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Inbox connection problem

wpfish — Thu, 31 Oct 2024 22:30:46 +0000

Replies: 1

Hello,

The plugin was working great for me for several years. For the last few months (since June or July), my list has not been able to connect to the inbox with a “SSL negotiation failed” message.

I have tried using all of the settings provided by my mail host but none of them work with WP Mailster. I tried Thunderbird as a test, and I have had no trouble retrieving the emails (using the same settings), so it seems I am having trouble with the plugin.

Any idea what could be causing this?

A possible blocklist or blacklist issue

treanormp — Fri, 30 Aug 2024 14:44:03 +0000

Replies: 2

Our ISP address at Bluehost was recently on a UCEPROTECTL3 blacklist, and I am wondering if our listserv may have done this. The reason is that people on this list like to respond with “Thanks” and that leads to many emails from the same sender. Also I do not have an unsubscribe link in the emails. We have 20 people on this list. Am I possibly the culprit, or someone else at my shared hosting provider? Can I improve my compliance with CAN-SPAM?

Send failed: “Could not instantiate mail function.”

Michael — Mon, 04 Mar 2024 14:42:22 +0000

Replies: 6

Dear Mailster support team,

I am using your plugin since a while now with quite good success.

However, since a couple of days (weeks?), I am getting these error messages:

Sending of mail 498 failed! Last error: Could not instantiate mail function. Error No: 0, Message: MstMailer::Send failed: “MstMailer::Send failed: “Could not instantiate mail function.”.”.

With a smaller mailing list (3 recipients), everything works fine.

With a larger mailing list (39 recipients), I constantly get this error and the mails will sit in the “Queued Emails” list.

I tried to use BCC or not to use BCC: no influence.

I am using POST SMTP as a plugin and have checked “WP Mail” with the Mailster mailing list setup. Could this generate the conflict?

However, when sending as an admin of the mailing list, it seems to work. But sending from within the recipients will obviously generate this error. I checked all settings but they seem correct!

What could generate the above error?

Thanks for your support!

Kind regards

Michael

WPMailster can send an alert email sends an email in the event of a problem

vinyloup — Sun, 28 Jan 2024 21:39:06 +0000

Replies: 0

Hello

A request for development, feature!

Is it possible for WPMailster to send an email when it experiences some operating incidents or malfunctions such as:

archived messages are in error
the size of the log file having exceeded its limit
the mqueue which contains undelivered messages…
WPMailster could for example use the WordPress administrator’s email address or a configurable WPMailster address.

I hope this request will be accepted.
Thank you in advance for your response.

Adding recipients who are not WP users

Herky Fishbine — Wed, 17 Jan 2024 20:16:09 +0000

Replies: 4

Hello,

Is it possible for admin to add recipients who are not WP users? How, please?

This topic was modified 10 months, 1 week ago by Herky Fishbine.

WordPress warning about problem WPMailster ?

vinyloup — Tue, 05 Dec 2023 18:27:50 +0000

Replies: 2

Hello WP Mailster support ??

For two weeks, our WordPress site has been generating a warning regarding a problem with the “WP Mailster Society” extension.

The error message (sorry for the French text) is the following “An error of type E_ERROR was caused on line 187 of the file /home/fxtbmyb/www/prod/wp-content/plugins/wp-mailster/ classes/mst_archived .php Error message: Uncaught ArgumentCountError: 4 arguments are required, 3 given in /home/fxtbmyb/www/prod/wp-content/plugins/wp-mailster/classes/mst_archived.php:187
Stack trace: 0 /home/fxtbmyb/www/prod/wp-content/plugins/wp-mailster/classes/mst_archived.php(187): sprintf(‘”

After some research, I can’t find where or why this error occurs. At the same time, we encountered problems with mail delivery.

Our versioning platform is:

WordPress version 6.4.1
PHP version 8.1.23
WP Mailster Company (version 1.8.10.2)
Active theme: OceanWP (version 3.5.1).
Website hosting used at OVH.

Do you have any idea if this error is so serious and is there any solution to fix it?
Thank you in advance for your answers ?? .

Where are the alerts for the administrator based?

vinyloup — Thu, 26 Oct 2023 20:04:06 +0000

Replies: 1

Good evening Brandtoss

I hope you’re doing well.
In the global configuration of WPMailster, a “Log file warning size limit” option should warn the WP site administrator that a certain limit has been exceeded. In what form is the alert made to the administrator that this limit has been exceeded?

Vincent.

Managing one big sendout list to many subgroups

blwh — Tue, 12 Sep 2023 10:19:38 +0000

Replies: 2

There’s one setup I haven’t managed to get working exactly like I want it to, and I’d like to know if there’s some way to do this.

I have a website that runs many mailing lists, one general and many subgroups. I want each subgroup to get the send-outs from the general list.

The solution I have thus far is that when someone signs up to any subgroup, they get put into a user group with a suitable name, which the general list sends too.

This works just fine until someone unsubscribes. Because if someone, who is only subscribed to a subgroup gets a general email and follows the unsubscribe link, they get removed from the user group but stay in the subgroup email list. What I would like is that if a user tries to unsubscribe from the general group, they instead get unsubscribed from the subgroup (if they are not subscribed to the general list). Is this possible?

Forms not working consistently

blwh — Mon, 04 Sep 2023 12:16:16 +0000

Replies: 7

When I tested the forms using Firefox, it worked fine without bugs nor delays. However, when submitting the forms using Safari, nothing happens. A small rotating wheel appears and then nothing.

When testing this also seems to be the case with Chrome, but only sometimes. I cannot reproduce this consistently.

This is the shortcode I use:

[mst_subscribe id=”1″ hideList hideName buttonTxt=”Subscribe” emailLabel=”Your email: ” thankTxt=”You are now on the mailing list. You should have received a confirmation email in your inbox.”]

I hope this is fixable, since this plugin provides almost everything we need, but without usable forms we unfortunately have to look elsewhere.

Doesn’t Install Correctly

jrinnc — Wed, 16 Aug 2023 21:08:48 +0000

Replies: 3

After installing and activating the plugin then going to Mailster in the dashboard, it gives these errors:

WordPress database error: [Unknown column ‘published’ in ‘where clause’]
SELECT count( * ) AS unpublishedLists FROM wpbt_mailster_lists WHERE published ='0'

WordPress database error: [Unknown column ‘active’ in ‘where clause’]
SELECT count( * ) AS inactiveLists FROM wpbt_mailster_lists WHERE active ='0'

WordPress database error: [Unknown column ‘cstate’ in ‘field list’]
SELECT cstate FROM wpbt_mailster_lists WHERE id =''

WordPress database error:?[Unknown column ‘l.active’ in ‘where clause’]
SELECT l.*, inbox.server_host AS mail_in_host, inbox.server_port AS mail_in_port, inbox.secure_protocol AS mail_in_use_secure, inbox.secure_authentication AS mail_in_use_sec_auth, inbox.protocol AS mail_in_protocol, inbox.connection_parameter AS mail_in_params, outbox.server_host AS mail_out_host, outbox.server_port AS mail_out_port, outbox.secure_protocol AS mail_out_use_secure, outbox.secure_authentication AS mail_out_use_sec_auth FROM wpbt_mailster_lists l LEFT JOIN wpbt_mailster_servers inbox ON (l.server_inb_id = inbox.id) LEFT JOIN wpbt_mailster_servers outbox ON (l.server_out_id = outbox.id) WHERE l.active ='1' ORDER BY l.last_check ASC

I had similar issues a couple years ago with installing Mailster and your response was that for some reason it didn’t correctly install the databases correctly and that you could not recreate the issue on your end. Well, I gave up then but now nearly 2 years later I thought I’d try again, only to receive these errors. I have installed a lot of plugins and never had an issue with database tables not being able to be created. I’d likely be a paying customer if it would just install correctly!

headerTxt and submitTxt not working

blwh — Sun, 13 Aug 2023 13:08:00 +0000

Replies: 1

I am using the latest version of free mailster. I am trying to setup a subscription form using this shortcode:

[mst_subscribe id=”1″ hideList hideName buttonTxt=”Prenumerera” emailLabel=”Din email: ” submitTxt=”Nu ?r du p? maillistan. Du ska ha f?tt ett bekr?ftelsemail till in inbox.” headerTxt=”Generella utskick”]

Everything works, except for the submitTxt and headerTxt. The header is simply missing, and the submit text is the default “Thank you for subscribing”. How do I fix this?

Error

summitwinterguard — Wed, 26 Jul 2023 05:28:34 +0000

Replies: 1

I get the following error:

Send error while sending. Email has 1 send errors (max. allowed: 5)
ERROR: Sending of mail 223 failed! Last error: SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: [D1] Message rejected due to content policy (8ec4e830-2b73-11ee-9b17-93d20420dc3f) SFH SMTP code: 550 Additional SMTP info: 5.7.0 Error No: 0, Message: MstMailer::Send failed: “MstMailer::Send failed: “SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: [D1] Message rejected due to content policy (8ec4e830-2b73-11ee-9b17-93d20420dc3f) SFH SMTP code: 550 Additional SMTP info: 5.7.0″.”.

Footer

summitwinterguard — Wed, 10 May 2023 23:54:27 +0000

Replies: 1

Is there a place to edit the automatic footer placed on forwarded emails? I do not want to remove the footer, just reword it so say something like email provided through mailster or something to that effect.

1.8.6 > 1.8.7 Puts emails in que but does not send

toolsnz — Mon, 03 Apr 2023 00:12:33 +0000

Replies: 1

upgrading from 1.8.6 to 1.8.7 emails stop being sent.

Curiously they are added to the queue, with (No Subject).. and then are added again each time the CRON runs. 9,000 emails in the queue before I noticed.

Downgrading to v1.8.6 and everything returned to normal

1.8.4 – queued emails never send

Thu, 02 Feb 2023 07:46:17 +0000

Replies: 3

About 10 days ago after the update to 1.8.4, all email sending stopped working – everything was stuck in the queue. I came here and saw others with the same issue, with the recommendation to upload the 1.8.4 development version linked in the other thread. I tried that – and it empied out all of my configuration settings for the plugin – my email sending settings, lists were wiped out, subscribers, etc. My only option was to restore a backup of the full site from a prior to the update on 1/16/23, to get things back up and running.

Fast forward a week, I thought I had removed this plugin from auto-updates so that email sending would not be interrupted, but then once again I’m notified that someone is trying to send an email and nothing is going out. Turns out it updated again back to 1.8.4 – and all sending has stopped. This time I went i and restored just the plugin files from a backup pre-dating 1/16, with version 1.8.3.

I can’t be the only one having this issue, are there any plans to address thee root problem and get an updated version rolled out? This plugin has worked great for 4 years prior to this, I’m really hoping I don’t have to look for an alternative, but I do need to be able to reliably send emails…

{Date} not correct in my timezone

Michael — Mon, 30 Jan 2023 19:35:20 +0000

Replies: 1

Dear support team,

while you are solving the current issue with version 1.8.4.0, you should as well have a look to the {Date} variable, which should reflect the correct date AND time of the WordPress time zone.

In my area (Germany), the email date/time indicated in the emails is one hour ahead of the real sending date…

Kind regards

Michael

Avoid getting flagged as spam

xtianu — Sun, 29 Jan 2023 01:39:04 +0000

Replies: 1

Hi, is there a way we can’t avoid being flagged as spam when we use WP MAILSTER?

mails stay in queue since 1.8.4

Bastian007 — Thu, 26 Jan 2023 13:41:27 +0000

Replies: 6

Hi all,
first of all, Mailster is a great plugin helping to manage mailing list easily.

Since update 1.8.4 I observe that mails stay in queue without getting delivered / sent even if the trigger cronjob is running or teh ralted website is activly called.

The following Log entries I can find for a case of toady:

2023-01-26 12:37:04 66c10ba1 INFO Mailbox OK (id 4), #New Mails: 1 2023-01-26 12:37:04 66c10ba1 INFO saveAndEnqueueMail() Saved mail for enqueuing TestMail von Alfredo Kr├╝ger new id: 148 2023-01-26 12:37:04 66c10ba1 WARN MstEvents::newMailingListEvent Did not send notification due to check procedure 2023-01-26 12:37:04 66c10ba1 INFO Enqueuing recipients, count: 13 2023-01-26 12:37:04 66c10ba1 INFO Mail removed from mailbox: Yes 2023-01-26 13:28:07 7ace73fc INFO checkAndFixDBCollations() No need to fix DB Collations, all good 2023-01-26 13:28:24 ed112e87 INFO checkAndFixDBCollations() No need to fix DB Collations, all good 2023-01-26 13:28:32 035b538d ERRO testLoggingWorked -> 18

Any advise what could happened?

Best regards, Bastian

Fehler mit lib/html2text/Html2Text.php

ichblognet — Mon, 23 Jan 2023 19:33:55 +0000

Replies: 13

Warning: require_once(lib/html2text/Html2Text.php): failed to open stream: No such file or directory in /homepages/18/d651346510/htdocs/bug-durmersheim.de/wp-content/plugins/wp-mailster/mailster/Factory.php on line 126

Fatal error: require_once(): Failed opening required ‘lib/html2text/Html2Text.php’ (include_path=’.:/usr/lib/php7.4′) in /homepages/18/d651346510/htdocs/bug-durmersheim.de/wp-content/plugins/wp-mailster/mailster/Factory.php on line 126

Unable to setup email account in mailing list

justsomeone — Fri, 09 Dec 2022 16:32:31 +0000

Replies: 3

Dear WP Mailster Team,

I’ve successfully setup the sender mail settings in the mailing list, however I am unable to setup the mail account in the mailing list.

When I click “check connection” I get the following error message:

Verbindung NICHT OK. Bitte Einstellungen prüfen!
Fehler:
Certificate failure for mail.tsv-weiler.de: Hostname mismatch: /CN=hos112.unaxus.net

Can you help me? Is this an issue from the mail server side or did I something wrong in the settings?

I can provide further details if needed, but would prefer to share these non public.

Best
Robert

Feature Request: custom text for standard emails

antonv — Tue, 22 Nov 2022 17:05:12 +0000

Replies: 2

Suggested improvement: It would be great if site administrator/developer can add to the contents of the unsubscribe email.

Instead of the one sentence “You unsubscribed from LIST with the email address [email protected]” that this message could be extended.

I edited your Plugin code (the ultimate WordPress developer’s sin) to extend the message with custom text.

Pro Plugin Support

antonv — Fri, 18 Nov 2022 18:24:20 +0000

Replies: 1

I have purchased WP Mailster Enterprise version 1.8.3.3 invoice #16421.

@brandtoss could you please direct me to the priority ticketing support system that comes with this purchase.

My account on https://wpmailster.com/ does not show any priority support system and the website https://www.brandt-oss.com does not recognize my login credentials.

Mail Headers

antonv — Fri, 18 Nov 2022 12:53:53 +0000

Replies: 1

After testing the free version I now installed the paid enterprise version

A remark on the header

List-Subscribe: [email protected]?subject=subscribe>
List-Unsubscribe: [email protected]?subject=unsubscribe>

would be more useful as

List-Subscribe: [email protected]?subject=subscribe LIST NAME>List- Unsubscribe: [email protected]?subject=unsubscribe LIST NAME>

because now we know which list the recipient wants to unsubscribe from.

My email client, if it finds the unsubscribe header, inserts a unsubscribe message as the first line and if clicked and confirmed sends an empty email to [email protected] with the subject line as defined above.

Are these List-headers really necessary? They seem to be a legacy of Mailman.
Who looks at the mail headers for List-Post and List-Help?

session_start() warning

antonv — Thu, 13 Oct 2022 12:17:55 +0000

Replies: 3

I am evaluating WP Mailster, and the following warning is logged every minute or so

[13-Oct-2022 11:02:02 UTC] PHP Warning: session_start(): Session cannot be started after headers have already been sent in /home/np/public_html/wp-content/plugins/wp-mailster/wp-mailster.php on line 1791

accumulating about 200K of these messages every 24 hours

Would

if (!session_id()) {
if(!headers_sent())  session_start();
}

resolve this?

Getting a lot of soft bounces

MBV — Mon, 03 Oct 2022 23:06:16 +0000

Replies: 3

Hi, I’m just testing out this plugin and getting a lot of soft bounces. Is this normal? How do I prevent that from happening?

Some mails are sent 6+ times in a row immediately

jpurdy647 — Tue, 06 Sep 2022 23:21:46 +0000

Replies: 3

We have seen this occasionally happen maybe 5 times now in the last year, the most recent being 2 minutes ago.

Plugin freezes up the website backend

jpurdy647 — Fri, 26 Aug 2022 02:15:02 +0000

Replies: 2

Activating the plugin with theme and all other plugins disabled (theme set to twentyfifteen) this plug causes our backend to freeze up and never load

kitterycoc.com, message for private credentials

Double opt-in confirmation emails are going out for single opt-in

Tue, 23 Aug 2022 17:35:20 +0000

Replies: 3

I have single opt-in chosen on the form settings and nowhere do I have double opt-in chosen, yet when new subscribers sign up, they are automatically sent a double opt-in form. I’m using the latest version of Mailster. This seems like a bug.

Very Long Tracking Links

Tue, 23 Aug 2022 16:38:30 +0000

Replies: 3

Mail Genius is flagging the Mailster tracking links saying that “Some content spam filters will flag and penalize you for including large HTTP URLs. It is recommended that there are no links over 120 characters.”. All of Mailster’s tracking links are over 120 characters, which does not seem necessary. For example, they all have a string of 32 zero’s (00000000000000000000000000000000) in them, which is not unique and could be removed, right? Can you fix this, please? My emails are not getting through and this is the ONLY negative mark I’ve seen in Mail Genius scoring.

Strange notification messages in List Members

vinyloup — Thu, 11 Aug 2022 20:13:36 +0000

Replies: 2

Goodnight all

I’m using WP Mailster version 1.8.1 on a WordPress 6.0.1. I have a notification when displaying the list of List Members interface.
This notification appears as many times as there are members in this list and it is displayed in this form:
Notice: Undefined offset: 0 in /home/username/www/prod/wp-content/plugins/wp-mailster/models/MailsterModelUser.php on line 84
Is it due to a PHP conf problem on the server where my WordPress site is installed? A problem with the creation/configuration of users for this site?

NB: I specify that these lists function completely correctly.

Thank you in advance for your answers.