DEAR TEAM,

I AM FACING THE PROBLEM IN WP SUPPORT PLUS THAT, IN FRONTEND OR BACKEND; ALL THE TICKETS ARE SHOWN TO UN ASSIGNED AGENTS. FOR EXAMPLE WE DIDN’T ASSIGN ANY AGENT LIKE; I DIDN’T ASSIGN JOHN TO THE TICKET NUMBER 1002 AND 1004 BUT WHEN I LOGIN FROM JOHN’S ID AND OPEN SUPPORT PLUS THE TICKET NUMBER 1002 AND 1004 IS SHOWING. I DONT KNOW WHY PLEASE HELP

how to change submit button text?

Our client has WP Support Plus Pro (version 6.1.3) with a license installed. I know this is a legacy plug-in but the client needs this version for the time being.

Is there some way to “archive” old tickets?

They have been building up for many years and they basically want to archive tickets (in any way) older than 2 years ago. Just to clear up space with all these tickets in WP Support Plus.

What is your recommendation?

It doesn’t have to be a ‘neat’ solution. Even if there is some way to export them and save them in some format for safe-keeping – and then be able to bulk delete/purge those specific exported ones to free up space in WP Support.

Many Thanks

I bought above autoresponder showing error message after installing on my website. Help needed.Thanks

Hello,

We have a problem with the access to the plugin frontend panel when the user is not logged in. When a user try to access to the default url of the plugin in the frontend, it redirects to the login screen (by adding “redirect_to” parameter in the url) and this is OK, but then this page in turn redirects again to the frontend default URL of the plugin and an infinite loop is formed. At the end the browser shows an “ERR_TOO_MANY_REDIRECTS” error.

We have checked the cookies, the permalinks, the htaccess file, the plugin options… We also checked that there was not a compatibility problem with another plugin … but nothing has solved the problem.

How can we fix this error?

Dear developer,
WP Support Plus causes an fatal error with WordPress 5.4.2.
Do you provide nearly an Update?

Thanks

Kulli75

We have some problems with the service in the last days. When we make a ticket, the ticket or the request is sent to the email server but in the system we can′t see the ticket. We need the help to show all the tickets that have been done that we don′t can see and for see all the tickets of the future. We visit your page but we see that it is offline.

We have several days without service!

We cannot create new agents or assign agents to tickets coming in.

/wp-content/plugins/wp-support-plus-responsive-ticket-system/includes/admin/downloadAttachment.php?path=../../../../../wp-config.php

we are using the support plus for our client’s site and we were planning to move/change hosts. we have moved the site to the new hosting platform, but before we can change /make our new site go live we noticed a few tickets have been created on the older platform how can we move these new tickets to the new site/staging site as we don’t want to lose the data for these tickets.
we have already created a ticket on the support page 3 days ago but haven’t heard back

• This topic was modified 4 years, 8 months ago by nmanikon.

The plugin used to work well but after a while as the admin I can’t reply any ticket if I click on reply button and I just see a spinning wheel!

please let me know what is wrong with it?

The problem only exists for mobiles and tablets. The transparent header fonts are changed for mobile/tablets. The changes are published. When the page is reloaded the changes are done,

Why?

I have raised a support ticket and sent you a follow up email.
That was two weeks ago and STILL no reply.

Is your company still supporting this plugin?

Hi, everytime we open the ticket overview page we need to load the created filter manually. Is there an option to load a specific filter by forehand? Thanks.

Hello, It’s very urgent! I can’t see the list of the support tickets. Can you please help me? Thank you, Jennifer

• This topic was modified 5 years ago by lafata.

Markup of the button is visible on every page, but it doesn’t have alt attribute on img tag. It’s good for the seo to have alt attrubute on every img tag.

Ref:
https://plugins.trac.www.ads-software.com/browser/wp-support-plus-responsive-ticket-system/trunk/includes/frontend/support_button.php#L21

• This topic was modified 5 years ago by Dharmin Shah.

Hi,
I’m looking for a way to select Woocommerce Product Category, Product, Product unique ID from New Ticket form…

Any tips?

Thx a lot. Mx.

Hello,

I want to start using your plugin for creating and editing my ticket system.
I just wanted to ask, how the pages of this plugin are working? Will all pages from this plugin be automatically created or are there a shortcodes which I can use for creating pages with your plugins content?

Cause I actually need it with shortcodes and it would be great if it works so)

Thank you for your help and support!

Best regards,
Petro Kozak

Hi,

Since I turned my website to https I cannot edit tickets or change tickets status anymore.
What is going on ?

Thank you

Cannot redeclare wpsp_print_page_inline_script() (previously declared in /home/facerobi/public_html/wp-content/plugins/wp-support-plus-responsive-ticket-system/template/tickets/create-ticket.php:189) in /home/facerobi/public_html/wp-content/plugins/wp-support-plus-responsive-ticket-system/template/tickets/create-ticket.php on line 190

• This topic was modified 5 years, 3 months ago by bmboonie.

hi,

i miss an checkbox-setting under “support plus > agents > generell settings” that agents can not create tickets.

what can i do that only supervisors or admins can create new tickets?

thanks

Hi folks. I am confused about why a new ticket being created will not email to the administrator of the Support Plus. All other emails are going out fine, and I used to get them when tickets were created, but they are no longer happening.

Brian

A week ago Everything was fine, but now i cant pick up the ticket list, Everything else working fine.
Any ideas?

Hey. How to insert a screenshots in the text area?

How to view the tickets from backend?

• This topic was modified 5 years, 8 months ago by premiumcodes.

Hello I got the following error, after installing your plugin:

Fatal error: Cannot redeclare wpsp_print_page_inline_script_filter() (previously declared in /www/wp-content/plugins/wp-support-plus-responsive-ticket-system/template/tickets/ticket_list/filter.php:150) in /www/wp-content/plugins/wp-support-plus-responsive-ticket-system/template/tickets/ticket_list/filter.php on line 156

This will be shown at the contact page I set up via your plugin.

Hope you know whats the problem.

Regards,
Qhiliqq

WP: 5.1

Hello there,

Is it any way to send users notification (not in Email only in site Ex:notification bar) if any ticket send or reply.
And how should I do it?

Thank you,
Best,
Emad

How can I view the ticket list from backend and reply to it? As you have “zero” documentation I don’t have a clue how to do that.
This is my last try before putting a negative review.

Support page doesn’t work. I have an error in console:
Uncaught ReferenceError: wpsp_data is not defined in public.js:209)
Version of WPSP 9.1.1

wpspjq( ".wpsp_date" ).datepicker({
        dateFormat : wpsp_data.date_format,     - in this string an error
        showAnim : 'slideDown',
        changeMonth: true,
        changeYear: true,
        yearRange: "-50:+50",
    });

• This topic was modified 5 years, 10 months ago by spritesua.

Hi,

In the Ticket detail view, is there a way to remove (not show) the “light blue blocks” listing the changes to Status, Categorie, Priority, Agent, etc. ?