Hi! I have the same problem as here https://www.ads-software.com/support/topic/unable-to-remove-powered-by-mobilemonkey/

Help please. Here as an chat which has “powered by MobileMonkey” but we don’t use the plugin.
https://www.facebook.com/agencjadevispace

The widget in the bottom right corner on the frontend seems to have 5 instances, sometimes when it’s opened it needs to be minimised up to 5 times. When I inspect element in the Chrome console, it shows that there are 5 of them on top of each other but it looks like one.

Hello, we are having a problem displaying chat on my client’s site. The plugin is version 4.9, WP version is 6.0.1, I also disabled the cache plugin. The chat plugin is connected to the Facebook page and it looks like everything is configured correctly. Unfortunately, the chat window does not appear on the page and the console displays an error:

Access to XMLHttpRequest at ‘https://www.facebook.com/plugins/customer_chat/SDK/?app_id=2015199145383303&channel=https%3A%2F%2Fstaticxx.facebook.com%2Fx%2Fconnect%2Fxd_arbiter%2F%3Fversion%3D46%23cb%3Df2862c0e918ffd8%26domain%3Dlevel27.pl%26is_canvas%3Dfalse%26origin%3Dhttps%253A%252F%252Flevel27.pl%252Ff29bb8dbeb9d14%26relation%3Dparent.parent&current_url=https%3A%2F%2Flevel27.pl%2F&event_name=chat_plugin_sdk_facade_create&greeting_dialog_delay=1&greeting_dialog_display=show&is_loaded_by_facade=true&loading_time=0&locale=en_US&log_id=ff352ec8-96ac-493b-a961-3f78bedd3d73&logged_in_greeting=Hi!%20We%27re%20here%20to%20answer%20any%20questions%20you%20may%20have&logged_out_greeting=Hi!%20We%27re%20here%20to%20answer%20any%20questions%20you%20may%20have&page_id=1452590385035933&ref=c9072b92ac7981fe04e4c95fe2a95ad9f31db8e32816034b06_REFERRERURL%3DaHR0cHM6Ly9sZXZlbDI3LnBsLw%3D%3D&request_time=1697629385388&sdk=joey&should_use_new_domain=false&suppress_http_code=1&theme_color=%23ca8c61’ from origin ‘https://level27.pl’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

Please help me solve the problem
Greetings

I received the following erorr message from WordPress right after the plugin connected with facebook page. Does anything need to be fixed?

Error Details
=============
An error of type E_ERROR was caused in line 842 of the file /home/n8770d5/public_html/wen/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php. Error message: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, bool given in /home/n8770d5/public_html/wen/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php:842
Stack trace:
#0 /home/n8770d5/public_html/wen/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php(842): count(false, 0)
#1 /home/n8770d5/public_html/wen/wp-content/plugins/wp-chatbot/admin/settings_page.php(72): MobileMonkeyApi->setWidgets(false, ‘106023779106999’, false)
#2 /home/n8770d5/public_html/wen/wp-content/plugins/wp-chatbot/admin/class-htcc-admin.php(205): require_once(‘/home/n8770d5/p…’)
#3 /home/n8770d5/public_html/wen/wp-includes/class-wp-hook.php(308): HTCC_Admin->settings_page(”)
#4 /home/n8770d5/public_html/wen/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array)
#5 /home/n8770d5/public_html/wen/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#6 /home/n8770d5/public_html/wen/wp-admin/admin.php(259): do_action(‘toplevel_page_w…’)
#7 {main}
?thrown

Chat duplicates, needs to be minimized twice to hide

Please see the video here:

Hello,

I would like to remove “Powered by MobileMonkey”. I disconnected & deleted the plugin but it’s still showing “Powered by MobileMonkey”. Could you please tell me why it’s not removed??

Page ID: 1050918021688660

I would like to remove the “Powered by MobileMonkey” from Facebook Messenger please.

user ID: 677506116323584
Facebook Page Id: 1818742681724724

I’ve read a number of threads who’ve had the same problem…

https://www.ads-software.com/support/topic/unable-to-remove-powered-by-mobilemonkey/

Hi

Instead of having a chat icon that is always visible, I would the chatbot hidden behind the words “chat with me” in the body of the page, so that it only open the chat if someone clicks on the words.

Is this possible?

Thank you

Hello,
is it possible to translate the Content from the Add on “Form builder”? If i add different languages and the user can choose one, only the main content would be translate.

Or do you have another solution? My menu (and the content behind) shall be in the same language as the chosen one.

Hello,
In the past few days, I noticed that changed and saved content no longer updates in real time. I deleted the cache and also tried different browsers.

Further, in the greeting is written “undefined” and then the text – i don’t know why. In the backend there is everything fine.

Dear,

The pluggin works well on my website but there is an issue with the icon. It is showing the right one when we are logged in wp-admin but when we are not logged in, it shows a robot icon which is not the right one.

How to solve this issue please?

Hi, I am working on a site for a client of mine and after testing this plugin ‘ widget we decided not to use it.

I have disabled the plug-in, removed from Facebook permissions and removed or deactivated the thing from within mobilemonkey itself but IT IS STILL THERE!!!

I read some more threads and followed advice to reconnect it and then disconnect again but every time I try to create a new bot or refresh the token I get an extremely annoying “for some reason you need to log back in” EVERY. SINGLE. TIME!!!

It should not be this difficult to remove this, and in fact I can’t see an obvious menu to remove my account details from MM at all.

Please. Help.

Dear all

When I downloaded the plugin and installed it, I had to link my Facebook Page
It redirected me to Facebook where I had to sign in, choose the page and confirm
Once it confirmed on Facebook I got redirected to the wordpress dashboard at the plugin WP-Chatbot.
But the only message I can see is “Connect to your Facebook page
This is the page that will receive messages from your website visitors.” and nothing else.
Everything else is blank

What can I do to change it?

Thanks!

• This topic was modified 3 years, 3 months ago by Jeugdhuis Tongeluk.

I previously linked MobileMonkey via this plugin on my wordpress, however I uninstalled without removing connection.

The Powered by MobileMonkey has stucked on my FB Page messenger for a very long time.

FB Page ID: 114270350436544

What I did:
1. I connected to my Facebook page via plugin, disconnect. Cannot resolve.
2. I connected to my Facebook page via app.mobilemonkey, refresh connection and disconnect. Still cannot resolve.

I also tried the method stated here:
https://www.ads-software.com/support/topic/cant-remove-this-plugin-3/

I connected it on app.mobilemonkey, connected plugin to FB page, then click disconnect from app.mobilemonkey, but the Powered by MobileMonkey is still there!

Please help.

Hello,

I’m seeing a notice on my plugin page “Undefined index: email in /var/www/wp-content/plugins/wp-chatbot/admin/class-htcc-admin.php on line 156”

When I deactivate the plugin the error goes away. I’ve also tried deleting and reinstalling the plugin but still get the message.

The plugin seems to work ok. I’m considering using the Facebook chat plugin. The worked ok for me before.

Hi!
I’ve logged into my Facebook page with WP-Chatbot. My FB page is listed below the Connect to your Facebook page message but when I press Select I get the following on a plain white page “Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.”
Any help is greatly appreciated.

Hi!
Is it possible to use this plugin to add to wordpress the chatbot my client’ve already had on his fanpage on facebook?

We tried to conect it and we received an error and it asked us to create the chat again but it’s already working on Facebook.

Can you help us?

Thanks!

Well… I have a few issues but the first one is, when I go to the plugins page in the backend of my wordpress site, after uploading WP Chat, it now pops up the Get it on Google Play and Download on the App Store buttons ONLY. I cannot access my plugins. Full grey screen with no way to close it. My chatbot isnt showing on my site so I went to disable some other plugins to try and fix it but I cant

Is any chance that when a user answer the facebook page welcome questions from the plugin then after a period these questions appears again?

Hello i have a problem with this plugin..when i press select to my facebook page the plugin appear a weird error : Error: Validation failed: Redeemed object has already been taken can anyone tell me how to fix it?My Chat bot working correctly with the questions that i provided but now i cant change them

Hello guys
Is it possible to limit the bot to new users only?
It is working with users that already have a chat opened in the past

Hello mate

How can I remove Powered by MobileMonkey?

Is there any linkback needed from chat window used in my website?

Hi,
I have one Facebook profile which I use to manage multiple business pages. How do I set this up to connect to each individual business messenger services?

Hello,

I have installed and set up the plugin and for the most part it is great.

However, upon a focus group test of the site sending a message in the chat bot didn’t go through to Facebook. Since then we’ve tested the bot using all different devices to try and rule out the issue but it seems very random.

I have a suspision it’s linked to the plugin not asking whether to ‘Continue as a Guest or Log into Facebook.’ It prompts this question on devices (mostly desktops) that work, but when it doesn’t ask the question, it doesn’t go through to Facebook.

The devices it does not work on that we know of are:
Samsung Galaxy S10, Samsung Galaxy S9, Google Pixel 3

It’s worth noting, we’ve tried all these phones in both Chrome browser and their built in browser (Samsung Internet for example).

What’s going on and how do we fix it?

Hi
How to disable “lead qualifier” question?
I have deleted it multiple times but it just appears every time.
please help

If you check this page for example: https://sllfx.co.uk/contact/

Wait until the page has finished loading, and while the WP Chat is minimized down the bottom right, an invisible div or iframe is covering the entire right side.

This means you can’t click on the last two menu items in the header “about” or “contact” because this invisible box is over the top of them and prevents them from being clicked.

This of course is a very bad user experience.

If you open and then re-minimize the chat, you can then click on them, so I’m not sure why it blocks them when the page loads.

Any ideas? I’m going to have to turn this plugin off if we can’t resolve the issue.

Thanks in advance.

Hi, both the facebook and default chatbot are displaying in the middle of the page rather than in the bottom left or right corner.

Ecco l’errore del plugin che ho trovato nella Bacheca di Word Press, dall’area amministrazione, quindi ho contattato lo stesso staff di WordPress che mi ha fornito i dettagli dell’errore confermandolo: [09-ago-2020 12:00:06 UTC] Errore irreversibile PHP: errore non rilevato: tipi di operandi non supportati in /srv/htdocs/wp-content/plugins/wp-chatbot/admin/class-htcc-admin.php:243 Traccia dello stack: # 0 /wordpress/core/5.4.2/wp-includes/class-wp-hook.php(287): HTCC_Admin-> set_tab_done (”) # 1 /wordpress/core/5.4.2/wp- include / class-wp-hook.php (311): WP_Hook-> apply_filters (”, Array) # 2 /wordpress/core/5.4.2/wp-includes/plugin.php(478): WP_Hook-> do_action ( Array) # 3 /wordpress/core/5.4.2/wp-admin/admin-ajax.php(175): do_action (‘wp_ajax_send_do …’) # 4 {main} gettato in / srv / htdocs / wp-content /plugins/wp-chatbot/admin/class-htcc-admin.php sulla linea 243 Grazie mille per la collaboraizone

How can I change the chatbot language interface?

It used to be in Spanish (website is in spanish) and the chatbot settings are set to spanish but recently, about a week or so, the chat window interface changed and its not longer in spanish even thought the configuration is the same.