Rating: 5 stars

This plugin is updated regularly, ensuring it stays reliable and secure. The support team is quick to respond and very helpful in resolving any issues. It’s a practical and easy-to-use tool that I highly recommend!

Rating: 5 stars

I bought this tool a couple of years ago and it is one of my best purchased. Migrating websites and especially custom field data is so simple. Today I have to change my ‘custom table data’ to normal WordPress meta fields, it was simple to do.

And yes, sometimes it doesn’t work. Then there is great support. They help me with a music catalogue from 10 years old. I am happy!

Rating: 1 star

I encountered an issue with the plugin and reached out to the support team , but only they provide me with limited support , not even with exact solution by the team. The plugin was causing conflicts with another plugin, resulting in errors on my website. I provided detailed information about the issue, including screenshots and error logs, to facilitate a swift resolution.

The lack of support , over 2 days has significantly impacted my business, as the issue has prevented.As a paying customer, all expect a certain level of support and responsiveness within 1 day, especially when encountering critical issues that affect my website’s functionality.

It’s frustrating when not receiving support as we expect from your plugin, especially when asking us to upgrade to a paid plan, I didn’t get efficient support from both free and pro.

Rating: 2 stars

I purchased the paid version of the software and was told by the customer support agent that they would send instructions telling me how to accomplish what I needed to do. They never responded to me. Later, I reached out to support again and they told me that the plugin could not do what I purchased it to do. No refund was offered. The plugin does work for certain basic tasks, but do not trust them to accurately describe its featureset or to offer a refund if it is not as described. Be sure to purchase with a credit card and get a chat transcript from every customer support agent so that you can make a chargeback if necessary.

Rating: 4 stars

Can you please add import/export array/object custom fields into json format

Rating: 5 stars

I used this plugin to batch import data into JetEngine CCT, and encountered some issues during the process. However, the customer service team was able to quickly resolve my problems and provide solutions. Overall, the user experience was great!

Rating: 5 stars

The plugin has many features, saving us a lot of time. When we first started using it, we needed a feature that wasn’t included by default. We reached out to support, and they implemented our feature request right away. It was a great experience.

Rating: 2 stars

In my opinion, the fact that the standard WooCommerce feature is available in the paid version eliminates the functionality of the plugin. (Import WooCommerce Suite)

Rating: 5 stars

Ultimate CSV Importer Pro is an excellent plugin I have used for years. It works very well and is robust and intuitive for imports and exports. I recently started using JetEngine CCTs with massive data files and have been working with their very responsive support team to resolve a few issues. Their support team standing behind their product makes their great product even better!

I would higly recommend the plugin.

Rating: 1 star

My disappointment and frustration with your plugin I purchased from your company 3 months back. I encountered several issues that rendered it unusable and more errors continuous. The plugin has failed to deliver on its promised features and functionality, and the support I received from a lady is really worst in email conversation is too late and irresponsible answers on handling my problems. Who the hell ?

The support responses were delayed in email, not scheduling call to discuss my issues and when I finally received a reply, it was unhelpful after a week and lacked a clear understanding of the issues I was facing. The support team seemed uninterested in resolving problems.

Can’t even provide support for a free plugin, then how can we trust this plugin and why you guys selling this plugin for 199$ to others, not worthy. How can we trust ? All your positive reviews are fake here I think.

I was left feeling frustrated and disappointed, having wasted valuable time and resources on a plugin that did not work as mentioned.

As a paying customer, I expect a certain level of quality and support from the products I purchase. In this case, your plugin and support team fell short of my expectations. I urge you to take immediate action but no refund yet.

You are shameful and irresponsible team. Get lost..!

Rating: 5 stars

I had a problem with the plugin, contacted the support and they’ve been very reactive and quickly fixed the problem. Great import plugin, it’s very easy to use. ??

Rating: 5 stars

awesome plugin with a lot of features that comparable plugins make you pay for

Rating: 5 stars

Fantastic Support team !! They are very patient with me and help to resolve the issue pretty quick. Thank you!

Rating: 5 stars

Great support team !!

Rating: 1 star

I purchased “WP Ultimate CSV Importer Pro” with the Custom Field Import option two years ago. Initially I had no major issues, the plugin worked well once I established the correct mapping. (Note: their documentation is bare-bones basic and there’s little guidance on correct formatting of csv data to ensure the import works correctly.)

Last year before Black Friday, I needed to bulk import over 100 new CPT entries to go with a new product. I had already established a working import mapping – but suddenly, it was no longer working! And their error logs were nowhere to be found; I had to enable WP debug to find out what was going wrong where it was clearly a Fatal PHP Error in the mapping. When I contacted their support, I provided this data asking for help. After a few days, they finally replied – and downplayed the issue stating they couldn’t replicate it on their end. Finally gave them temp access, still didn’t work. Finally agreed to an Anydesk remote session – which they were HOURS late for. In the end, it was exactly as I stated from the start: an issue with mapping. Specifically, a conflict between ACF field settings, the format of the csv input data, and their mapping. I wasted 8 days going back and forth with days in between their replies – and lost out on sales over the Black Friday Weekend because I couldn’t launch the new product without the imports. Would’ve dropped their plugin after all that – but I had already paid for it, and the other import mappings I’d set up worked without issue.

Since then, I’ve used the plugin sporadically to import hundreds of new CPT posts. No issues.

Skip ahead to last week. Updated the plugin. Then like last year, all of a sudden the import mapping which had worked fine as recent as May stopped working. Again, their error log “couldn’t be found”. WP Debug noted PHP Failure, again with mapping – this time with one of my ACF fields. Sent a detailed report of the issue, with the error log included & noting had already updated the plugin, current WP, and all the usual debug steps done on my end. Took them two days to even reply – as I expected. And just like last time, their reply downplayed the issue, told me to update the plugin (had already stated that had been done), and had the audacity to push me to pay MORE money for the Premium version!

Flat out refused to pay anything more to them, citing the major debacle last year. As they asked, I provided temp access again along with breakdown of my ACF field group, and a sample CSV file. After another day’s wait, I was looking at my site and saw that I actually had new draft posts.

Then I got their email: they stated it was an issue with one of my date fields and a conflict between how it was formatted in the csv file vs the format in the ACF field group. A setting that I hadn’t touched since I: 1) set up that ACF field group, and 2) set up the first mapping when I bought their plugin two years ago. A format that had worked for more than a dozen times over the last two years. Suddenly it was the problem?

But what SHOCKED me was their solution. They went into my ACF field group settings – and changed THAT setting. A setting in a plugin that 1) was not their plugin and 2) something I did not authorise them to change! Their “fix” actually broke how that field was displayed on the front end across my entire site. And it now no longer matched any of the date settings across my site.

As many reviewers on here noted, it was them placing the blame back on the end user instead of actually admitting something changed in their most recent update. But worse, they didn’t bother to try and fix the actual mapping in their plugin or code. Heck, they didn’t even try changing the format of the csv sample file data to match what suddenly no longer matched.

Even their email reply with the “solution” tried to gaslight me, by saying “As previously stated…” and “As we said before…” – Except it was the FIRST email reply from them since I provided them access! There were no other emails to even reference. Again, their agents trying to deflect responsibility and blame the end user when something went wrong.

I was FURIOUS – and immediately returned all that they changed back to my original settings. My email reply was not friendly, and contested their conclusion that a field which had worked without issue for two years suddenly was at fault – and that it was MY fault because the formatting was not correct. I called them out for changing something they had no authority to change, and that there were other solutions to have tried in THEIR plugin or the csv data first. And noted that now that I had an idea of what is this year’s problem, I’ll probably find a solution before they even reply to my email.

As I expected, after playing around with the formatting in the csv data, I found a working solution – still no reply from them. And when I emailed back noting that I found a solution without their help, their reply was literally just:

“Hi. Thanks for letting us know.”

I’d give this a 0 rating, if it were possible.

Seriously do NOT waste your time with this plugin. It’s not worth paying even $1 for – and their “support” is a joke. There are other bulk import plugins out there with similar (or better) price points that actually provide support when something goes wrong.

Rating: 5 stars

Save me a lot of time, easy to use and they have a fast support. Just perfect! ??

Rating: 5 stars

This plugin delivers on its promises, making it an essential tool for anyone looking to extend the functionality of their WordPress site. Highly recommended!

Rating: 5 stars

the Plugin of Smackcoders are actualy the best on the marked and have ever work fine and whitout problems

Rating: 5 stars

Flawless, fast, accurate and dedicated support. A detailed solution to the problem, in my case with FTP export. The most valuable plugin I have that allows me to sleep peacefully. My site is constantly being filled with new interactive data, for years. Automatic export of the entire site, literally everything, is the most valuable thing you can get. A website can always be rebuilt, but it’s a huge problem if you don’t have a backup of your data. And entering new data is much easier with the plugin. All in all — it has no equal, in terms of function, support, everything!

Rating: 5 stars

Excellent assistance, always ready to respond. I had a problem with ACF and they created a dedicated video to explain me how to upload content correctly.

Thank you

Rating: 5 stars

Support is very helpful. I had trouble updating product inventory based on SKU alone. Support sent me a corrected version of the plugin along with a video on how to use it in my case.

Rating: 5 stars

The plugin works perfectly, even in complex cases. I’ve been importing CSV tables with more than 200 posts and it worked every time as expected. I had some minor issues and their support reacted very quickly and pointed me in the right direction. Full recommendation!

Rating: 5 stars

So far, everything worked like a charm even where other import plugins failed miserably. The free version is limited, yes. However, for most of our tasks it was absolutely sufficient. We had to import events to the VS Event List plugin. This is a custom post type, not super easy and not super complicated. I can’t comment on more complicated import scenarios. Keep in mind that importing data into WordPress is not a standard routine when it comes to custom post types created by plugins or themes. Furthermore, the built-in import/export feature of WordPress creates XML files that are a nightmare to edit. Both methods can’t be compared properly.

Rating: 5 stars

This is an excellent plugin and the customer service is fantastic. Just used the chat function on the smackcoders website for instant solution to my problem.

Rating: 5 stars

I love it. We are managing very large CSVs with complex Jet Engine Relations and it works perfect. Easy to use, no learning curve. Proactive support. I definitely recommend it. Thanks!

Rating: 1 star

Luego de instalarlo me di cuenta que no dejaba exportar los productos de mi tienda. Como no funcionaba decidi eliminarlo y entonces sucedio lo inesperado, mi sitio web se rompio por completo.

Rating: 5 stars

The support team is quick and helpful

Rating: 5 stars

These guys were so fast, so helpful, so accurate and solved my issue in less that 5 minutes. I’m importing a large number ot categories and tags from a legacy site and to do it by hand would have been a nightmare. They have been incredible.

Rating: 5 stars

We used the Ultimate CSV Importer Pro plugin and needed a customization.
They have offered us a very good service and a tight budget.
We highly recommend working with them.

Rating: 5 stars

Fab!