Similar to others with the issue, I just started getting this error in the middle of printing labels for orders. Called my bank to confirm there wasn’t an issue with the card on file or bank account.

Just to be sure I tried to add another card and try that but now getting this error > HYMNCA when I try to add a new card. It seems like it’s an issue with the WordPress.com account that is connected with the cards or the shiping & tax plugin that provides the label printing functionality.

Any ideas how to resolve this issue?

I remember I could review my shipping label purchases at WooCommerce?>?Reports?>?Shipping Labels, but today when I tried to do it, under the “Reports” menu, there are only “orders, customers, stock and taxes.” I can’t see the “shipping labels” tab anymore. Did I miss anything? Thanks!

I use woocommerce tax to calculate taxes automatically.

The configuration related to automatic tax calculation has been enabled, and currently the webpage shows tax collection if the ordering address is in California, and not if other US states are selected.
I understand that some states require a certain amount of sales or number of orders to calculate the tax.
So I’ve created orders with different amounts and addresses through the backend, but this doesn’t seem to work.
For example, I created 200 orders in New York, and then placed an order on the website after that, and still no tax shows up.
Is it an order created in the backend that won’t be calculated into the sales amount range?
The debug log is below:

2024-10-18T06:33:30+00:00 NOTICE Received: {"tax":{"amount_to_collect":0,"freight_taxable":true,"has_nexus":false,"order_total_amount":90.0,"rate":0,"shipping":0.0,"tax_source":null,"taxable_amount":0}} (WCS Tax) CONTEXT: {"_legacy":true}
2024-10-18T06:33:31+00:00 NOTICE :::: TaxJar Plugin requested :::: (WCS Tax) CONTEXT: {"_legacy":true}
2024-10-18T06:33:31+00:00 NOTICE :::: TaxJar API called :::: (WCS Tax) CONTEXT: {"_legacy":true}
2024-10-18T06:33:31+00:00 NOTICE Received: {"tax":{"amount_to_collect":0,"freight_taxable":true,"has_nexus":false,"order_total_amount":90.0,"rate":0,"shipping":0.0,"tax_source":null,"taxable_amount":0}} (WCS Tax) CONTEXT: {"_legacy":true}
2024-10-18T06:33:39+00:00 NOTICE :::: TaxJar Plugin requested :::: (WCS Tax) CONTEXT: {"_legacy":true}
2024-10-18T06:33:39+00:00 NOTICE :::: TaxJar API called :::: (WCS Tax) CONTEXT: {"_legacy":true}
2024-10-18T06:33:39+00:00 NOTICE :::: TaxJar API request validation :::: (WCS Tax) CONTEXT: {"_legacy":true}
2024-10-18T06:33:39+00:00 NOTICE API request is in good format. (WCS Tax) CONTEXT: {"_legacy":true}
2024-10-18T06:33:39+00:00 NOTICE Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"CA","from_zip":"91745","from_city":"city of industry","from_street":"Cy Center","to_country":"US","to_state":"NY","to_zip":"10004","to_city":"YORKTOWN","to_street":"3539 tulip drive","shipping":"20","plugin":"woo","line_items":[{"id":"4278-6fc7d067c8cc18d8f65df6f0d85692dd","quantity":2,"product_tax_code":"","unit_price":"30","discount":"0"},{"id":"4278-4d0755ca2bfe7b956ab8d50b503096e0","quantity":1,"product_tax_code":"","unit_price":"30","discount":"0"}]} (WCS Tax) CONTEXT: {"_legacy":true}
2024-10-18T06:33:39+00:00 NOTICE Received: {"tax":{"amount_to_collect":0,"freight_taxable":true,"has_nexus":false,"order_total_amount":110.0,"rate":0,"shipping":20.0,"tax_source":null,"taxable_amount":0}} (WCS Tax) CONTEXT: {"_legacy":true}

Is there any way that I can confirm that the tax is calculated normally outside of California?

I use the original Woocommerce Shipping & Tax from when it was Woocommerce Services. Haven’t had any issues so far. So I also never bothered to connect this plugin to WordPress.com, which I think means I’ve never activated this plugin). The banner on my plugins page is still there “Connect your site to activate WooCommerce Shipping & Tax.”

Now that I’ve deleted Jetpack, can I also delete this plugin? Because as far it seems, my basic Woocommerce settings with the tabs for shipping and tax have always been enough, which is why I never “activated” this plugin by connecting it to WordPress.com. I just need to know if I can delete this plugin since I’m no longer using Jetpack. Or if I delete it, will it mess up my original settings for shipping and tax that I’ve always had for the last 5 years.

Hello, I have an issue while trying to pay and generate shipping labels, I get an error below:

Payment failed – The transaction was declined. Please contact support quoting error RBLKLU.

When I tried to change my card, I get error HYMNCA.

I need to print out and ship our my orders on URGENT basis please.

Both of our Zen-herbs.com & Gummy-Vitamin.com sites have the same issue not being able to print shipping labels.

We’ve updated our plug-ins, reverted to an old backup, updated credit cards.

There is some issue on WooCommerce or Word Press’s side

Customs info error: missing required field for non-document shipment: customs_items.hs_tariff_number

I get this message when clicking on ‘buy shipping label’. What can I do to fix it?

Now that this plugin ship function seems to have been depreciated; is there a timetable on when all sites will be forced to switch to the new WooCommerce Shipping plugin? I have seen from topics in that new plugin support forum and reviews that some significant features from WooCommerce Shipping & Tax are missing in the latest plugin. Going into the holiday season combined with a lengthy procedure for our corporate support in implementing backend changes to keep their websites secured has me concerned.

Also, I can’t find any documentation on this, currently, we have our UPS-negotiated rates implemented in WooCommerce Shipping & Tax. Has this been carried over into the new WooCommerce Shipping Plugin?

Thanks,

Hi,

My shop is California based and we are selling to all the countries. So for tax related things we are using the WooCommerce Tax plugin. The WooCommerce Tax plugin mentioned it has auto tax features for selected countries which they mentioned in their documentation. But the issue which we are facing is it is not able to add or calculating the tax while checkout and the billing/shipping address which we add for testing is from the list of countries which WooCommerce Tax plugin has mentioned. We also deactivated the theme and tasted in default WP theme but then also issue was happening. I am mentioning my site details below.

WP version: 6.6.1
WooCommerce verison: 9.2.3
WooCommerce Tax plugin version: 2.8.1
PHP version: 8.2.19
Logs:

2024-09-11T08:18:05+00:00 NOTICE API request is in good format. (WCS Tax) CONTEXT: {"_legacy":true}
2024-09-11T08:18:05+00:00 NOTICE Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"CA","from_zip":"94946","from_city":"Nicasio","from_street":"5858 Lucas Valley Road","to_country":"ES","to_state":"CS","to_zip":"12110","to_city":"L' Alcora","to_street":"C\/ Se\u00f1ores Curas 5","shipping":"4.32","plugin":"woo","line_items":[{"id":"1247-e6d8545daa42d5ced125a4bf747b3688","quantity":1,"product_tax_code":"","unit_price":"20","discount":"0"}]} (WCS Tax) CONTEXT: {"_legacy":true}
2024-09-11T08:18:05+00:00 NOTICE Received: {"tax":{"amount_to_collect":0,"freight_taxable":true,"has_nexus":false,"order_total_amount":24.32,"rate":0,"shipping":4.32,"tax_source":null,"taxable_amount":0}} (WCS Tax) CONTEXT: {"_legacy":true}

Issue Screenshot link: https://tinyurl.com/2c628zmg

Thanks

In my website when I am on the Cart or Checkout page and enter any shipping address city and zip code in Arizona, it gives the same sales tax rate (8.05% – state, county and city of Scottsdale rates) every time which is the tax rate for Scottsdale (this is the city the store is based out of).

I’m wondering if the TaxJar Plugin request and TaxJar API call are the issue. This website used to be connected to TaxJar, but I have since removed the TaxJar plugin and am instead trying to use WooCommerce’s automated tax calculation for my store’s state of Arizona.

Thanks.

When I check the WC Services Tax log (only the most recent portion of the log), I get:

Viewing log file wc-services-taxes-2024-09-09

2024-09-09T15:12:14+00:00 Notice :::: TaxJar Plugin requested :::: (WCS Tax)
Additional context
{
"_legacy": true
}
2024-09-09T15:12:24+00:00 Notice :::: TaxJar Plugin requested :::: (WCS Tax)
Additional context
{
"_legacy": true
}
2024-09-09T15:12:24+00:00 Notice :::: TaxJar API called :::: (WCS Tax)
Additional context
{
"_legacy": true
}
2024-09-09T15:12:24+00:00 Notice :::: TaxJar API request validation :::: (WCS Tax)
Additional context
{
"_legacy": true
}
2024-09-09T15:12:24+00:00 Notice API request is in good format. (WCS Tax)
Additional context
{
"_legacy": true
}
2024-09-09T15:12:24+00:00 Notice Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"AZ","from_zip":"85255","from_city":"Scottsdale","from_street":"P O Box 28516","to_country":"US","to_state":"AZ","to_zip":"85255","to_city":"Scottsdale","to_street":false,"shipping":"0","plugin":"woo","line_items":[{"id":"6699-daf5f5f5e5b8f660f4950ef65419cd42","quantity":1,"product_tax_code":"","unit_price":"13.00","discount":"0"}]} (WCS Tax)
Additional context
{
"_legacy": true
}

After the first successful payment and shipping were completed, all other orders won’t allow me to print a shipping label. States that “Payment failed – The transaction was declined. Please contact support quoting error RBLKLU.” Please help. I have created a ticket, 8623841 and I have not received a response in quite some time.

• This topic was modified 2 months ago by onelongchip.

Dear WordPress.com & WooCommerce Support Team,

I hope this email finds you well.

I am writing to bring to your attention an issue I’ve encountered while attempting to generate shipping labels using the WooCommerce Shipping & Tax plugin for USPS labels on my website,?https://elizabethobeauty.com/. I am encountering error messages which are hindering my ability to complete transactions successfully.

When attempting to generate a label, I encountered the following error message: “Payment failed – The transaction was declined. Please contact support quoting error RBLKLU.” In an attempt to resolve this issue, I removed the payment card associated with my account and added it again. However, upon attempting to re-add the card, I encountered another error: “Error preparing new payment method configuration. Please contact support quoting error HYMNCA.”

These errors are preventing me from generating shipping labels efficiently, and I am concerned about the impact on my business operations.

Given the urgency of this matter, I kindly request your assistance in resolving these errors as soon as possible. If there are any steps I need to take on my end or if further information is required from my side, please do not hesitate to let me know.

For your reference, my WordPress.com account email is?[email protected]. I would appreciate any guidance or support you can provide to help resolve this issue promptly.

Thank you for your attention to this matter. I look forward to your prompt response and assistance.

Warm regards,

Bilal ahmed

Hi, I use WooCommerce shipping for shipping label generation. Suddenly I ran into a problem that whenever I am trying to generate the label and pay for it this message shows up:
“Payment failed – The transaction was declined. Please contact support quoting error RBLKLU.”

I have checked that my site is properly connected with wordpress.com and card is properly added in my account. Could you please help me with the troubleshooting?

Here is the screenshot of the error.

• This topic was modified 2 months, 4 weeks ago by subhajitwisdm.

Hi, tax seems not to be applied after latest woocommerce.com update. What could be possible go wrong?

Hello

I’m creating a store and we want the prices to be shown including VAT, since most customers have to pay it.

However, there are some territories that are exempt from paying VAT, so we set up the tax calculation based on the customer’s address.

And this is where the problem arises.

Now taxes are not applied by default. When you enter the store, all prices are without VAT. VAT is only applied if the customer logs in and adds an address.

The behavior we need is precisely the opposite:

1. Show all store prices with VAT
2. If the user logs in and chooses a VAT-exempt address, the taxes disappear.

Is there a way to get this behavior?

In addition to WooCommerce, we have the EU/UK VAT Compliance Assistant for WooCommerce plugin installed, in case it helps.

Thanks.

I am in test mode but when I create a test buy and goto Woocommerce > Orders and click on the order it does not show my the area for create shipping label and Track Package.

I am unsure why I do not see this option as I have set it up properly, have it enabled and even entered my credit card.

Any help would be greatly appreciated.

Hi people,

I m in desperate need for help.

I get the error “postcode / ZIP is not formatted correctly.” My store is configured to sell only to the united states so the issue is with US postcodes.

When I deactivated the woocommerce tax plugin, I don’t have an issue anymore. However, I want to have this plugin live so it can auto-calculate the taxes for me.

P.s. I have not put my website in the details here because now it works, due to the tax plugin being off.

Here is my sys configuration below:

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.0.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.0
Log Directory Writable: ?
WP Version: 6.5.5
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 3000
PHP Max Input Vars: 6000
cURL Version: 8.7.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 3142
cartflows_flow: 1
cartflows_step: 3
consultant: 1
custom_css: 5
elementor_font: 1
elementor_icons: 2
elementor_library: 106
envato_tk_import: 3
jet-engine: 1
jet-woo-builder: 16
mailpoet_page: 1
mastermega_content: 1
mc4wp-form: 1
nav_menu_item: 128
oembed_cache: 61
page: 70
penci_builder: 5
penci-block: 1
pluginops_forms: 3
post: 252
product: 25
product_variation: 15
residency: 1
revision: 1169
rivax-template: 17
shop_order: 3
shop_order_refund: 1
tt_font_control: 1
visa: 1
wp_global_styles: 1
wpcf7_contact_form: 1
wpcode: 2
wpdiscuz_form: 1
wpforms: 3
wptb-tables: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (37) ###

Redux Framework: by Team Redux – 4.4.17
Antispam Bee: by pluginkollektiv – 2.11.6
Elementor Blocks for Gutenberg: by Elementor.com – 1.1.4
Buttonizer - Smart Floating Action Button: by Buttonizer – 3.4.4
Classic Widgets: by WordPress Contributors – 0.3
Cloudflare: by Cloudflare
Inc. – 4.12.7

CMB2: by CMB2 team – 2.11.0
Columns Addons: by Dannci – 1.1
Ele Custom Skin: by Dudaster.com – 3.1.9
Elementor Pro: by Elementor.com – 3.22.1
Elementor: by Elementor.com – 3.22.3
Envato Elements: by Envato – 2.0.13
Facebook for WooCommerce: by Facebook – 3.2.5
Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.30
Google Listings and Ads: by WooCommerce – 2.7.6
Header and Footer Scripts: by Digital Liberation – 2.2.1
JetWooBuilder For Elementor: by Crocoblock – 2.1.12
Mailchimp for WooCommerce: by Mailchimp – 4.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.13
MailPoet: by MailPoet – 4.55.0
One Click Demo Import: by OCDI – 3.2.1
OoohBoi Steroids for Elementor: by OoohBoi – 2.1.6
Raveen Addon: by Rivax Studio – 1.2
Redirection: by John Godley – 5.4.2
ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 5.6.2
Temporary Login Without Password: by StoreApps – 1.8.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.24.4

WooCommerce.com Update Manager: by Automattic – 1.0.3
WooPayments: by Automattic – 7.8.1
WooCommerce PayPal Payments: by WooCommerce – 2.8.1
WooCommerce Shipping & Tax: by WooCommerce – 2.6.1
WooCommerce: by Automattic – 9.0.2
Wordfence Security: by Wordfence – 7.11.6
Yoast SEO: by Team Yoast – 23.0
WP File Manager: by mndpsingh287 – 7.2.9
WP Rocket: by WP Media – 3.16.2.1
Easy Forms for Mailchimp: by Code Parrots – 6.9.0

### Inactive Plugins (20) ###

Ajax Search Lite: by Ernest Marcinko – 4.12
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
Atomic Blocks - Gutenberg Blocks Collection: by atomicblocks – 2.9.0
CartFlows: by CartFlows Inc – 2.0.8
Contact Form 7: by Takayuki Miyoshi – 5.9.6
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
Editor Plus: by Munir Kamal – 2.10.0
Envato Market: by Envato – 2.0.11
Essential Addons for Elementor: by WPDeveloper – 5.9.25
Genesis Blocks: by StudioPress – 3.1.3
Hello Dolly: by Matt Mullenweg – 1.7.2
Kit: by Kit.co – 1.1.1
MailOptin - Lite: by MailOptin Popup Builder Team – 1.2.70.0
Master Addons for Elementor: by Jewel Theme – 2.0.6.3
ProfilePress: by ProfilePress Membership Team – 4.15.10
Stackable - Gutenberg Blocks: by Gambit Technologies
Inc – 3.13.2

TGM Plugin Activation: by griffinjt
garyj
jrf – 2.5.0-dev

Ultimate Author Box Lite: by AccessPress Themes – 1.1.4
Widget Options: by Widget Options Team – 4.0.6.1
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.0

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php
maintenance.php: maintenance.php

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.2.1
SSO: by Garth Mortensen
Mike Hansen – 0.4


### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 1 MB

### WC Pages ###

Shop base: #11402 - /shop/
Cart: #38 - /cart/
Checkout: #39 - /checkout/
My account: #41260 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Raveen
Version: 1.7
Author URL: https://themeforest.net/user/rivaxstudio/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php
raveen/woocommerce/emails/customer-completed-order.php
raveen/woocommerce/global/wrapper-end.php
raveen/woocommerce/global/wrapper-start.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/dashboard.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-login.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/orders.php
/home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/content-product_cat.php


### WooPayments ###

Version: 7.8.1
Connected to WPCOM: Yes
WPCOM Blog ID: 171453664
Account ID: acct_1PMpddC0iSjya8nl
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Disabled
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Enabled
Documents: Enabled
Logging: Disabled

### MailPoet ###

Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: WordPress
Cron ping URL: https://www.remotetribe.life?mailpoet_router&endpoint=cron_daemon&action=ping

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
pattern-toolkit-full-composability
product-pre-publish-modal
settings
async-product-editor-category-field
launch-your-store
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-07-11 09:17:54 +00:00
Options: ?
Notes: 87
Onboarding: completed

### Action Scheduler ###

Canceled: 5
Oldest: 2024-06-22 14:33:39 +0000
Newest: 2024-07-08 19:19:50 +0000

Complete: 726
Oldest: 2024-06-09 20:52:04 +0000
Newest: 2024-07-10 17:12:53 +0000

Failed: 78
Oldest: 2022-10-26 01:43:03 +0000
Newest: 2024-06-01 08:00:16 +0000

Pending: 4
Oldest: 2024-07-11 03:00:00 +0000
Newest: 2024-07-11 16:23:25 +0000


### Status report information ###

Generated at: 2024-07-10 18:03:35 +00:00

hi…it keeps having an issue where Covina taxes are being taxed at West Covina rates and vice versa. could you please fix so that correct rates are charged for West Covina (9.5%) and Covina (10.25%)?

Thank you

It’s a very common need to print a return label. Is there a plan to add this feature?

Hi, Stripe is showing $0 collected tax even though I have Orders that show tax collected.

Please advise.

I am using the WooCommerce Shipping plugin to generate the USPS shipping labels. After updating the plugin to version 2.5.7 the products are automatically grouping in the shipping label randomly. For example, if I ordered 60 quantity of product A, the product is grouping into 5 packages of 12 products. But the issue is that the box in which I am shipping this they can hold 10 quantity only. Any idea how to fix that and how to control that grouping of products?

Hello we are located in Florida but currently Woocommerce is charging our customers from Colorado sales tax. I have tried removing all the rows under Standard Rates, but tax still gets calculated for Colorado. I have also created a new row under Standard Rates that is for all CO with a tax rate of 0% manually. When TaxJar responds back with the 9% tax rate it then overwrites the 0% that I manually setup and then charges the customer Sales Tax. What can I do to ensure that the only state we are charging sales tax is Florida? Thank you

Hi,

For the past 2 days I’ve run into this error when I am trying to purchase a shipping label through Woocommerce.

Quick Breakdown:
1. Customer places an order on my website.
2. I get the order, go to the order’s page in “Woocommerce>Orders”
3. I click the button that says “Create Shipping Label”
4. Origin Address is good, Destination address is good, Packaging is good.
5. When I click “Use these packages” and it moves to the 4th step “Shipping Rates” an error pops up that says “Unexpected Server Error.”

There’s a button that says “Retry” next to the error, but if I click it, nothing happens. If I click it a bunch of times, it just keeps loading the error over and over again.

I’ve disabled Jetpack, uninstalled jetpack, reinstalled jetpack, reenabled jetpack and still the error persists.

I’ve gone into troubleshooting with my site, disabling every plugin, going to a default theme, then enabling the woocommerce plugin + woocommerce services + jetpack and tried to complete the purchase and print a shipping label and still the error pops up.

Just a few days ago everything was working fine. I have no idea what caused this issue. All of my plugins are up to date and everything is working properly.

Customers are still able to place orders, but I can’t print out USPS labels to ship their packages so this is very frustrating.

Please help!

Hi my champion freinds

I have added AU tax to Tax in woo. I have ticked both compound and shipping checkboxes.

Tax is not being added to shipping, i have disabled every plugin, and also there is absolutely no errors on debug.log.

I am using Reach Ship app for auto populate shipping c/o australia post australia.

Is there something im missing?

Is it a reach ship app problem?

THanks

Steve

Hello,

I am having big issues with printing out a shipping label for an international shipment on my site. Upon prepping my order and clicking “Buy Shipping Label” I am presented with the following error message: “Customs info error: missing required field for non-document shipment: customs_items.hs_tariff_number”

Even after including an HS Tariff number in my order description, I receive this error.

I have now clicked on the “Buy Shipping Label” button 5 times, and upon checking my credit card statement, I have also been charged 5 times for this shipment.

I would like to firstly get some assistance with printing out this label for my customer, and secondly know how I can be refunded for the times this error has incurred a charge to my credit card

Hello,

I just processed my first order in my store, but no taxes were calculated in the payment breakdown. It included item price, shipping and payment processing percentage. The item is set to ‘taxable’ and my nexus is set up and supposedly auto calculated. I have the items listed exclusive of tax. Can you please help me fix this, so that tax is always charged?

Thanks

Hi, long time user of the plugin and never had this situation. Is it possible to reprint a purchased shipping label? If so how can we find that? Thanks!

Hi, we use this plugin for purchasing shipping. If it’s possible, where do we see our payments we have made for postage? I’ve looked in our wordpress account, I’ve looked in jetpack, Ive looked in woocommerce account.

——- Found it in wordpress account, just a little unintuitive getting there.

• This topic was modified 4 months, 3 weeks ago by treysuttle.

I’m attempting to use the WooCommerce shipping label window. My products are sent in a small envelope that only require a standard .68 cent stamp yet the option does not populate in WooCommerce. Whether I select (custom) envelope or USPS first class (which should be .68) I’m only given the options in this screenshot.

Why is there no .68 cent option? Is it possible to print the my order addresses without postage so I can just stick on my own stamps?

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2024/05/31 18:20:06 [error] 8788#8788: *285 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught InvalidArgumentException: PayPal order ID not found in meta. in /www/guarddog_945/public/wp-content/plugins/woocommerce-paypal-payments/api/order-functions.php:38

Stack trace:

#0 /www/guarddog_945/public/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-tracking/src/Integration/WcShippingTaxIntegration.php(104): WooCommerce\PayPalCommerce\Api\ppcp_get_paypal_order('')

#1 /www/guarddog_945/public/wp-includes/class-wp-hook.php(324): WooCommerce\PayPalCommerce\OrderTracking\Integration\WcShippingTaxIntegration->WooCommerce\PayPalCommerce\OrderTracking\Integration\{closure}(Object(WP_REST_Response), Object(WP_REST_Server), Object(WP_REST_Request))

#2 /www/guarddog_945/public/wp-includes/plugin.php(205): WP_Hook->apply_filters(Object(WP_REST_Response), Array)

#3 /www/guarddog_945/public/wp-includes/rest-api/class-wp-rest-server.php(462): apply_filters('rest_post_dispa...', Object(WP_REST_Response), Object(WP_REST_Server), Object(WP_REST_Request))" while reading response header from upstream, client: 2603:6080:fa00:8bf5:10a7:9772:49a9:c3b, server: staging-guarddog.kinsta.cloud, request: "GET /wp-json/wc/v1/connect/label/27596/9455344 HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.1-fpm-guarddog.sock:", host: "staging-guarddog.kinsta.cloud:19955", referrer: "https://staging-guarddog.kinsta.cloud/wp-admin/post.php?post=27596&action=edit"

I don’t know why it is giving these errors when my client goes to print shipping labels. I went to the troubleshooting page and it doesn’t mention a fix for this issue. I also copied the error from the kinsta error log as well.