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SSO Change May 1, 2024

csvacina — Wed, 31 Jan 2024 21:59:02 +0000

Replies: 0

Zendesk will make a change to improve the integrity of single sign-on (SSO) using JSON Web Tokens (JWT). Starting May 1, 2024, we all will be required to use HTTP POST requests instead of HTTP GET requests to avoid problems signing in to Zendesk.

Is the plugin going to support that change on or before May 1st?

Write an update to your plugin, it has vulnerabilities.

cryptolabs — Fri, 28 Jul 2023 12:58:41 +0000

Replies: 0

I’m very disappointed in Zendesk. I’ve gotten the run around when I’m asking them to update the plugin. It’s now been years and I’m getting this message from my Wordfence app

Plugin contains an unpatched security vulnerability.

* The Plugin “Zendesk Support for WordPress” has been removed from www.ads-software.com but is still installed on your site.

What about an update to the plugin?

Shlomi — Mon, 07 Feb 2022 19:02:33 +0000

Replies: 1

The plugin have not not been tested against the last 3 major WP versions and have not been updated for more thqn a year.
It might have security bridges and I guess it has, since Wordfence alerts and blocks any attempt to install the plugin.

Thanks ??

This topic was modified 2 years, 9 months ago by Shlomi.

Need to change Chat icon

tanusree1984 — Wed, 10 Feb 2021 11:00:56 +0000

Replies: 0

I like change the chat icon with the text but can’t do so. Please help.

jQuery blocking error on admin.js

MKay — Thu, 13 Aug 2020 09:38:27 +0000

Replies: 9

I found an issue with your plugin. Some code inside the admin.js file is using deprecated jQuery methods blocking the execution of following javascript in edit posts admin pages. I fixed my own way, but I would like to be useful giving you my solution, hope you will fix the issue in a next release.

File: /wp-content/plugins/zendesk/js/admin.js

LN 22

<<-- $('.zendesk-change-view').live('click', function() {
-->> $(document).on('click', '.zendesk-change-view', function() {

LN 75

<<-- $('.zendesk-ticket-view').live('click', function() {
-->> $(document).on('click', '.zendesk-ticket-view', function() {

LN 122

<<-- $('.zendesk-view-comments').live('click', function() {
-->> $(document).on('click', '.zendesk-view-comments', function() {

LN 220

<<-- $('.zendesk-comment-to-ticket-form').live('submit', function() {
-->> $(document).on('submit', '.zendesk-comment-to-ticket-form', function() {

Thanks for your work

Issues with Blog comments to Zendesk

edw3 — Wed, 01 Jul 2020 19:34:50 +0000

Replies: 0

Hello,
I’ve recently been asked to look into using this plugin on my companies blog, to integrate better with Zendesk for our customer service folks. After discussingand testing this out, it seems we have run into a couple of issues which may or may not be possible with this plugin.

1: As a customer service rep, I want to be able to reply to blog comments using Zendesk and have my reply posted publicly to the blog when a public reply is warranted.
It appears that this plugin works from wordpress to zendesk, but not the other way around. This would be starting the issue via Zendesk and all communications would go through Zendesk.

2: (Blog manager) has the capability to leave an “internal note”/private note on the ticket created in WordPress with notes that only the CS rep can see and not the individual who posted the original blog comment. This functionality is available in Zendesk and is called an “Internal Note”.
This is probably possible through some sort of combination of the options below the blog comment to zendesk form, although through my tests I’ve not found the correct combination. If this has the ability to be saved as default, that would be even better!

Thanks so much for looking at this and helping me work through these issues.

Widget still showing on site after uninstall plugin

viralmagic — Thu, 20 Feb 2020 12:29:56 +0000

Replies: 0

Hi, how i can make dissapear the right widget?

I unistalled the zendesk plugin but its still showing up the widget on all my website.

Thanks

Broken on WP 3.5.2 and PHP 7.4

taropaa — Fri, 10 Jan 2020 20:37:10 +0000

Replies: 0

I am getting a PHP Fatal Error when trying to use the SSO service.

PHP Fatal error: Uncaught Error: Call to undefined function login_header() in /home/[redacted]/webapps/[redacted]/wp-content/plugins/zendesk/zendesk-support.php:711\nStack trace:\n#0 /home/[redacted]/webapps/[redacted]/wp-content/plugins/zendesk/zendesk-support.php(86): Zendesk_Support->_do_remote_auth()\n#1 /home/[redacted]/webapps/[redacted]/wp-content/plugins/zendesk/zendesk-support.php(845) : runtime-created function(1): Zendesk_Support->__construct()\n#2 /home/[redacted]/webapps/[redacted]/wp-includes/class-wp-hook.php(288): __lambda_func()\n#3 /home/[redacted]/webapps/[redacted]/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters()\n#4 /home/[redacted]/webapps/[redacted]/wp-includes/plugin.php(478): WP_Hook->do_action()\n#5 /home/[redacted]/webapps/[redacted]/wp-settings.php(523): do_action()\n#6 /home/[redacted]/webapps/[redacted]/wp-config.php(113): require_once('/home/[redacted]...')\n#7 /home/[redacted]/webapps/[redacted]/wp-load.php(37): require_once('/home/[redacted]...')\n#8 /home/[redacted]/we...', referer: https://[redacted]/

I hope the application is still supported and the developer can look into this issue. I would hate to have to switch to another provider over this issue as Zendesk works amazingly otherwise.

hide Your Name field

ambasco — Wed, 23 Oct 2019 12:51:03 +0000

Replies: 0

Is there a way to hide the Your Name field?

Frontend ticket access & overview for logged-in users possible?

effektlabor — Sun, 01 Sep 2019 11:32:46 +0000

Replies: 0

Hi,

is it possible for a logged-in user to access all his tickets in the WordPress frontend?

We’re using BuddyPress/BuddyBoss Platform and ideally, there would be a solution for users to access their tickets after logging in. They should not only be able to submit a ticket but to see all their open tickets, similar to clicking on xyz.zendesk.com/hc/en-us/requests.

Is that possible with Zendesk and the WordPress plugin?

Plugin outputs warnings with PHP 7.2

breeakpoint — Mon, 15 Jul 2019 01:07:55 +0000

Replies: 2

Deprecated: Function create_function() is deprecated in … wp-content/plugins/zendesk/zendesk-support.php on line 845

Looks like create_function() has been deprecated in PHP 7.2

When is it expected that the plugin will be updated to support PHP 7.2 and higher?

This topic was modified 5 years, 4 months ago by breeakpoint.

Empty error on backend

hielkio — Wed, 12 Jun 2019 10:51:18 +0000

Replies: 1

After setting up all the needed functions, it looks like it’s working, but I’m missing things like the widget(s). When the plugin is enabled, I see an error area on top of the plugin page (https://prntscr.com/o0ulyb), which is empty, even when I inspect the element with the developer tool of my browser.

Anyone who has an idea?

Using the plugin on a Multisite + multilingual setup

hillsrion — Fri, 08 Feb 2019 16:51:30 +0000

Replies: 0

Greetings,
I would like to ask some advices about the Zendesk Guide solution.
My company and I are working on with WordPress for a project (multilingual and multisite).
We would like to use the SSO service of this plugin to connect to it.
As we have a multisite installation, each one of them has its own domain name. One per country (and using subdomains for the many languages within the country)
We’re seeking a way to setup this connection , so to use many callbacks url, binded to the current site (among the multisites) the user is visiting, to handle the user connection properly.
Do you have any strategies, solutions provided to achieve that ? Thanks in advance.
PS : I’m also reachable on this mail : [email protected]
Best regards,
Isma?l

Panel login error

Leo Baiano — Tue, 23 Oct 2018 12:57:32 +0000

Replies: 1

I can not log in through the dashboard, I am using a user with admin permission in my zendesk account and even then I always get information that I could not log in.

I am using the latest version of the plugin to 1.7.2.

2nd Button loads within iframe popup

Jason Ryan — Tue, 18 Sep 2018 01:39:52 +0000

Replies: 2

Hello –

Making some changes on one of our client sites that is using this plugin, but we just ran into an issue where the widget is loading a 2nd time within a an iframe popup element:

https://screencast.com/t/RXX1VNhBcq

Is there a way to to target it and exclude it from being initialized a second time once it has already been loaded?

Thanks in advance.

Error message with no content

snappetwebmaster — Mon, 06 Aug 2018 06:13:34 +0000

Replies: 1

The plugin Zendesk Support for WordPress is causing an error div to show without content.
It shows up underneath every header of every admin page of the WordPress dashboard.

Cannot login to Zendesk from the WordPress dashboard

blakeage — Wed, 30 May 2018 20:10:19 +0000

Replies: 5

When I attempt to login via the Zendesk Support Login widget on the admin dashboard, it says “We could not authenticate you with Zendesk, please try again!”; however, I have set the subdomain correctly, and I’m able to login to Zendesk with the same credentials. I’m on the latest WordPress (4.9.6).

Can we pull ticket status to trigger BuddyPress notifications

Tony Zeoli — Fri, 29 Dec 2017 01:32:50 +0000

Replies: 2

We’re working on a BuddyPress / Memberium / Infusionsoft integration and want to offer Zendesk to our member admins so they can submit support requests from their BuddyPress Dashboard, but we want to send status updates to BuddyPress notification system so the user gets a BuddyPress Notification when their Zendesk ticket has a change in status.

Is there anyway to parse this information being called back through the Zendesk WordPress widget so we can send it to BuddyPress notifications?

Custom Variation Parameters

digitaldarwin — Fri, 22 Dec 2017 15:26:52 +0000

Replies: 0

Can anyone point me towards the parameters for the Custom Variation settings on the Zendesk Articles Widget (screenshot). I would like to control which articles display based on Label or Section.

Also @zendesk_official, consider creating some internal knowledge of this plugin as the Zendesk Agents I’ve contacted have no awareness of this widget.

Not redirecting back to zendesk unless the user was already logged in

newsomjk — Tue, 18 Jul 2017 21:58:18 +0000

Replies: 2

We just noticed that if the user is not already logged in, when they visit a link to a support article (i.e. https://www.keepingcurrentmatters.com/creatingyourprofile/) they get sent to the default wordpress login page instead of our custom login screen. The redirect info is not included in the address bar, and when they login it just goes to the dashboard instead of sending them to the zendesk support article.

We have a multibrand setup, so the script that they’ll hit when they try to use the original zendesk link redirects them here: https://www.mykcm.com/wp-login.php?action=zendesk-remote-login, but like I said the ?action=zendesk-remote-login part gets removed. Any idea what we can do?

Zendesk Support for WordPress in Spanish

Julian Moreno — Tue, 18 Apr 2017 21:24:07 +0000

Replies: 1

Hello: Is there a way to show the support chat in Spanish?

Site renders Parse error: syntax error, unexpected T_STATIC, expecting ‘)’ in

ddelozier — Thu, 06 Apr 2017 21:22:06 +0000

Replies: 7

Hello. We updated our WordPress version to 4.7.3 the first week of March and did not notice any issues. Yesterday, our site started rendering the following error on loading the home page:

Parse error: syntax error, unexpected T_STATIC, expecting ‘)’ in “URL” on “line number“.

The entire site was down, so we deactivated the Zendesk Support plugin, which was on version 1.7.0 and the site began to render again. We disabled another plugin that we use on the site and tried to re-activate the Zendesk Support plugin in case there was a conflict with that plugin, but Zendesk Support still did not work. We have isolated the issue to the Zendesk Support plugin. We re-activated the other plugin (jetpack) and the site is rendering fine.

Has anyone else had a recent issue with the Zendesk Support plugin and WordPress 4.7.3?

New ticket modal requires page reload for > 1 use

Anonymous User 92042 — Fri, 24 Mar 2017 18:25:03 +0000

Replies: 2

This plugin is generally working for me, but I’ve run into a problem converting WP comments to tickets via the admin/comments page.

The first time I click on “Convert to Zendesk Ticket” it works fine. A ticket is created correctly. Subsequent clicks on the “Convert” link (for other comments) opens an empty modal.

Screenshot:
https://dl.dropboxusercontent.com/s/jxh0v2oq9xmridh/zendesk-modal-empty.png

I’m using WordPress 4.7.3 and Zendesk plugin 1.6.11, the latest versions of both at the time of this writing. I do not see any errors in the JavaScript console.

Thanks!

Custom fields is not working

alicephoenix2017 — Thu, 23 Mar 2017 14:29:50 +0000

Replies: 1

We’re trying to create fields in Zendesk dashboard. in WordPress admin panel we create same fields with the same ID’s as on Zendesk dashboard. They are not working and are showing the error “wp-admin/admin-post.php” and saying that file is not exist. Please advise how we could solve this issue.

How to edit fields which are placed in this file “plugins/zendesk-request-form/zendesk-request-form.php” ?
There are three fields – name, e-mail and description. In our development they are not needed, as we use custom fields.

Comments to Tickets not showing anymore

newsomjk — Tue, 07 Mar 2017 20:59:16 +0000

Replies: 3

We used to have the link in the comments administration section that allowed us to change comments into Zendesk tickets. That option is no longer showing on the comments page.

What can we do to fix this?

Customize the widget form.

Ron Killian — Thu, 02 Mar 2017 21:55:32 +0000

Replies: 1

Although this is a great system that has worked perfectly for me, there is one big issue.

The problem is the lack of being able to customize the widget form. There is little customization that can be done.

For example, I would like to be able to add some text that asks people to check my FAQ page (with a link) before submitting a support ticket. I am happy to help my customers, but so many support questions could be answered by my FAQ page. They could get their answer right away, no waiting on me to reply.

Others have mentioned this as well.

Fatal error: Cannot declare class JWT, because the name is already in use in /ho

pandabikes — Thu, 16 Feb 2017 12:51:26 +0000

Replies: 2

Hi I am using ltest wordpress
I get this error when i try to activate
Fatal error: Cannot declare class JWT, because the name is already in use in /home/pandaebi/public_html/wp-content/plugins/zendesk/classes/JWT.php on line 18

Please advise

Thanks

Colorbox style conflict with Toolset Plugins

Ahmed Hussein — Mon, 23 Jan 2017 09:03:14 +0000

Replies: 1

Hi,

This is Ahmed from Toolset Development Team.

Some of our clients recently had a compatibility issue between Zendesk and our plugin Toolset Layouts.

The cause of the issue was queuing colorbox assets everywhere in the admin page. In such cases we will basically dequeue the colobox assets in our pages to prevent the conflict, but in Zendesk case, the queueing action was hooked to admin_print_styles action, which is not the recommended WP way to enqueue admin resources, https://codex.www.ads-software.com/Plugin_API/Action_Reference/admin_print_styles.

It would be great if you can change the hook to admin_enqueue_scripts to make it easier for other plugins to dequeue the resources when needed :).

Thanks.

Zendesk appeaering but not installed

tokyomagic — Mon, 26 Dec 2016 13:09:11 +0000

Replies: 1

Hi there,

I do not have zendesk installed but for some reason the plugin is appearing in my admin section. I have disabled all plugins and it is still there. How do I remove it?

many thanks,

Paul.

Fatal Error on Signin “Undefined function login_header()”

gtosnipey — Sat, 03 Dec 2016 20:01:50 +0000

Replies: 1

Zendesk new version is returning this error upon SSO login ?? Any suggestions?

Fatal error: Call to undefined function login_header() in /home/thetytar/public_html/wp-content/plugins/zendesk/zendesk-support.php on line 669