Hey there,

Thank you for using our products. ThemeIsle has a great support team that is always ready to help you and all the members of our free community.

On this forum, we only keep in touch with the customers who use our free themes and plugins. No questions about premium features will be answered here and we have the right to remove the threads that treat this topic. For premium support, we have another dedicated contact page: https://themeisle.com/contact/

IMPORTANT! Before creating a new thread on the forum, please make sure you’ve checked our documentation site https://docs.themeisle.com/, which lists most of the common issues people can encounter during their work with our products. Each issue comes with a reliable solution that you can apply right away.

To make your experience with our forums smoother, we put together a few basic guidelines meant to ensure an easier workflow and a better time response. By following these rules, you are helping yourself and the support team equally.

That’s why we prepared you a set of guidelines on how to use our forums to submit your requests.

Expectations & Guidelines

• One thing is certain: we do care about all our customers, no matter if they’re using a free or a premium product. And we are definitely willing to help everyone as much as we can. But due to the fact that we are a small team in charge of a large user base from around the world, we can’t always handle all the requests (we receive tons, by the way). That’s why we do not monitor this forum on a daily basis because we are trying to assist the customers who paid exclusively for our extensions bundle, which allows us to keep developing, updating, and supporting the theme and the plugins. Given the fact that we have to provide advanced support to our premium customers via email daily, we won’t be available on this forum every time you’ll need us. But we are doing our very best to monitor your queries and answer as soon as possible. So please don’t get angry with us if it takes a week (sometimes more) to reply to your topic on this forum.
• Before creating a new thread with a query, search the topic in the already existing ones. Maybe the solutions we proposed for other users will work for you too. There are lots of people facing the same issue as you do.
• If there are no threads containing your issue, create a new one, but do not spam the others’ with irrelevant questions that have nothing to do with the topic.
• Make your posts as short as possible and specify your issue right in the title. This way, you ease our reading and browsing through all the tickets. Being very specific will help us understand your request better and take action faster. The more specific you are, the quicker we’ll be in taking over.
• If a post was marked as resolved, please don’t write your issue there, as we won’t come back to it. Create another one and we’ll catch up with you quickly. If you want to give us that thread as an example for your issue, feel free to paste the link in the new one.
• When you’re describing your issue, please provide us with all the necessary details, so we can analyze the problem better: your operating system, your hosting, the error messages, what theme you are running, if you updated WordPress or not, what browser you’re using etc. Screenshots help as well, so post as many as you can. Please offer us as many details as you can because this way we’ll be able to start working on your issue right away and not linger on asking you questions.
• Please don’t reply in the admin threads, such as official announcements or releases. We try to keep things organized.

Thanks for understanding and for choosing OnePirate Theme.

How come there’s no .php file in the theme editor? I have to change che size of the logo and I can’t find any home.php (or something like that) to modify it.

Hello,

I want to customize sidebar of OnePirate.
But I can’t find css of sidebar.

Where is that css?

Thank you.

• This topic was modified 8 years, 2 months ago by clara100.

Hi. We have deveoloped a new wordpress site on a subdomain on a Plesk server.
Now the site is ready, and we are moveing the files, and DB to the root domain.
After changing the database references from the subdomain to the root, all content is available but the Onepirate theme modifications (even the logo etc) are all back to default.

Can someone please help me solve this?

Thanks!

Leon

I just noticed that the menu is not working properly on my cellphone. I also tried mobiletest.me (https://mobiletest.me/iphone_5_emulator/?u=https://acerosyacabados.com) and the result is the same: the menu shows for a second and then dissapears.

I read some Zerif Lite forum threads about this issue but the only solution is adding CSS code and I’m not confident about messing with that.

I would really appreciate it if you could offer some alternate solution.

https://acerosyacabados.com

I am having issues updating the page title and meta description for my site.

The Yoast SEO plugin doesn’t seem to override the site settings in Site Identity section of the site.

https://gettclicks.com

when I view my site from my mobile device it shows a different site. check out boldscreenmedia.com. how do I get it to view the same site from desktop and mobile?

Hi,

Can you please help me with adding captcha to this theme?

I am using one pirate lite theme for my site and i want to embed google map to my site. as i am using lite version i am embeding it through script code, but i am not able to see map on my page, instead i see script code for map rendered on my page, please help me with the solution. Thank you.

i have installed onepirate theme,
it just just show nothing only one comment

If One Pirate is a child theme of Zerif lite, can I make a child theme of a child theme?

I updated my theme to One Pirate but the featured photo from my former site is showing up on Facebook posts. How can I change this in One Pirate to show my new photo?

We are getting reported issues on site sqlrelay.co.uk with the scroll on windows phones.

We’ve checked on the zerif-lite parent theme support and their guidance suggests it’s due to a non-standard scroll functionality.

https://themeisle.com/forums/topic/windows-mobile-scrolling/

Can you take a look into this?

Hello, is it possible to have the social media links in the footer as well as the header?

Thank you!

How do I lighten the layer that is over my background image?

Hey,

Great theme. I was wondering if you have received any css clash issue about Users Ultra Plugin?

https://www.ads-software.com/plugins/users-ultra/

Thanks