We are getting the following error when trying to pay with credit card at checkout. Any ideas why and how to fix?

Error payment_data[0][value] is not of type string,boolean.

Viewing log file?fatal-errors-2025-02-24
Uncaught TypeError: Argument 1 passed to WC_Gateway_EWAY::add_new_customer_token() must be an instance of stdClass, null given, called in /***/wp-content/plugins/woocommerce-gateway-eway/includes/class-wc-gateway-eway.php on line 1451 and defined in /***/wp-content/plugins/woocommerce-gateway-eway/includes/class-wc-gateway-eway.php:1498

JS error in console while adding card. Missing CVC field as well, cannot add card.

Uncaught Error: V6147
at n.secureFieldCallback as callbackFunc (eway-secure-fields.js?ver=c478ae3db56065b75468:1:1200)
at n.handleEvent (eWAY.js:646:21)
at r (eWAY.js:714:26)

I am seeing errors in my client’s website debug.log related to the eway plugin.

[22-Nov-2024 08:45:07 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$card_types is deprecated in /public_html/wp-content/plugins/woocommerce-gateway-eway_/includes/class-wc-gateway-eway.php on line 93
[22-Nov-2024 08:45:07 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$customer_api is deprecated in /public_html/wp-content/plugins/woocommerce-gateway-eway_/includes/class-wc-gateway-eway.php on line 105
[22-Nov-2024 08:45:07 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$customer_password is deprecated in /public_html/wp-content/plugins/woocommerce-gateway-eway_/includes/class-wc-gateway-eway.php on line 105
[22-Nov-2024 08:45:07 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$saved_cards is deprecated in /public_html/wp-content/plugins/woocommerce-gateway-eway_/includes/class-wc-gateway-eway.php on line 105
[22-Nov-2024 08:45:07 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$testmode is deprecated in /public_html/wp-content/plugins/woocommerce-gateway-eway_/includes/class-wc-gateway-eway.php on line 105
[22-Nov-2024 08:45:07 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$debug_mode is deprecated in /public_html/wp-content/plugins/woocommerce-gateway-eway_/includes/class-wc-gateway-eway.php on line 105
[22-Nov-2024 08:45:07 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$connection_method is deprecated in /public_html/wp-content/plugins/woocommerce-gateway-eway_/includes/class-wc-gateway-eway.php on line 109
[22-Nov-2024 08:45:07 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wc-eway domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /public_html/wp-includes/functions.php on line 6114

My client is using WP v6.7.1 and eway plugin v3.7.2

I’ve seen multiple orders with this problem, same as unsolved problem for this person https://www.ads-software.com/support/topic/orders-stay-pending-payment-despite-successful-payment-2/

Hi – is this plugin compatible with PHP 8.1? What is the most recent version of PHP it is compatible with? Only the minimum version is stated.

Also just checking that development is still active on this plugin?

Thanks.

We have subscriptions setup on our site, with your eway plugin. If a customer has a new card to enter they’re unable to do so. See attached screenshots for the process, there is no form to enter card number, and if you select credit card and submit it returns to the card list with ‘unable to add’ error. I see there was mention of this over a year ago, has any progress been made on fixing this?

https://snipboard.io/fEFSvH.jpg

https://snipboard.io/HMRWIK.jpg

Hi,

I am using latest version and facing multiple problems:

1. “Connection method” is set to “Secure Fields”, yet, when I try to go through checkout, shared page appears. This happened after plugin upgrade. Going back into settings and re-saving them seem to help, but now I have to go and do this for every site I use!
2. When I try to exit shared page without completing purchase by using “Back” button in the browser, I am getting back to my checkout page, however overlay is still active and page is, effectively, disabled.
3. When I try to exit shared page using “Cancel” on this same shared page, I am not getting back to checkout. Instead, I am getting back to /checkout/order-pay page, which is, in my case, is not styled and looks ugly.

• This topic was modified 1 year ago by rudolfl.

A similar query was raised here:
https://www.ads-software.com/support/topic/credit-card-input-fields-dont-always-appear-on-checkout-page/
However in our case the fields are absent always.
Tried using the storefront theme, this changed the issue to an endless loading png and still no payment fields.

https://drive.google.com/file/d/10NLHlrvPtoLCnGRh8n-h_cy4sTibGuSx/view?usp=sharing

Then I disabled all plugins except for WooCommerce and WooCommerce Eway Payment Gateway, still the same endless loading png.

We don’t have any server-side caching.

I checked WooCommerce -> status -> logs but nothing relevant appears there.

Looking at the HTML, using our original theme, the HTML for the labels is there but there is no <input> tag anywhere, except for some hidden fields.
Using the storefront theme, there are a lot of JS errors (dozens):

eway-secure-fields.js?ver=c478ae3db56065b75468:1 Uncaught Error: V6143
at secureFieldCallback (eway-secure-fields.js?ver=c478ae3db56065b75468:1:1200)
at Object.f as setupSecureField
at Object.setupAllSecureFields (eway-secure-fields.js?ver=c478ae3db56065b75468:1:835)
at HTMLBodyElement. (eway-secure-fields.js?ver=c478ae3db56065b75468:2:5347)
at HTMLBodyElement.dispatch (jquery.min.js?ver=3.7.1:2:40035)
at v.handle (jquery.min.js?ver=3.7.1:2:38006)
at Object.trigger (jquery.min.js?ver=3.7.1:2:70124)
at HTMLBodyElement. (jquery.min.js?ver=3.7.1:2:70726)
at Function.each (jquery.min.js?ver=3.7.1:2:3129)
at e..each (jquery.min.js?ver=3.7.1:2:1594)

The above JS errors also appear with our original theme, but only 2 times, i.e. once for each field, then we see:


Uncaught TypeError: Cannot set properties of null (setting 'disabled')
at HTMLInputElement. (eway-secure-fields.js?ver=c478ae3db56065b75468:2:5983)
at HTMLBodyElement.dispatch (jquery.min.js?ver=3.7.1:2:40035)
at v.handle (jquery.min.js?ver=3.7.1:2:38006)
at Object.trigger (jquery.min.js?ver=3.7.1:2:70124)
at HTMLInputElement. (jquery.min.js?ver=3.7.1:2:70726)
at Function.each (jquery.min.js?ver=3.7.1:2:3129)
at e..each (jquery.min.js?ver=3.7.1:2:1594)
at e..trigger (jquery.min.js?ver=3.7.1:2:70701)
at HTMLInputElement. (checkout.min.js?ver=8.6.1:1:8805)
at Function.each (jquery.min.js?ver=3.7.1:2:3129)
(anonymous) @ eway-secure-fields.js?ver=c478ae3db56065b75468:2
dispatch @ jquery.min.js?ver=3.7.1:2
v.handle @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
(anonymous) @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
(anonymous) @ checkout.min.js?ver=8.6.1:1
each @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
success @ checkout.min.js?ver=8.6.1:1
c @ jquery.min.js?ver=3.7.1:2
fireWith @ jquery.min.js?ver=3.7.1:2
l @ jquery.min.js?ver=3.7.1:2
(anonymous) @ jquery.min.js?ver=3.7.1:2
load (async)
send @ jquery.min.js?ver=3.7.1:2
ajax @ jquery.min.js?ver=3.7.1:2
(anonymous) @ jquery-migrate.min.js?ver=3.4.1:2
e. @ jquery-migrate.min.js?ver=3.4.1:2
update_checkout_action @ checkout.min.js?ver=8.6.1:1
setTimeout (async)
update_checkout @ checkout.min.js?ver=8.6.1:1
dispatch @ jquery.min.js?ver=3.7.1:2
v.handle @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
(anonymous) @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
init_checkout @ checkout.min.js?ver=8.6.1:1
dispatch @ jquery.min.js?ver=3.7.1:2
v.handle @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
(anonymous) @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
init @ checkout.min.js?ver=8.6.1:1
(anonymous) @ checkout.min.js?ver=8.6.1:1
e @ jquery.min.js?ver=3.7.1:2
t @ jquery.min.js?ver=3.7.1:2
setTimeout (async)
(anonymous) @ jquery.min.js?ver=3.7.1:2
c @ jquery.min.js?ver=3.7.1:2
fireWith @ jquery.min.js?ver=3.7.1:2
fire @ jquery.min.js?ver=3.7.1:2
c @ jquery.min.js?ver=3.7.1:2
fireWith @ jquery.min.js?ver=3.7.1:2
ready @ jquery.min.js?ver=3.7.1:2
P @ jquery.min.js?ver=3.7.1:2
eway-secure-fields.js?ver=c478ae3db56065b75468:2 Uncaught TypeError: Cannot set properties of null (setting 'disabled')
at HTMLInputElement. (eway-secure-fields.js?ver=c478ae3db56065b75468:2:6044)
at HTMLBodyElement.dispatch (jquery.min.js?ver=3.7.1:2:40035)
at v.handle (jquery.min.js?ver=3.7.1:2:38006)

This all started a couple of days ago.

Hi

I have a few orders being cancelled due to “hold stock” feature but the payment came through eWay. So, we couldn’t deliver the products to the customers until they contact us.

Order has a note: “Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.”

After searching it’s WooCommerce’s hold stock feature, which is set to 60 minutes in my store.

Is there any known issue with this? I found another person posted in WooCommerce support here too.

Not sure how they work behind, but either when eWay got paid it doesn’t update WooCommerce order status, or when WooCommerce mark the order as cancelled due to hold stock feature, it doesn’t check the payment status.

In normal case, I get notes in the order like below

• Eway token payment completed – Transaction Approved March 8, 2024 at 11:02 am
• Stock hold of 60 minutes applied to:
  – [PRODUCT NAME] × 1 March 8, 2024 at 11:02 am

But the orders with issue only has one note, it doesn’t even have when stock hold is applied.

• Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled. June 21, 2022 at 11:30 am

I am checking through more orders to see if it happens in other payment method too, will update in the thread.

• This topic was modified 1 year ago by kaelkim.

Recently, I’ve noticed that some orders via eway successfully on the payment processor’s end, but Woocommerce shows “pending payment” , i have contacted eway and they said it has something to do with the shared paged and ask me to set time to 0 or 5s return to website

2 hours later i realised it should have nothing to do with shared paged as i am using secure field that buyer should only stay in the website and finalised the payment, please help with issue, i have enable to dubug mode that i can share the log for those “pending payment” transaction

WordPress and all plugins updated.

Using hooks, there’s a way to add a honeypot field to the checkout form and a function to its validation, but on the payment page, none of these apply, and I see no relevant filter or action hooks.

Is there a way to add a honeypot field + validation to the payment form to secure the payment page? Ideally, there should be a way to add this only on the payment page, because the checkout page is already covered.

Similarly, how can I secure the payment form with a captcha?

Hello, I installed the plugin and the correct api details. I get this error on checkout:
payment_data[0][value] is not of type string,boolean.

Hello,

Any idea why we are unable to add a payment method?

https://prnt.sc/RSt205sQp6aO

Warm Regards,
Abner

Hello,

We are using this plugin and only allow Visa and Mastercard but the problem there is no validation during checkout or no error message if i add an invalid card number or a card is not accepted.

It supposed to be there is a validation error message like “Invalid or card not accepted”.

Regards,
Abner

Plugin version 3.7.1

When entering a credit card number on the payment page, an icon should appear which indicates the card type. This icon is not appearing.

I tracked this error down to an incorrect URL in the class-wc-gateway-eway.php file.
Line 746 shows:
$card_image_url = WC()->plugin_url() . “/dist/images/icons/credit-cards/{$card_image_filename}.png”;

To fix the problem, I changed it to this:
$card_image_url = WC()->plugin_url() . “/assets/images/icons/credit-cards/{$card_image_filename}.png”;

The above URL loads the image from the Woocommerce plugin folder, not the Eway Gateway plugin folder. Since there is no dist folder in Woocommerce, it should be assets.

• This topic was modified 1 year, 3 months ago by Saskia. Reason: Added plugin version
• This topic was modified 1 year, 3 months ago by Saskia.

Hi again!

I’m just wondering if there’s anyway to increase the height of the credit card form fields via CSS? It looks like each field is in an iframe so it doesn’t look like it’s possible but just wanted to check in case I’ve missed the trick.

On mobile in particular, the fields are quite small to tap into so would love to try and increase their height.

Thank you!

We’ve got an issue which comes and goes where if you go to checkout, the credit card input form fields don’t always appear on the page and sometimes you have to refresh to get them to re-appear. It’s a bit random and doesn’t always happen but we’ve had a few customers reach out when it does happen to them.

Any ideas on what could be causing this? Any help would be greatly appreciated!

I’m seeing deprecation notices for this plugin:

[16-Nov-2023 22:31:11 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$card_types is deprecated in PLUGINDIR/woocommerce-gateway-eway/includes/class-wc-gateway-eway.php on line 89

[16-Nov-2023 22:31:11 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$customer_api is deprecated in PLUGINDIR/woocommerce-gateway-eway/includes/class-wc-gateway-eway.php on line 101

[16-Nov-2023 22:31:11 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$customer_password is deprecated in PLUGINDIR/woocommerce-gateway-eway/includes/class-wc-gateway-eway.php on line 101

[16-Nov-2023 22:31:11 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$saved_cards is deprecated in PLUGINDIR/woocommerce-gateway-eway/includes/class-wc-gateway-eway.php on line 101

[16-Nov-2023 22:31:11 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$testmode is deprecated in PLUGINDIR/woocommerce-gateway-eway/includes/class-wc-gateway-eway.php on line 101

[16-Nov-2023 22:31:11 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$debug_mode is deprecated in PLUGINDIR/woocommerce-gateway-eway/includes/class-wc-gateway-eway.php on line 101

[16-Nov-2023 22:31:11 UTC] PHP Deprecated: Creation of dynamic property WC_Gateway_EWAY::$public_api_key is deprecated in PLUGINDIR/woocommerce-gateway-eway/includes/class-wc-gateway-eway.php on line 101

Please fix.

Hi Devs,
Need to Show ‘credit cart input filed’ on the same page before Place Order. Please help.
Thanks in advance.

• This topic was modified 1 year, 4 months ago by Alok Mishra.

Bump WooCommerce “tested up to” version 7.9

The current version of WooCommerce is 8.1.1. Please test up to that version and declare accordingly for those of us who have upgraded their shops.

• This topic was modified 1 year, 5 months ago by Gal Baras.
• This topic was modified 1 year, 5 months ago by Gal Baras. Reason: Title edit

We have had a few customers complaining that when they tried to add new credit card details, it changed their active subscriptions to “Pending”.

Upon further checking, we noticed a new type of Comments for WooCommerce Subscriptions; “Eway token payment failed – Eway Error: Transaction Approved”. These type of comments are found after 22/08/2023 which seems to match with the plugin update date.

Ideally, it should not impact the active subscriptions if customer wants to update credit cards only.

Please advise how we can fix this?

Thanks.

Hello since last update i am not able to add any Card on Add payment method it’s give error of Unable to add payment method to your account.
https://prnt.sc/mOg7Mf-dTLsz

Hi,

I recently started to get double orders from customers. One of the customer reported they checkout got stuck in “processing” state and they had to refresh and try again. As a result, order came through twice.

I tried to do a refund and was faced with same situation — refund got stuck in “processing” state and I had to refresh. I then check with eWay — refund was not done, so I tried it it again and it worked.

Nothing changed on my side and, according to eWay, nothing changed on their side either.

I happen to have a debug log for all those transactions. How can I send it to you to check?

Hello eWay support, is there a away to set the expiry card date from mm/yy to mm/yyyy format?

Thank you.

Line 119 of includes/class-wc-gateway-eway-blocks-support.php is

WOOCOMMERCE_GATEWAY_EWAY_URL . '/build/index.js',

But there’s no “build” directory. The correct line would be

WOOCOMMERCE_GATEWAY_EWAY_URL . '/client/blocks/index.js',

Please fix this as soon as possible.

But even with this line fixed, the correct file retrieved, and the mini-cart showing, the browser console shows this message:

Uncaught SyntaxError: Cannot use import statement outside a module (at index.js?ver=3.6.2:4:1)

I’m not sure what this causes, but please look into this too.

Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction.

Help, how to fix this issue?

Hi,

I found a topic on this from 2+ years ago but there wasn’t a resolution posted – https://www.ads-software.com/support/topic/credit-card-icons-render-incorrectly-at-checkout/

When the customers enter their credit card number at checkout with Woocommerce, it either shows the Visa icon repeatedly or the Mastercard icon.

The theme used is Astra with Elementor page builder.

A couple of clients have seen this, thought it looked strange and gone to a competitor.

How do we solve this issue? Is there a way to hide those images?

Regards,
Karen.

Hi I’m wondering if there are any fixes for the “Unable to add payment method to your account.” error message in my account when trying to add a new payment method. A few customers with subscriptions have requested it and are unable to update their card details, thus subscriptions fail to renew and I lose some customers. Alternatively, are there any workarounds for this? I notice this resolved thread mentions the issue but has no ETA or workarounds listed. Enabling debug in the plugin or for WordPress doesn’t generate anything that would indicate why this is failing.

Hi,

I’ve run into a very strange issue with a client website. What is happening is that every customer who orders on the site has the same Customer IP Address in WooCommerce. This has caused issues with our Eway payment gateway, as this can be a sign of fraud. Interestingly, it isn’t stopping payments in PayPal.

Does anyone know of a possible explanation? Have updated all plugins, themes and WP. Have run site in troubleshooting mode with only WooCommerce and Eway plugins enabled and still no joy in fixing the issue.

Any help gratefully accepted!

BTW. It’s definitely not caused by fraud. Through testing we know that genuine customers are being affixed the same IP address.

Cheers,

Paul.

Hi,

if we activate this plugin, we received random 20+ orders per minute. previously We had 3.2.3. Now updated this plugin with its latest version 3.5.1. but still, we are getting random orders. Please check this screenshot.

https://ibb.co/bzsrWbp

Please check and let us know the solutions asap.