For some reason over the last few days something changed on our website and now the Credit Card Fields are hidden / not showing during the checkout process on our website. We haven’t made any changes or added any plugins. Noticed because we keep getting failed orders… The Field Labels are there and showing, but the text-boxes aren’t showing fors some reason. I installed a plugin yesterday to break the checkout into multiple steps thinking this would correct this problem but it hasn’t. The checkout process is a little more organized now but the same problem with the Payment Fields not showing, so the user has nowhere to enter their CC, etc.

Note: I’m only seeing this problem on Mobile. I’ve confirmed with a few people they are unable to see the fields on checkout from their mobile device. Doesn’t seem to be happening on Desktop. Anyone have any ideas?

Here is a screenshot showing the payment text-boxes hidden…
Nowhere to enter details: https://ibb.co/PhC32cn

Can anyone help with this????

This plugin has a critical security vulnerability (source), is no longer supported, and kicked off of www.ads-software.com for licensing and/or trademark violations (source). Look elsewhere.

How do I get in touch with the developer at NMI Gateway for WooCommerce? I am currently getting a fatal error notification.

Hello,
We are using the premium version.
I want to add custom text before the “Pay for order” button on checkout/order-pay page.
Please Help.

If we refund anything even like a dollar it sends the transaction back to pending even though we’ve taken the money. I have been having to go and manually to the end of my gateway and recapture those transactions, I’m just wondering if there’s something else that we should be doing if you’d let me know that’d be great thanks so much.

I have received complaints that several of my customers are seeing the input fields for both credit card and e-check regardless of which option they choose during checkout and then they are unable to complete their transaction because it thinks all the fields are required. I have been unable to replicate this in my machine, but multiple customers have sent me screenshots of the error. I even disabled the e-check feature and they still see this.

I am thinking of buying the pro version of this but it doesn’t look like anyone has answered any support questions in over a month so I am wondering if this plugin is still being supported.

Also there is no link to purchase the pro version.

We were seeing some odd behavior on our site that led us to look into the plugin code. The odd behavior was: we changed the NMI gateway we were using (updated the API key in the plugin settings) and following that every time we opened the order page for an order that was pending capture on the old gateway, the order would get marked as captured / processing. Of course it wasn’t actually captured in the gateway, but it appeared to have been captured in Woocommerce.

Looking in the code, I see that the function bng701_add_order_capture_charge_action, which adds the capture action to the order actions menu, also has code that will attempt to capture the order (and add notes to that effect) under certain circumstances. It seems the code tries to call the NMI API to get the status of the order and will only abstain from capturing if the order was found and its status is pending. If the order was not found, or it was found but its status was something other than pending, it will try to capture the order.

I don’t understand why this code is here. The logic itself doesn’t make sense to me, but furthermore, why is it present in a function that should only add an action to the order actions menu? Please help me understand the logic behind this if this is intentional; if it’s intended to work this way, perhaps the code should be removed.

Hello,

We use NMI as our payment processor. We’re building out our WordPress store and want to know if there’s a way to set a custom order status for credit card payments other than the default statuses in WooCommerce settings.

We have a custom order status plugin – Optimally, credit card orders would submit as “Paid” – Currently, they auto submit as “Processing”

We’ve added a bit of code to other statuses, like check or bank order payments. Is there any way to do this with credit cards?

Is it possible to have this payment directly in checkout page?

I used this plugins, but when I checkout, I need to enter another page which named PAY for ORDER, is there anyway that i can make the credit card or echeck field on checkout page?

If our merchant supports Unionpay via NMI, does this plugin?

Would you consider adding an option where one can choose to have the gateway send a receipt or not send it?

Currently, when using this plugin, the customer gets a gateway receipt, and there is no way to disable that, whereas with the XL NMI plugin, the other main NMI plugin / the main alternative to this plugin, there is a checkbox to allow/disallow sending of a gateway receipt.

Upon testing failed payments, it still goes to the checkout/order-received page, but instead of order successful it correctly states:

“Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again.”

The issue os that, upon getting a failed payment, there a “Pay” button is generated, to supposedly allow the customer to try to Pay again. But upon clicking it, it generates a website critical error, which I’ve already diagnosed stems from trying to Pay for an order, when the cart is empty (which happens because Woocommerce thinks the payment went through, as it goes to the checkout/order-received/ . So the solution has to be to somehow direct to a different page upon failed payment, or not allow it to empty the cart in this scenario, or add a different button that goes back to product page or other page to be determined (not necessarily the shop page).

Foe now, I am hiding the button via a display: none command for a.button.pay.pl-button as, at least on our site, it isn’t used anywhere else. This avoids the error, but then the customer has to manually go back to the shop or product page.

Hi, i have issue with NMI payment gateway. At the backend when i enter my details and try to save the setting, i get an error as “You do not have permission to use the Customer Vault REFID:1281388238” and the following

Warning: Cannot modify header information – headers already sent by (output started at /home/example/public_html/domain.com/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-settings-api.php:243) in /home/example/public_html/domain.com/wp-admin/includes/misc.php on line 1284

Warning: Cannot modify header information – headers already sent by (output started at /home/example/public_html/domain.com/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-settings-api.php:243) in /home/example/public_html/domain.com/wp-admin/admin-header.php on line 9

For some reason I cannot use the Collect.js features. I followed the detailed instructions in your latest “How To” document, but when I click “Save changes” after entering the Tokenization Key I get a User/Password Account error. Please advise ASAP, this client needs help with a Live site.

I have upgraded to your premium plugin. In the docs it shows that I need to download the latest version, 1.6 or 1.9.

But the plugin does not give me the option to download the latest version and I don’t see anywhere I can download a plugin with the version above 1.6.11.

I am trying to get the inline form using collectjs working.

Thanks.

I am getting the error “Sorry, this order is invalid and cannot be paid for.

Then fixed it by deleting the redirect page specified in the NMI gateway settings under Woocommerce Settings in WP

I’m having customers that use Safari that are not able to place orders. They say the progress wheel keeps spinning but the purchase doesn’t go through. I’ve had them try with Chrome and Firefox and those worked fine. Anyone else seeing an issue with Safari?

When I initially started using the NMI, I did a couple of test orders and I received the emails with no problem. Now I am not. Can you tell we what’s up.

Its not working on the paid version so I took that off and reloaded the free version, still does not work.

Thanks

r/Patti

Upgraded to premium and loaded v1.6.10 for Premium. Plugin is no longer processing payments on the checkout page and the submit and back to cart buttons stay grayed out. Also, the save payment feature has never worked. Need these fixed ASAP or will have to downgrade to the free version, which worked.

I was forced to upgraded and buy a license now the payment setting is being ignored. I the payment setting set to Credit Card Only, but the E Check is still an option at checkout. The credit card fields only are visible if I select E Check and then go back and select credit card. How can I remove the E Check option?

Also, the date picker is EXTREMELY cumbersome. Is there another way to pick the expiration date?

Screenshot: https://www.dropbox.com/s/iszf8b3aabf06ic/Screen%20Shot%202020-11-18%20at%203.18.05%20PM.png?dl=0

Does this plugin support subscriptions? It looks like automated recurring payments checkmark is not there on the screenshot here https://prnt.sc/vhk6t9, however, the plugin main page advertises support for WooCommerce Subscriptions.
In addition, when I go to checkout with a subscription in cart: https://cbdvl.com/product/compound-database-subscription/ I get the following field instead of the credit card input field: https://prnt.sc/vhk8d7 meaning there NMI Gateway plugin does not support subscriptions allegedly.
The plugin is enabled as can be seen on the first screenshot.

Could you please let me know how to fix this issue and start processing subscription payments?

Regards,

Denys

The current version of this plugin is broken with the following error showing when you attempt to use it for a payment:

Fatal error: Uncaught Error: Call to undefined function wcs_is_subscription()
in /home/account1/webapps/testsite.com/public_html/wp-content/plugins/woo-nmi-three-step/bng_gateway_functions.php on line 285

I have customers using this plugin for Live eCommerce sites; unfortunately the developer still has not responded for 37 hours. I’m pleading for help. Others have reported this exact same error.

I have re-installed the plugin, de-activated plugins and changed themes with no success.

Error when attempting to check out through NMI Gateway for WooCommerce:

Fatal error: Uncaught Error: Call to undefined function wcs_is_subscription()
in /home/customer/www/warhorseconcepts.com/public_html/wp-content/plugins/woo-nmi-three-step/bng_gateway_functions.php on line 285

Call stack:

BNG_Custom_Payment_Gateway::receipt_page()
wp-includes/class-wp-hook.php:287
WP_Hook::apply_filters()
wp-includes/class-wp-hook.php:311
WP_Hook::do_action()
wp-includes/plugin.php:478
do_action()
wp-content/plugins/woocommerce/templates/checkout/order-receipt.php:44
include()
wp-content/plugins/woocommerce/includes/wc-core-functions.php:344
wc_get_template()
wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php:208
WC_Shortcode_Checkout::order_pay()
wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php:59
WC_Shortcode_Checkout::output()
wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php:72
WC_Shortcodes::shortcode_wrapper()
wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php:95
WC_Shortcodes::checkout()
wp-includes/shortcodes.php:343
do_shortcode_tag()
preg_replace_callback()
wp-includes/shortcodes.php:218
do_shortcode()
wp-includes/class-wp-hook.php:287
WP_Hook::apply_filters()
wp-includes/plugin.php:206
apply_filters()
wp-includes/post-template.php:253
the_content()
wp-content/themes/zita/template-parts/content-page.php:21
require()
wp-includes/template.php:732
load_template()
wp-includes/template.php:676
locate_template()
wp-includes/general-template.php:204
get_template_part()
wp-content/themes/zita/page.php:25
include()
wp-includes/template-loader.php:106
require_once()
wp-blog-header.php:19
require()
index.php:17

We have n0t been able to connect this plugin to NMI.
After downloaded, installed and configured, it never connected and trancsactions remained pending.
We double check the API key and the rest of the configuration settings, but never worked.

On our fully updated Woo Commerce installation, we just changed the CC processing from Authorize.net to NMI.

We installed this plugin, and although it seemed to go fine, all users are unable to enter credit cards.

This happens in both Firefox and Chrome, and javascript is *not* disabled for either one.

The error message for all users reads:
JavaScript has been disabled in this browser. Please enable it or update your browser to place this order
and the update link just goes to Google Chrome.

Someone else had this issue once, but no information was provided –
https://www.ads-software.com/support/topic/problem-with-javascript-message-not-activated/

Here is a screenshot of the error:

Any help would be appreciated, or the alternative would be to go back to Authorize.net…

PLEASE HELP!

Since the recent update, this plugin is ignoring the currency setting from WooCommerce settings (in my case Bahamian Dollars/BSD) and sending all transactions in US Dollars (USD).

This has effectively broken my client’s medical supply store, leaving hospitals, clinics and consumers without essential supplies.

How can this be resolved?

I see the USD is now hard coded into the nmi_three_step_gateway_functions.php instead of using the string returned by get_woocommerce_currency()

Desperately need a solution for this!

We recently upated to versoin 1.5.15 and every time we run a transaction, it processes behind the scenes but then displays a page with a 500 error. The order is completed, the transaction is processed with our payment gateway, but the 500 error is displayed.

We downgraded back to version 1.5.13 and the problem is resolved. What can we do to troubleshoot this issue?

Thanks!

hi, We are using NMI to process payments on our WP website. We have an integration with WooCommerce Quickbooks Connector Pro, and while we are testing the payments we are running into this strange issues, that seems to be connected to placing an order using a WordPress Admin User login credential.

So in other words, while we are getting a user-end Fatal Error that seems to be connected to Quickbooks Connector Pro, the order gets processed just fine by NMI.

As we try to REFUND the charges, we get this error:

An error occurred while attempting to create the refund using the payment gateway API.

Do you have any advice why? Thank You for your help