Good afternoon, my client is using Yith Advanced System Premium. He is using a payment gateway called PeachPayments. This option is not showing up as an option and the other option that is available is greyed out. How can I use this gateway? Also why would the other gateway be greyed out?
]]>Buenas tardes,
tengo instalado el plugin YITH Advanced Refund System for WooCommerce y estoy teniendo dos problemas:
1. Cuando realizo el reembolso de un pedido me sale un popup para escribir el motivo del reembolso, escribo el mensaje y le doy a enviar. Se envía pero el popup no se cierra automáticamente.
2. Estoy customizando todos los emails con el plugin Email Template Customizer for WooCommerce. Todos los emails de nuevo pedido, creación de cuenta etc realzian los cambios que hago pero sin embargo no se modifica en ninguno que tenga que ver con el plugin de reembolso, salen los emails por defecto de wooCommerce. Yendo a la pesta?a de wooCommerce > ajustes > correos electrónicos aparecen estos emails y un enlace para customizarlos con el plugin con el que estoy customizando todos. Están realizados pero no me coge el cambio. Siempre es el email por defecto de WooCommerce.
Gracias
]]>When the customer initiates a refund, they are asked why they are requesting a refund.
I can’t find that reason anywhere; It’s not in the refund record or in the email notification.
Where can I see it?
]]>hi, i wanted to buy the premium version but i already found a problem on the free one, i use a local environement hense being unable to put a link, i purchased yith my account customizer and when i activate the yith refund system and i go to my account refunds, i only see the shortcode [ywcars_refund_requests] written there in text, same when i use the shortcode in elementor, the refund sexion doesn’t appear as it is supposed to, it only shows the shortcode in text, as if the shortcode didn’t work at all!, when i turn off my account page customizer, the tab works as intended but when it comes to using it with the shortcode, nothing.
]]>Hi, while testing out the plugin currently, I noticed that on the mobile mode, the table’s heading text disappears.
The table heading that consists of the text ‘ID’, ‘Order’, ‘Product’, ‘Requested amount’ and ‘Status’ doesn’t appear when I am on mobile/tablet screen width.
Is this an issue with the plugin or a theme issue? I’m currently on Astra Theme (by Brainstormforce) Version: 2.5.5.
I’m also using YITH WOOCOMMERCE CUSTOMIZE MY ACCOUNT PAGE Version 2.6.4.
I tried turning off Customize my Account plugin but the same issue still shows up.
You will likely be able to replicate the issue by placing an order (select bank transfer as payment), and then subsequently once I set the order to Processing, you can request for a refund and see the issue.
]]>I am currently using your free version. I find that my refund button is disabled. Even the CSS loading is that of a button[disabled].
1) It not working in any product simple or variable.
2) I have tried disabling the plugins and changing the theme but it is not working.
3) I have tried disabling all cache but nothing worked.
Screenshot of the same can be seen here. https://ibb.co/pvJ6Ys2
Please help. Best
]]>I am using YITH ADVANCED REFUND SYSTEM FOR WOOCOMMERCE free version. But in woocommerce section in product edit page, where we set up the refund option that is not coming. As you have shared the screenshot in plugin intro page, you have written “Configure ad hoc refunds for the single product , Set specific refund rules for simple products and single product variations” with one screenshot. That refund option is not coming in my case. Because of this user is not able to apply refund any order. Refund button against each product is not there. And “Refund my entire order” is disabled. Please suggest me what should I do.
]]>Hello
I’m testing the plugin and have troubles with the endpoints.
refund-requests –> shows me the dashbord from myaccount.
an when I but the shortcode in a page Ok, this page shows me the requests but when I click on show me the request I have a 404-page.
How to do to have the endpoint as an tab in the myaccount?
I have the plugin User Registration.
Thanks
cheers
]]>your shortcode don’t work, it just show shortcode only. how to issue?
]]>Hi YITH team,
How can I change the permalink for my refund page on the customer dashboard? Default page permalink like that xyz.com/myaccount/refund-requests/
But sometimes you have to translate or change in your own language for some reason (seo, customer understanding etc.)
best!
]]>For multi-vendor websites
How can I make the requests reach the email of the product seller?
The emails only reach the administrator and that does not work if the product is from another user.
I need a Product-wise refund on the user side.
once upon time user can order multiple order that case user return only one product.
which product can return on the whole order
the plugin only Entire order returned.
How to handle the ISSUE!!.
]]>Hello,
I have an issue with the messages from the plugin. Even though the customer writes to admin, the message is displayed as being sent by admin(shop manager).
Thanks for the help.
]]>The admin and customer both are not receiving any emails regarding order cancellation and refund. All other emails in my woocommerce are working perfectly.
]]>YITH Advanced Refund System: new message – email for admin
YITH Advanced Refund System: new message – email for customer do not get send.
These email are activated in woocommerce emails
What do i do?
]]>Recently, when I issue refunds in the WooCommerce backend using the free YITH refund plugin, I noticed that in WooCommerce > Orders, the refunded price listed next to the order’s original price is wrong and a lot higher than the original purchase price, even though the correct, original price is refunded in PayPal.
Any fix? Thanks.
]]>Hi, I have version 1.0.10 of the plugin.
When I try to refund an order and press the “Send” button, nothing happens.
I’ve refreshed the permalinks but it does not solve the problem.
Screenshot:
https://ibb.co/BTX3Wnh
Thanks in advance
]]>please could you help me, there is a css code to put a marscara on that date for my country, for example my country is this date: 07/06/2019 and not this 2019/06/07
Photo: https://imgur.com/Eyff8yt
Title not showing in front of details for example order number is showing but order title not showing in mobile device there are showing only ‘two dots’ only i have a screenshot below
]]>Hi i just installed the plugin and testing the my refund request but i am unable to click could you please guide where i am wrong
Thanks
Hi there,
I would like to remove the loading screens throughout the plugin and especially when customer is on the woocommerce’s order page and requests a refund. It launches a popup with a spinning loader for customer to fill out refund details but this is too slow and does not match the behaviour of other popups in my website which have no loader screen.
I have already found one class that handles the loader icon and used css code below to hide it:
div.pp_woocommerce .pp_loaderIcon:before,
div.pp_woocommerce .pp_loaderIcon {
display: none !important;
}
but I am still left with a white shape where the loader icon used to be in and I can not find which class is controlling this.
Please could you let me know how I can remove all loader icons from the plugin?
Many thanks,
Isabel
I want to rename shop manager in email as well as chat can you help me.
]]>i want to call a function when a refund request is accepted and refund is approved, so please tell me is there any hook or filter so i can achive this
]]>Hello,
So i have installed the plugin on my website. But i am not able to see the “My refund request” page on the user dashboard!
hi, after installing the plugin, in the user’s dashboard, the “My Refund Requests” page does not exist. How do I install this plugin correctly? do I have to create a page and insert some code? , which is the correct procedure to see this section work
]]>under order page WHen i clicked on Refund entire order button it shows popup when type reason and click submit then it goes blur and loading in loop.
THanks
]]>Yith advanced refund plugin installed and active however in the dashboard the refund requets didnt appear. ? guess this is the reason submit button is not working.
i need help with this problem
]]>Hello,
In the buyer’s account My Refund Requests page, Left hand side of each row only show a colon : .
Presumably there should be row labels here instead.
Please see link for screenshot : https://www.eldercare.market/screenshots/yith_refund.png
Could you help rectify this please ?
Thanks
]]>Hi,
I downloaded the free version, installed and activeted: literally nothing happens: no refund button in order area, no voice in the latera meno of WC: any hint?
Theme: Enfold
ty
How to send mail notification to seller and change the status in vendor dashboard?
]]>