Hi,

I am no longer using Yotpo and went to remove this plugin. Now my admin site is throwing this error. How do I make it stop?

“Please install and/or activate Yotpo Reviews for WooCommerce in order for Shortcodes for Yotpo to work.”

I don’t want to use your short codes

I am unsure why or how this even happened but when this plugin was active I was getting an API issue connecting to stripe. When I deactivated the plugin it worked fine. Do you have any insight?

This was the error:

There was a problem connecting to the Stripe API endpoint.

Hopefully you can help me. I just set up your plugin on our website and it’s working perfectly on all product pages that have reviews (THANK YOU!!!).

I’m running into a little issue on products that don’t how any reviews. Normally with Yotpo If the product has no reviews on the right of the empty stars, it will say “Write a review” and then it’s a jump link to the button of the page where a user can input his or her review.

Is there any way to have the same function with your plugin?

Here is a screenshot of how it currently looks on one of my pages without any reviews.
https://www.screencast.com/t/S4D1t3ghM

With the official Yotpo reviews plugin disabled I am getting some weird behavior of the star ratings on the shop page (product archive). They don’t seem to load/display consistently. If I scroll the page back and forth the ratings will disappear from some products and only to reappear on others. I think I have it resolved by excluding the class for the yotpo stars from lazy loading – I am still testing to be sure.

However, I am not sure if this is related, but I am getting 2 identical error messages in the console: “The resource https://staticw2.yotpo.com/accountidhere/widget.css?widget_version= was preloaded using link preload but not used within a few seconds from the window’s load event. Please make sure it has an appropriate as value and it is preloaded intentionally.”

Updated Shortcodes for Yotpo to 1.2.1 and installed the now required Yotpo Reviews for WooCommerce 2.0.1.

However, when I disable Yotpo Social Reviews for Woocommerce (1.1.8) I get two Reviews tabs on a product page: “Reviews (0)” and “Reviews”. The “Reviews (0)” tab is behaving like the standard WooCommerce review system (no reviews; asking for review) while the “Reviews” tab is behaving like the Yotpo system we had in place. If I re-enable Yotpo’s review plugin then the reviews display as they should in a single “Reviews” tab.

I am assuming that Yotpo’s plugin needs to be disabled when switching to your review plugin. If so, why am I getting two reviews tabs?