How would I go about expanding the width of the Message Field and Replies Field? The box only displays about 100 pixels. Is there a way for me to define an exact width?
]]>For the last three updates I have been unable to close a ticket. When I mark it close and update the ticket it just remains open.
]]>Hello,
I’ve been trying this plugin for a week and it’s great to my requirements.
So I’ve purchased the PRO version.
There has been a lot of improvements, but I’m still missing a few things, and I don’t know if they are gonna be implemented in the so-expected version 5.
I want to implement a Due Date for the ticket, to fulfill by the user, but to modify by the agent. I’ve try to do this with a User Field, but there is no DATE option in the type of User fields, and user field can’t be modified after creation. Could it be possible to include a due date field like Severity (activated or not in settings page)??
The other feature i would like to have is the posibility to assign an agent to a department, so the agent only can see and modify this department tickets. Like the lead admin in the Department, but all agents allowed to view tickets of the department.
Well, I hope I’ve explained it good enought
Thanks
I have been trying so hard to activate this plugin, but it never gets activated, please help
]]>Bonjour,
Tout d’abord bravo au developper pour ce plugin tres bien fait !
Je n’arrive pas à modifier en fran?ais sur le tableau View Open Tickets le status en fran?ais .le titre se modifie bien mais pas dans le tableau.
merci d’avance pour vos réponse
]]>Hallo
How to change the email sender name?
it show “wordpress” and want to change to something else
First of all, thanks for all your hard work!
I’m currently evaluating the free version and it seems great!
There is just one issie:
In the emails that are sent to the guest/visitor/customer, there is no link back to the ticket. So, if the guest wants to reply, they have no way of doing that.
There should br something like ‘if you want to reply to this message, please do not reply to this mail but go to http www ticket instead’
The link to the ticket is there in messages sent to the Admins.
This is particularly useful when using guests, since they have no real binding with your site and will hit the ‘reply’ button. Also, is there a way to change the ‘from’ address so that the replies sent this way will in fact show up in some mailbox?
And while I am at this subject: in the admin interface, it would also be useful to have a radio button O reply as admin O reply as submitter of ticket. This can be used it the submitter did reply by mail (copy paste for tha admin) or if the submitter replied by phone or some other means and you want to enter in that reply into the system.
Or are any of these features in the paid version?
]]>I have the plugin downloaded and activated. I also set the home page to my page called support tickets. The link is https://www.theaddealer.com/support-tickets
Nothing is showing up… can someone help please.
We are intending to use this system to track in-shop repair service work. We would like to print the ticket to physically follow the repair through the shop. Our current ticketing system takes the information and inputs it into a pdf which we print and tape to the items that needs repair. Will there be a print ticket feature in version 5?
I think I could get by with printing an email, but would need all the details from the ticket included. Can you give me a rough estimate to the version 5 release? I need to implement a solution soon and would like to use this plugin as I have been impressed with its functionality and continued development.
Whenever a ticket is submitted a backslash is added in front of every apostrophe, quote, and other backslash. Looks like it does something to the right angle bracket, too.
Thank you!
]]>Hi! Thank you for all what u do for this plugin.
I wanna ask u about one option from version 5
“Added: Option for the ticket creator to choose a specific person from the department admins while creating the ticket (admin must enable this feature, as it’s disabled by default)”
Is it will be only in 5 version or mb earlier? I rly need this option and i convinced that not only I. If it will be only in 5 ver…how long we should wait for this release? Thank you again)
]]>Dear sirs,
I have bought and installed PRO version 4.9.26 but I could not make greek translation to work. I have tried a couple of things but still nothing.
First method:
1. I’ve installed and activated IBD Support Ticket and IBD Support Ticket Pro plugin
2. I’ve created wpsc-support-tickets-el_GR.po and wpsc-support-tickets-el_GR.mo and placed inside folder wp-content\plugins\wpsc-support-tickets\languages
Second method:
1. I’ve uninstalled and activated IBD Support Ticket and IBD Support Ticket Pro plugin
2. I’ve placed wpsc-support-tickets-el_GR.po and wpsc-support-tickets-el_GR.mo
inside wpsc-support-tickets.zip file.
3. I ‘ve insert define(‘WPLANG’, ‘el_GR’); in my wordpress wp-config.php file
4. I’ve installed and activated IBD Support Ticket and IBD Support Ticket Pro plugin
Both methods are failing, please help!
Manolis
I went to the user fields page and set up four fields. Then went to the settings page and chose the page to show the ticket support. The page remains empty: https://wondervegas.com/help/membership-support/
]]>Is there a reason this doesn’t work? Or is this something that only occurs in my installation?
]]>Hi,
it’s possible to have on the next releases the options to translate the variables of the status and severity of the tickets (Open, Closed and Low, Normal, High, Urgent, Critical)???
And also the translation of the tabs (in the admin panel) Open and Closed!
Thank a lot and best regards.
Luigi
Some examples of my custom personalizations in italian language:
$output .= '</select></div>
<div style="float:left;margin-left:20px;"><h3>' . __('Severity', 'wpsc-support-tickets') . '</h3>
<select name="wpscst_severity">
<option value="Bassa"';
if ($results[0]['severity'] == 'Bassa') {
$output.= ' selected="selected" ';
} $output.='>
' . __('Bassa', 'wpsc-support-tickets') . '
</option>
<option value="Normale"';
if ($results[0]['severity'] == 'Normale') {
$output.= ' selected="selected" ';
} $output.='>
' . __('Normale', 'wpsc-support-tickets') . '
</option>
<option value="Alta"';
if ($results[0]['severity'] == 'Alta') {
$output.= ' selected="selected" ';
} $output.='>
' . __('Alta', 'wpsc-support-tickets') . '
</option>
<option value="Urgente"';
if ($results[0]['severity'] == 'Urgente') {
$output.= ' selected="selected" ';
} $output.='>
' . __('Urgente', 'wpsc-support-tickets') . '
</option>
<option value="Critica"';
if ($results[0]['severity'] == 'Critica') {
$output.= ' selected="selected" ';
} $output.='>
' . __('Critica', 'wpsc-support-tickets') . '
</option>
</select>
…or for the status:
$table_name = $wpdb->prefix . "wpscst_tickets";
$sql = "SELECT * FROM <code>{$table_name}</code> WHERE <code>resolution</code>='{$resolution}' ORDER BY <code>last_updated</code> DESC;";
$results = $wpdb->get_results($sql, ARRAY_A);
if (isset($results) && isset($results[0]['primkey'])) {
if ($resolution === 'Aperto') {
$output .= '<h3>' . __('View Open Tickets:', 'wpsc-support-tickets') . '</h3>';
} elseif ($resolution === 'Chiuso') {
$output .= '<h3>' . __('View Closed Tickets:', 'wpsc-support-tickets') . '</h3>';
}
]]>
Hi,
It would be great if you could add an option to hide the “please log in or register” links.
I am using the support tickets in guest mode where visitors simply type in their email address to see their tickets. We don’t allow visitors to create accounts on our site.
Every time I update, I have to go in and un-comment it as it does cause confusion to our customers.
Thanks
]]>Any plans for support tickets being handled by email? Thanks
]]>Hi after the install i can not seem to access to admin panel, i get the following error “You do not have sufficient permissions to access this page”
Any ideas ?
]]>Hi:
Firstly, congratulations for your plugin :).
I would like to know if pro version allows to auto assign ticket to herlpers users dependendig on the Department they belong to… I mean, when an user enters a ticket, only the herlpers users on that deparment are alerted and emailed and they are the only ones that can manage the ticket.
Thank’s and Regards.
]]>I paid for the pro version of the plugin via paypal, got my receipt, and thats that! How do I update or where is the link to the pro version?
]]>Is there a way to allow customer to open a ticket via email? For example from the app I’m suppoting I’d like to have a ‘submit ticket’ button that opens an email and attaches any crash logs that can then be submitted. Ideally I’d like for them to be able to just send the email and that would open a ticket with the info from the email in wpsc Support Tickets. Any ideas if this is possible or not?
Thanks!
-Chris
]]>I am a software engineer myself, so I say this from experience. You really should not be releasing updates every single day, or multiple times per day, or even every couple of days. It is extremely annoying having to update your plug-in every time I log-in to my WordPress. I am only saying this because I care and I want to help you. It would be nice if you would develop new features, leave them in the beta mode for a week so they can be tested, then release once a week. You can keep a nice rotation for your updates and vet your releases before they potentially break someones production environment. People are using this for business purposes, I have already been affected at least once by your unpredictable releases. Please don’t take this the wrong way, this will help you in the long run and provide more stability for your customers. Trust me. ??
You will thank me later.
]]>Hey,
I’m using the PRO version of the plugin, and it’s great.
I have made a new translation based on the .POT file, but I’ve noticed that most of the PRO features are not actually translated. So the fields for Statistics (amongst others) are in the .POT file, but they don’t show up as translated in the backend.
Could it be the PRO version doesn’t yet support translation?
]]>HI, I have the same problem of thi user that he have posted here:
Also I have buyed the PRO version but every time a guest join in the page, it need of 2 try to submit the ticket… also the 3th, 4th, 5th etc are good… it’s dont work only for the first time…. how can I fix it?
]]>Hello team and members!
I want to say that this is a GREAT plugin and its almost what i need.
I say almost becouse, from my point of view, it needs some functions:
1. the ticketing system MUST have a unique number;
2. the tiketing system MUST have an email customized easy like:
“This is a automated message from “%mywebsite” . Your ticket has the #”%number” etc.”
3. For reply, the textboard it is more helpfull if it is like the WP textboard with full functions.
I want to become your customer; I hope i wasn’t rude, and i want you to take this comment like a positive comment.
Best regards,
Robert
Hey jquinden!
I want to ask u about new add in the next version plugin.. I will be great if u can see departmens of question in ur open requests in admin panel before u open this question…Now when u open this link https://…../wp-admin/admin.php?page=wpscSupportTickets-admin u cant see the department of question.. and u should open all question to see what departmen is it? Mb will be better if it will show near the title? Thanks
]]>When ever someone submits a support ticket besides me, it doesn’t go though.
]]>I have installed this plugin in the root of a multisite environment. The idea being that the users of the different sites can go there and post support requests instead of having it installed on all separate sites.
However, when I try to post from front-end I get stuck on /wp-admin/admin-post.php
It is just a white page.
The ticket is posted, and it shows in backend for the administrator role.
It also shows on the front-end if I go back in the browser and reload.
Replying to a ticket in front end also locks up.
Debug is on, but nothing shows.
Grateful for any help you can give so I can resolve this.
]]>Ive been wanting to display the custom fields in the front end table for so long. with some guidance from the developer, and some digging around on my own, i finally got it. here’s the results (youll need to change your ‘type’ to whatever it is in your database)
function wpsctDisplayCustomFieldsToFrontenda($primkey) {
global $wpdb;
// Custom fields
$table_name44 = $wpdb->prefix . "wpscst_tickets";
$table_name33 = $wpdb->prefix . "wpstorecart_meta";
$grabrecord= "SELECT * FROM <code>{$table_name33}</code> WHERE <code>foreignkey</code>= '$primkey' AND <code>type</code>= 'wpsct_custom_72'";
$resultscf = $wpdb->get_results( $grabrecord , ARRAY_A );
return(base64_decode($resultscf[0]['value']));
}
then add this in the <TD> you want
wpsctDisplayCustomFieldsToFrontenda($result['primkey'])
voila!
]]>Prove it to yourself
Install WP 4.0
Register a new user – eMails sent
add this plugin
activate it and nothing else
Register a new user – no eMails sent
It took me 2 minutes to do this – your plugin is interfering with Registration eMails and maybe all eMails………
]]>