Hi,

Can you please provide the SQL query to run in phpMyAdmin in order to bulk delete all carts?

Thanks

hi,

i need to send an email for recovering cart 3 times, when:

1. 24 hours are passed, with no coupon, just as a reminder
2. 48 hours are passed, with a coupon
3. 72 hours are passed, with THE SAME coupon

is it possible with the pro version?

I am getting carts in a very short period of time in minutes, it happens to me on two websites. We put the Blackhole plugin for malicious bots. But it keeps happening, is there any solution is especially to know if it is an attack or real customers. I already commented that it was happening before. If you can check it, I leave you a screenshot.

https://ibb.co/YDd6pKT

Thanks!

Hi!
I have major problem related to the user registration when using this plugin – users get critical error after trying to register on my website.
Critical error look like this:
2024-11-01T15:08:07+00:00 Critical Uncaught ArgumentCountError: Too few arguments to function woocommerce_abandon_cart_lite::wcal_from_address_for_emails(), 2 passed in /wp-includes/class-wp-hook.php on line 324 and exactly 3 expected in /wp-content/plugins/woocommerce-abandoned-cart/woocommerce-ac.php:4115

So the reason for this error are these 2 functions in woocommerce_abandon_cart_lite class
wcal_from_address_for_emails( $wp_admin_address, $email, $from_email ) and wcal_from_name_for_emails( $wp_admin_name, $email, $from_name_default )

So each function, for some reason, has parameter, that is not used anywhere.
Why do these function have required parameters, that are not used? After removing them, everything works fine.
(Plugin is updated to the last current available version 6.1.1)

Hello

I set up “abandoned cart lite” on my staging site and everything is perfect except with cart.link in the email.

It gives me an old domain and not the one of the actual site.

Where I can configure the right domain for the cart.link?

Thanks for your help.

Christophe

Hi,

It’s really annoying to have your banner (Upgrade to the PRO version of Abandoned Cart Pro for WooCommerce plugin for $1!) on each page of our WP admin, and no option to remove it. It’s not a good manner to convince people to buy your plugin. ??

I am experiencing an issue with the Abandoned Cart Lite for WooCommerce plugin. It has stopped recording abandoned carts from non-logged-in visitors. I would like to know how to reactivate this feature.

I have checked the settings, but I am unsure if there is a specific configuration that I may have missed.

Hello, I am setting up the cart recovery emails and I checked the box to generate unique coupon codes to automatically send a coupon to my customers, but in the tests I’ve done, it doesn’t appear in the eamil. Am I missing something?

Can the plugin delete cart content the minute they are abandoned? I get 100s of items placed in carts each night. It is making it impossible for valid buyers to put items in the cart.

Hi,

How could I remove:

• the SKU’s under the products names (SKU: CS0004)
• the taxes next to the prices (includes Tax: 5.03305785)

from the email reminders please ?

Thanks !

I’ve installed plugin and I see abandoned carts on the dashboard.

I have two main problem:

1. In the dashboard I see “3 email sent” but the email isn’t sent really… In WP mail logging I see the mail, but the mail isn’t sent really ?? . As I read some of your articles, I’ve added in wp-config define(‘ALTERNATE_WP_CRON’, true); then I created a manual cron job on cPanel; then I inserted “woocommerce_ac_send_email_action” every minute on WP Cron plugin..
2. I tested my website not logged and now I see on the top of the screen the message: Deprecated: Automatic conversion of false to array is deprecated in?/home/customer/www/xxxx.it/public_html/wp-content/plugins/woocommerce-abandoned-cart/includes/class-wcal-common.php?on line?872

Could you help me please? I’m going crazy finding a solution…

Hello,

i am using both the lite and pro version on different web site. In the pro site I can not get the list of all carts from visitors that did not gave their email address, while I have this list in the lite version.

Is there any setup that I have not done properly ?

Also, going from lite to pro I lost history of abandoned cart. Is this normal ?

T

Thanks

The plugin currently throws a deprecated info message in error log files. While not causing an issue on the site, it’s something to modify as we move forward in the world of PHP 8.x

PHP Deprecated: Automatic conversion of false to array is deprecated in /home/********/public_html/wp-content/plugins/woocommerce-abandoned-cart/includes/class-wcal-common.php on line 872

Hi, turns out I had this left on the default setting to save the entries for a year. This created a huge load in the database table, over 600,000 of them, which makes the ‘add to cart’ feature slow as molasses with abandoned cart lite turned on. I’ve tried running crons to empty the table, I’ve deleted all the entries via the settings in Woo, nothing will get rid of these pesky rows. Aside from dropping the table altogether, do you have any advice? Meanwhile potential clients were leaving the site because it was taking too long to add a product to the cart. With this plugin disabled, it is lightning fast. Woo attributes it to the size of the table, which will not empty the usual ways.

Hello, I like to know that Abandoned Carts and Deletion of cart go hand to hand,

I like to know does it delete the cart for just guest users, we have 5 user levels.

so we like the registered user deletion of carts after certain days, current plugin we have, it only deletes the carts from backend, but it keep the carts on frontend, so it defeats the purpose, when customer logs in, they are able to see the cart, and it comes back again, so when we buy another plugin, we want to make sure

Hello,

After running some tests, the email is captured in the “email” field of the checkout only if you click outside the field. If you enter an email and leave the focus in the field, the email is not captured…

Thank you.

Marius

Hello,

In the email subject field, when there is an apostrophe, it is not correctly encoded once received.

In plugin > Besoin d’aide pour finaliser votre achat ?
In Gmail > ‘ become&.#.3.9.;

Dots are only because the editor interprets as HTML.

Could you please help ?

Thank you ??

• This topic was modified 4 months, 3 weeks ago by m_scud.
• This topic was modified 4 months, 3 weeks ago by m_scud.
• This topic was modified 4 months, 3 weeks ago by m_scud.

Hi,

Hope you are doing well.

The images are not loading in the abandoned cart email. Also, the alignment us not correct from the right side of the container. Please find the screenshots here: https://drive.google.com/drive/folders/1bQoi17p_sk3CYp90dS4ZCVHmYYuwnzdG?usp=sharing

There is a shortcode for the cart item so we can’t change anything from our end. Could you please check and provide us with a proper solution for this?

Thanks in advance!

I have emails enabled but they’re not sending. I checked another post about emails not sending and you said to check the scheduled actions.

For woocommerce_ac_send_email_action I have the error:

action failed via WP Cron: Scheduled action for woocommerce_ac_send_email_action will not be executed as no callbacks are registered

Hi

I’ve got this plugin installed on a client site. We seem to be getting heaps of spam Cart items in the Abandoned cart summary. As in dodgy visitor adding in particular item only.

As in someone OR a bot is adding a Baseball Cap into the Cart 20 times.

Visitor AU$40.3610/06/2024 2:49 pmAbandoned

Visitor AU$40.3609/06/2024 10:53 amAbandoned

Visitor AU$44.9507/06/2024 6:47 amAbandoned

Visitor AU$44.9506/06/2024 11:11 pmAbandoned

Is there a way to analyse any more details about the Abandoned cart items ? Do you have a paid plugin and what additional information will that give us?

We are looking for a solution with more details about WHERE the client was when they left the site OR abandoned the cart ?

Can we extract IP addresses or anything else?

Thanks

Kristin

Hello.
We receive many carts in a few minutes, I attach a screenshot but it is not normal to receive many carts all at once and without a margin of hours.

It is also activated to send the carts but it seems that the mails are not sent? What could be wrong?

And in Number of Emails Sent we see 0 when sending is activated and there are 70 carts. We would like to solve it.

https://ibb.co/nbXC083

We also get this warning, we don’t know if we have to modify anything because everything is correct: The Abandoned Cart Lite for WooCommerce now uses the Action Scheduler library to send reminders. For further details, please visit .

Thank you!

In my action scheduler, there ia an action that happens every 15 minutes and always fails. Here is the error message:

action failed via WP Cron: Scheduled action for woocommerce_ac_send_email_action will not be executed as no callbacks are registered.

I cannot figure out how to delete this and make it stop happening. There are thousands of these in my action scheduler logs.

I no longer use the abandoned cart lite plugin so how can I delete this hook?

thanks

Hello,

I can not tell by the docs if it is possible to only target existing customers. I know registered users can be targeted but this is more complicated. Due to European law general sending abandoned cart email is ONLY allowed if the user is already a customer. Registered or guest is not playing a role in that case. If he bought a product in the past as guest, sending abandoned cart email is allowed. So is it possible to target those users only?

• This topic was modified 6 months, 3 weeks ago by mike8040.
• This topic was modified 6 months, 3 weeks ago by mike8040.

I have my settings set to send an email 10 minutes after the cart has been abandoned, but nothing is coming through. I have had multiple people try this but no email is ever sent to the person who abandoned the cart. I have the email template activated and the test email comes through just fine. I also have WP Mail SMTP installed.

Hi

My client site is getting a critical error when I updated your plugin to the latest version

https://quickforget.com/s/0841b55b46d5c5624ce98c309d519fe3e7d44c45b851220c

Thanks

Kristin

as per title. Is this plugin compatible with the newer WooCommerce Blocks checkout? Thanks.

Hi I tried to send abandoned cart data by webhook but it not working.

Previously I tried to send data and it was working correctly but the last week stop working

Noticed recently that the abandoned cart emails are not displaying the cart contents properly. The image and product name appear, but there’s no quantity, price, or line subtotal values, and it always says “Tax: $0” at the bottom.

I thought maybe my custom template was broken so I tested your default template and the problem is still there. Seems like the {{products.cart}} shortcode is broken. Maybe after recent WooCommerce updates? I’m on version 8.7.0 now but I noticed this issue last week before that most recent update.

Any thoughts on how to fix this? Thank you.

Here’s a screenshot of the default template:

Hello,

The table of abandoned carts is limited to 30 (argument $per_page). But this is hardcoded. Could you make it customizable ?

• either by a GET parameter in the URL ?
• either by a filter/hook to use in child-theme functions.php ?

Thanks for your help

Hey there,

Getting this error from wp-cron:

Cron reschedule event error for hook: wcal_ts_tracker_send_event, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {“schedule”:”once_in_week”,”args”:[],”interval”:604800}

Seems like perhaps somewhere along the way it assumed there’s a once a week schedule option, but there isn’t. Is there an easy way to fix this, like by deactivating and reactivating the plugin to have it create that schedule?

Running 5.19.0