When I use your plugin I am unable to edit Elementor Pages. When I turn off your Plugin I am again able to edit Elementor Pages. Not sure how to fix this.
]]>Hello Live Chat Team
I hope you and your team are happy. I and my team use your plugins on many websites but you should also make a plugin such that one does not have to go to any third party site to chat and the live chat can be done directly in WordPress. In my opinion, there is no such plugin yet as I have thought.
Like I will tell you how you can do it. For the backend, you have been given a screenshot url below.
Backend Section URL:- https://prnt.sc/RH-OezsAvy8o
And in the frontend, there will be something like a shortcode, wherever you place it, a section like this screenshot will be created and this user can chat directly with the admin user.
Frontend Section URL:- https://prnt.sc/eNGd4Qlgvksh
My email is [email protected]
]]>What user role is required to administer the LiveChat plugin after it is installed?
Can those users with Editor be enabled to use the LiveChat functionality? Is Administrator level required?
]]>In a WordPress multisite environment, the livechat settings are only available to Superadmins. I need to adjust this so that administrators can access the livechat settings. How can I do that.
]]>Looks like the latest plugin update caused conflict the Klarna payments plugin – https://photos.app.goo.gl/WqMQeniCxMicnnjK6
Hi,
Patchstack reported a vulnerability with your latest version a few days ago:
WordPress LiveChat plugin <= 4.5.15 – Cross Site Request Forgery (CSRF) vulnerability.
When will a patch be issued?
Thank you.
]]>With livechat disabled, our website takes about 5-10 seconds to load. However, with livechat enabled, it takes 1.37 minutes for the website to fully load. The website is running an Avada theme.
]]>Hello,
I have installed Live Chat and connected but there is no chat bubble. Can’t find any options indicating why.
Help please!
Thank you!
]]>The sound plays when the chat bubble loads on the page. I have turned off all sounds in the settings, but it still plays on every page load. It plays for all users regardless of user level, or logged in status, and on every page the visit.
Any help getting the sound to only play when a chat is initiated would be greatly appreciated.
Again, I have turned off all sounds in the settings.
“Play a sound when there is a new visitor:” is unchecked.
“Play a sound on new message:” is also currently unchecked.
The sound being played on every page load is the one configured for:
“Incoming message tone” in the Chat Box section of the settings.
Thanks for your help.
]]>Hi,
Our website was upgraded to WordPress 5.8 (PHP 7.3) and we noticed some odd glitches in page builder styles and form submissions. The error in Chrome was:
/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 ()
We set up staging and deactivated the LiveChat plugin and the error stopped, and the little glitches were fixed.
This is the full error that we were able to find:
POST https://domain/wp-admin/admin-ajax.php 500
(anonymous) @ widget.js?lcv=01226f78-3940-4975-8301-6dc7a19fd776:7
setTimeout (async)
refreshCart @ widget.js?lcv=01226f78-3940-4975-8301-6dc7a19fd776:7
(anonymous) @ widget.js?lcv=01226f78-3940-4975-8301-6dc7a19fd776:7I know this plugin is free but please let me know chat service is completely free?
]]>Hi
It looks like I have a problem with the LiveChat plugin and can no longer access my website admin. How do I get around this?, any suggestions.
error below, thanks
Fatal error: Uncaught LiveChat\Exceptions\InvalidTokenException: Invalid token in /homepages/41/d388511629/htdocs/wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_files/Exceptions/InvalidTokenException.class.php:33 Stack trace: #0 /homepages/41/d388511629/htdocs/wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_files/Services/TokenValidator.class.php(66): LiveChat\Exceptions\InvalidTokenException::store() #1 /homepages/41/d388511629/htdocs/wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_files/Services/ConnectTokenProvider.class.php(51): LiveChat\Services\TokenValidator->validate_store_token(‘eyJhbGciOiJSUzI…’) #2 /homepages/41/d388511629/htdocs/wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_files/LiveChatAdmin.class.php(378): LiveChat\Services\ConnectTokenProvider->get(‘eyJhbGciOiJSUzI…’, ‘store’) #3 /homepages/41/d388511629/htdocs/wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_files/LiveChatAdmin.class.php(333): LiveChat\LiveChatAdmin->check_if_lice in /homepages/41/d388511629/htdocs/wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_files/Exceptions/InvalidTokenException.class.php on line 33
]]>Can we change the chat button’s location on the website? Right now it’s currently placed on the bottom left, Is there an option to place on the bottom right?
]]>I’m curious if members can chat with one another.
What package should I use if at all possible?
Is there a way to create a Livechat link that when clicked will open the chat widget?
]]>We use the Chrome browser’s Lighthouse developer tool, and when running the mobile test, we lose points under the best practices section due to /tracking.js (cdn.livechatinc.com) logging errors to the console.
This is the specific error:
Error: Current domain is not added to the allowlist. at https://cdn.livechatinc.com/tracking.js:1:63809 at async Promise.all (index 0)
I logged into my LiveChat.com account, and went to Settings -> Security -> Trusted Domains, and made sure to select my domain as trusted. I thought the error went away, but then realized it only happens when doing the mobile test.
LiveChat support via chat messaging was not helpful. It was obvious that they didn’t have good knowledge of the error message, and I think that’s acceptable because normally only developers would know such things. So I’m coming here to try to find out what is wrong, and what I can do. Please help.
Thank you.
]]>Hi there. We received a message from you guys regarding the deprecation of API keys starting in March of 2021 and we wanted to make sure there wasn’t anything we needed to do on our end once this goes into effect? Thanks
]]>“On behalf of the LiveChat Developer Platform, we want to let you know that as of the end of February 2021, we are deprecating API keys, the authorization method you use on your LiveChat license.
All apps and integrations based on API keys need to be adjusted to Personal Access Tokens (PAT) – a method we consider safer and easier to maintain. The full description and the technical documentation is available here.
Make sure you share it with developers responsible for the update.”
can you guys add following plugins features to LiveChat – WP live chat plugin
i did a research and only this plugin has the ability to have a conversation panel to each order from woocommerece dashboard. because all of the chat plugins focus on before sale chat options but nobody focus on after sale chat which directly connect with each order and following plugin does gives ability to initiate the message from sellers side also.(and i know you guys have woocommerce integration but it doesn’t directly integrate to each order)
link – https://www.ads-software.com/plugins/admin-and-client-message-after-order-for-woocommerce/
cheers!
]]>Hello Team
Could you please delete the below image from i0.wp.com/, we have deleted the image from our media library.
https://i1.wp.com/tmrblog.com/wp-content/uploads/2018/10/Revenue-Earnings.jpg
Please do the needful.
Thanks in Advance.
]]>Related: https://www.ads-software.com/support/topic/use-chat-on-editor-role/
We are running a WordPress Multisite network, and we don’t give any users Administrator privileges on their sites. It would be handy if there was a way — say, by using a filter — to allow Editors to make changes to the plugin’s settings.
For instance, in plugin_files/LiveChatAdmin.class.php, replace:
add_menu_page(
'LiveChat',
$this->is_installed() ? 'LiveChat' : 'LiveChat <span class="awaiting-mod">!</span>',
'administrator',
'livechat',
array( $this, 'livechat_settings_page' ),
$this->module->get_plugin_url() . 'images/livechat-icon.svg'
);
add_submenu_page(
'livechat',
__( 'Settings', 'wp-live-chat-software-for-wordpress' ),
__( 'Settings', 'wp-live-chat-software-for-wordpress' ),
'administrator',
'livechat_settings',
array( $this, 'livechat_settings_page' )
);
add_submenu_page(
'livechat',
__( 'Resources', 'wp-live-chat-software-for-wordpress' ),
__( 'Resources', 'wp-live-chat-software-for-wordpress' ),
'administrator',
'livechat_resources',
array( $this, 'livechat_resources_page' )
);
…with:
add_menu_page(
'LiveChat',
$this->is_installed() ? 'LiveChat' : 'LiveChat <span class="awaiting-mod">!</span>',
apply_filters( 'lc_user_menu_level', 'administrator' ),
'livechat',
array( $this, 'livechat_settings_page' ),
$this->module->get_plugin_url() . 'images/livechat-icon.svg'
);
add_submenu_page(
'livechat',
__( 'Settings', 'wp-live-chat-software-for-wordpress' ),
__( 'Settings', 'wp-live-chat-software-for-wordpress' ),
apply_filters( 'lc_user_menu_level', 'administrator' ),
'livechat_settings',
array( $this, 'livechat_settings_page' )
);
add_submenu_page(
'livechat',
__( 'Resources', 'wp-live-chat-software-for-wordpress' ),
__( 'Resources', 'wp-live-chat-software-for-wordpress' ),
apply_filters( 'lc_user_menu_level', 'administrator' ),
'livechat_resources',
array( $this, 'livechat_resources_page' )
);
Hi,
Would you be able to develop the plugin to operate on a schedule? For example, only display on our website from 9am to 5pm Monday to Friday?
Secondly, in case the number of conversations is overloading to our agents, could the chat feature automatically disable when a specific count of open conversations is reached?
]]>This plugins conflicts with the Vendor Registration Form of the EDD Frontend Submission Plugin: https://easydigitaldownloads.com/downloads/frontend-submissions/
When you register, there is a Java script error which leads to a “PHP Error” when you submit the vendor registration. Actually, the error is coming from a Java script conflict. You can check this when you click on the empty form, the error shwos even when empty data is triggered.
You can test this when installing the EDD FES Plugin and the LiveChat Plugin for Easy Digital Downloads then create a page with this shortcode [fes_registration_form]
As per our analysis, the problem can only be resolved if you fix this inside the LiveChat Plugin.
I suggest you fix this as soon as possible.
]]>This plugin intercepts the plugin activation on any plugin, which is absolutely unacceptable. It breaks the process when activating multiple plugins with bulk actions, redirects to it’s own settings page when activating other plugins.
]]>Hi All,
Does anyone else have issues with lengthy Livechat load times on their sites?
Compared to anything else on our site LiveChat always stands out as loading super slow. Seems to effect our page speed score enough that we may start to look at other options.
Recently when running GTmetrix test I’ve seen Livechat be the slowest item. Takes anywhere between 4-12 seconds.
]]>Hi,
I have just downloaded the plugin and every version I use leaves me with a white blank screen. I see the loading circle for second before it disappears leaving me unable to connect my account. I have tried 4.15, 4.20 & Developmental Version and all give me the same error.
Kind Regards,
Ollie,
It seems this plugin is not free:
– https://www.livechat.com/pricing/
Yes, there’s a 14 day free trial, but then one has to pay, right?
]]>Hi there,
Using 4.1.2, there’s a .settings CSS class applied in livechat-general.css which conflicts with other elements from other plugins. Would you consider prefixing this e.g. .lc-settings or targeting more specifically body.livechat_page_livechat_settings .settings to avoid conflicts?
Cheers!
Dale
]]>We have installed the latest version of the plugin but the WordPress built-in feature detects a fatal error. Please see the screenshot below for error.
https://drive.google.com/file/d/1JeC-Lc9U646xgI3JecrOmDYyhSt4P2nb/view
Can you please look into the issue and fix this?
Thanks in advance.
]]>From time to time we receive the “Your Site is Experiencing a Technical Issue” email with the following error:
Error message: Uncaught LiveChat\Exceptions\HttpClientException: Server error: cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received in wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_files/Drivers/HttpClient.class.php:48
Stack trace:
#0 wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_files/Services/ApiClient.class.php(165): LiveChat\Drivers\HttpClient->request('GET', 'https://connect...', Array)
#1 wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_files/Services/ApiClient.class.php(127): LiveChat\Services\ApiClient->make_request('GET', 'license/info')
#2 wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_files/LiveChatAdmin.class.php(379): LiveChat\Services\ApiClient->license_info()
#3 wp-content/plugins/wp-live-chat-software-for-wordpress/plugin_fil
Hello,
since a couple of weeks the settings page of the plugin is blank. I didn’t have any issues until now since I set up the plugin before it happened. Now on one of my site I had to deactivate it temporarily and now I can’t connect it to the account anymore since the whole page is blank. Sources page as well.
This happens on two of my websites. On my third website that hasnt been updated it works (plugin version 3.7.2).
I already tried deactivating some of the more intrusive plugins I have installed but the situation hasn’t changed.
Thanks in advance.
]]>