Rating: 5 stars
Had a CSS bug, Doner P escalated it and they helped fix it
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The yotpo team gives a great service to customize my reviews!
fast reaction on support
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In my website it’s working fine but currently its suddenly disable in one product
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Unfortunately Yotpo doesn’t monitor support here. We’ve run into many fatal errors and it’s been difficult to work with their code.
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It was an easy install and migration, with help from Rhenant, I moved sites in a few minutes. Thanks for the great support!
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Have used Yotpo for several years. The hardest part is getting reviews from customers. But the features on Yotpo are great and we can syndecate them across other sales channels outside of our webstore. Ruzsel J was super helpful in my MANY tech support questions today.
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great service !!!
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Yotpo’s plugin is a game-changer for e-commerce site, enhancing customer trust with reviews. Their remarkable customer support swiftly resolves any issues, ensuring smooth functionality. Highly recommended for seamless integration and top-tier assistance.
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Best and fast resolve my problem. Thanks a lot!
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John G gave me nice and correct support when I needed it!
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Helped me quickly and fast with an importing task I needed to done. Really great job.
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I like it plugin. And the support of his team is also very good.
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I recently had the pleasure of working with Donald U from Yotpo’s customer service team, and I couldn’t be more satisfied with the assistance he provided. Donald went above and beyond to help me import reviews into my website seamlessly.
What stood out most during our interaction was Donald’s exceptional knowledge of the Yotpo platform. He guided me through the entire process with patience and clarity, ensuring that I fully understood each step. Donald’s expertise was evident, and he was quick to troubleshoot and resolve any issues that arose.
Moreover, Donald’s dedication to excellent customer service was apparent in his responsiveness and willingness to accommodate my specific needs. He not only addressed my immediate concerns but also provided valuable insights and recommendations to enhance the overall review integration process.
Donald U’s professionalism, knowledge, and commitment to customer satisfaction left a lasting positive impression on me. I would highly recommend him to anyone seeking assistance with Yotpo’s services or any related tasks. He is a true asset to the Yotpo team, and I am grateful for his outstanding support. Thank you, Donald!
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Quick and professional support from Ronel R
Very happy to be a customer
//Petter
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First, their support team is awesome, always respond on time and really helps you. I had few interactions with them via chat and they responded fast and with clear and straight answers and solutions.
Second, last time I needed them I had a more difficult thing to solve … I couldn’t see reviews on product page but John G. solve the issue, and now everything is good.
So many many thanks to their awesome support and thank you for creating this great plugin ??
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John B was responsive and instrumental in repairing an error caused by the plugin in my site. He kept me up-to-date and had the site error repaired, and the website back up and going in no time.
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Yotpo has been a great addition to our website. The dashboard is easy to navigate, the widget display on our website is nice and clean, and their customer service is always super attentive, helpful, and patient with giving detailed instructions, pointing me in the right directions, and/or troubleshooting. Allen M. in particular has been very helpful and personable whenever we reach out for assistance.
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Received very thorough assistance from Ronel today. We are building a new site, and we had some questions about porting over data in a way that was a bit outside the box. He discussed with the tech team and was able to provide us with a solution. All my interactions with Yotpo’s team have been great, and Ronel was no exception!
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John B was fantastic. Answered my questions quickly and took the time to explain in detail how to solve my issue. Thanks!
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had great help from Kenneth John M with an issue i had on my website where the reviews section did not show up on the site. he was quick and helpful. thanks for the support buddy.
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I had my issue swiftly corrected with the help of Kenneth John M this morning, which was such a relief! I am very pleased with how he was able to solve my issue and assuage my worries in less than 15 minutes.
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If you even get it to work and not crash your site with every update…. it’s just a basic plugin with no instructions or customisation…. Had to code all the styling css myself overriding the external, figuring it out one by one took time.
Yotpo dont care about this plugin.
Just another pointless CRM with no real desire to connect with wordpress.
Rating: 5 stars
I’ve been trying to migrate my products reviews collected on Yopto duting the last 3 years without success. At the moment my reviews on Yotpo are 484 but on my website I only see 257. After months of attempts, today I’ve partially fixed my migration reviews issue thanks to John B., a Yotpo team member. He’s the only one that so far had the patience to listen to my request and get the issue solved for one product of the many products on my website. Now I hope I can get other Yotpo team members helping me with the missing product reviews because, we know that reviews are everything! Thank you John B!
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I had an issue with YOTPO on a site I manage today and Allen M from YOTPO was very helpful regarding troubleshooting the issue. Not only was he very helpful, he was very patient and worked with me for 30-60 minutes to get the problem resolved. Thanks Allen for the fantastic support experience.
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Good so far. Still new at it, customer support is fantastic – Kenneth John M was very professional and understanding, even while working on a Sunday on Fathers Day! Nicole L has also been awesome authenticating my domain and helping with another issue. Keep it up Yotpo team!
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It is an awesome plugin that I used on our business website for years, it does everything you need from e-commerce perspective. Unless you have complex setup or requirements, the FREE plan does everything excluding only 50 emails, we are going to expand the plan!
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Makes reviews much more powerful and easier to attain. Great customer support, too! Thanks!
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This thing is a broken mess in so many areas when used on wordpress. It seems like it just hasn’t been tested much from a UX/UI perspective. This has cost me hours of time to try to get some photos on my reviews.
Issues
Rating: 5 stars
Very impressed with support!
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Really has helped our site build reviews, we received quick and efficient service from Simoun over at Yotpo.
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