abandonment-recovery domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/user/public_html/wp-includes/functions.php on line 6114

• This topic was modified 1 day, 3 hours ago by breckf.

Hi,
I would like to remove the price column from the column because it is calculating the price incorrectly. See below :

I tried with your filter but both lines don’t do anything. maybe the selector is wrong ?

add_filter( 'woo_ca_email_template_table_style', 'wcar_product_table_styles', 10 ); 

function wcar_product_table_styles( $style ){
    
    $style['table']['price']['style'] = 'display:none;';
    $style['price']['style'] = 'display:none;';
    return $style;
}

The email looks bad on mobile because of the table. It would be nice to have a template we can override with our own.

Regards.

I am unable to see if there is any email sent to the customers. no records, no details, and no emails. while running a test email. I am receiving the email.

Setting:

Enable Tracking?(Start capturing abandoned carts). – active

Cart abandoned cut-off time ( set to 25 mints )

Exclude email sending For ( only – processing and completed )

Notify recovery to admin – active

Send recovery report emails – active

Email details added

All other settings are disabled.

We like WooCommerce Cart Abandonment Recovery
We would like to receive a copy of all emails it sends to people who have abandoned the cart. How do we setup to do this?

Hello,

may I ask, I created 4 follow up emails, but how can I see a report regarding how each of them individually performs when it comes to recovering the order?

My customers are trying to use the coupon code but when the coupon is applied they receive a “Coupon Usage Limit” in the card. When I review the coupon code in WP, it shows 0/1 used but still doesn’t work. When I change the usage limit (in WP) greater than 1 it works. Does the plugin have an option to increase the usage limit or what could be causing this issue?

The Scheduled details in for the individual details is not appearing as shown in the screenshot https://drive.google.com/file/d/1YEsyeWE8tv4IyEerZI9OOerh364LLjgC/view?usp=sharing.
However we tested same thing on the dev site and details are displayed with no issue. Is this something to do with hosting, as the dev site is hosted in T35 and the live site hosted in GoDaddy. Could you please provide your feedback how to solve this issue?

please help this free plugin is not working

• This topic was modified 1 week, 6 days ago by giagoldtextiles.

Hello. Some of my customers are having issues with the email link. Looks like it creates a token but sometimes that link creates a 503 error. I’ve notices the email link (token) created in the WP dashboard (by order) is different than the actual email token. See below –

WP Dashboard Cart Link –

/checkout/?wcf_ac_token=d2NmX3Nlc3Npb25faWQ9ZjEwYzZiZmQ0M2MzZmJjZGY1YjcyYWEzOTI5ZjFjYTY%3D

Email Cart Link –

/checkout/?wcf_ac_token=d2NmX3Nlc3Npb25faWQ9ZjEwYzZiZmQ0M2MzZmJjZGY1YjcyYWEzOTI5ZjFjYTYmd2NmX3ByZXZpZXdfZW1haWw9MA%3D%3D

Second, our emails show {site_url} in the footer. I don’t see a setting to edit the site URL as I assume this shortcode should grab the site URL from WooCommerce?

We’ve installed the plugin for test purposes with the email notification disabled. The cart abandoned cut-off time is set to 90 minutes which I would consider quite generous. 27 carts were tagged as abandoned. However, if I check the database for orders containing these emails 25 of 27 did actually purchase something. Should I increase the cut-off time?

Hello, even though I write one recovery email address per line for the admins, only the email address on the first line is receiving emails. Should I write them with a comma? Is there an error?

Hi,

it seems, that the plugin is loading WooCommerce assets and its own css file to other non-relevant admin pages also, so it breaks some other admin menu pages’ UI, like Divi’s admin pages.

Please fix it to load only the necessary assets and only on relevant pages on admin too!

Thank you!

• This topic was modified 1 month, 1 week ago by Surbma.

Hi,

I looked through the whole forum. There are many of us who report a problem with displaying the price with VAT, but no solution that I found here that would work for me.

Is it really not possible to fix it in the code so that the prices are also displayed with VAT?
Thank you.
https://www.ads-software.com/support/topic/how-can-i-set-it-to-show-price-with-vat/

https://www.ads-software.com/support/topic/taxes-are-not-included-in-line-items-prices-product-details-table/

Hello, I found the plugin very good.

I would just like to understand what rule it uses to place an order in the “Lost Orders” tab.

How long does it take for it to place an order as “Lost Orders”?

I have read the article about email not sent and plugin author suggested to use the smtp but i cant use smtp because that plugin not able to send the email from my website due to some reason so I am using brevo by yacommerce and it working good but still cart abondment did not sending the email to the customers.

Hi,

I want to hide the SKU on follow-up Emails. Is there any possibility?

Backend: https://share.nmblc.cloud/fdf22f19

Frontend (red = SKU): https://drive.google.com/file/d/1flrX0XQKG2Mo_mYyB4JVwRciu7ElOgvu/view?usp=sharing

• This topic was modified 1 month, 3 weeks ago by sonnesworld.

Schedule dates appear to target past dates for some reason, and emails are not being sent.

Hi, I started using your plugin last week and I would like to ask what actually triggers an abandonment?

I seem to get 1 or 2 each day, and in some cases there is a processing order within 1 minute of the abandonment but in other cases the user does not return despite emails.

I have checked with a couple of the customers who are actually family members about their user experience on the website and why their order may have been abandoned but they don’t know because they said they literally added a product to basket, went to checkout, paid without any issues yet their details are in “cart abandonment” as well as having a processing order.

I would like to know if there is an issue either with the plugin or with the website but I feel some of these entries are false.

Thank you.

Not rarely my clients insert a wrong email while doing shopping in my site, but then I can’t edit that wrong email into the “WooCommerce Cart Abandonment Recovery” plugin. I see only the buttons to watch, eliminate and unsibscribe, but I can’t see the button to update the email. I am able to edit the email into the orders, but not into this plugin. The improvements would be super appreciated if missing!

I installed the CartFlows Abandoned Cart plugin on my website, but it’s not capturing any data at all. I’ve checked everything and it’s been about 2 months with not a single piece of data captured.

I read your article “https://cartflows.com/docs/abandoned-orders-not-capturing/” which mentioned a WP Cron issue.

I checked that too, and everything seems fine. Despite this, it’s still not working. Can you fix this for me?

I’m facing a lot of losses because I can’t retarget any users who add items to their cart, which is causing significant damage. Please let me know the solution.

Thanking You.

Regards,

BAGWANI

https://prnt.sc/evIdHSjTVg4X
https://prnt.sc/KQrIsVrhoyA7

Hi,
your plugin is fantastic,
I am using it on a multilingual site,
I was wondering: is multilingual support not enabled?
I would like to be able to translate template texts by language, but wpml does not recognise them.
Thanks in advance

please help me add to cart par click karne par email, phone number ki fileds as a popup show karade uske baad jaise hi us popup ke add to cart par click karu tab checkout page par phone number, email apne app fill ho jaye sath main webhook connect abandoned cart data aa jaye
incrediblegifts.in jaise es website main functionalty h product page par. please all functionalty suggest only free plugins

please help me add to cart par click karne par email, phone number ki fileds as a popup show karade uske baad jaise hi us popup ke add to cart par click karu tab checkout page par phone number, email apne app fill ho jaye sath main webhook connect abandoned cart data aa jaye
incrediblegifts.in jaise es website main functionalty h product page par

Everybody who lists products on Google Merchant gets crawled by them and in turn gets lots and lots of abandoned carts by the bot. I would absolutely love for there to be an ignore list based on email address. Be it on a general settings level or per-followup email; makes no difference to me. I’m tired of removing the bot from my reports because if I don’t I get bounced emails.

For the record, the bot is always John Smith with the email [email protected]

Hi there. First, thanks for making this plugin free. I’ve found many plugins similar to this that cost an arm and a leg every year, and it’s nice to see a plugin that doesn’t break the bank.

Unfortunately, the plugin doesn’t seem to work.

I have had multiple people test, I’ve tested myself, and no one has gotten an email.

Any thoughts on what might be going wrong? Are there areny known conflicts with any specific versions of WordPress or Woo Commerce?

I’m using NitroPack for caching and Asset Cleanup Pro. Although I have tested without them and it still doesn’t work.

I’m using the most up-to-date versions of every plugin as of Aug 12.

Any help would be greatly appreciate!

Hi there,

When the mail is sent, the link to abandoned cart cannot be clicked on mobile. You have to hold down on it and then you can get the option to open the link in browser. Is there a way to make it work with one simple tap on the link? Thanks in advance

I have installed on two sites, but one of it only show time. How can I set it up to show the date as well?

Hi,

We are experiencing an issue with your plugin. In our shop, we have a custom payment gateway that allows shoppers to submit their order as a quote request. The order is created, then a custom order status named Awaiting quote is applied. One of the employees then evaluates the quote, and sends an email to the customer along with a link to complete the payment. The order status is then changed to Awaiting Payment.

The problem is, even though I checked the Awaiting Quote in the Exclude email sending For option, customers are still getting the reminder email if that status is left as is for more than a day. Is there something I’m not understanding about this option? I would expect an order with an excluded status to not send the reminder email.

I installed plugin in my website then configured settings and follow up emails.
also from another email I created account and add product to cart. and not doing checkout.
I have set notify after 10 minutes to test, but not getting email on that, Test email is working.