Can anyone advise please?
]]>Could you please advise how to make this plugin work with WooCommerce Stripe Express Checkout (Apple Pay/Google Pay)? Currently, when a customer uses Apple Pay or Google Pay, the pickup date field is ignored, even if it’s marked as mandatory.
Thanks.
]]>Troubleshooting Steps Taken:
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Let me know if you need any additional information.
Thank you in advance for your support!
Best regards,
M. Bilal
I am experiencing this issue with both WooPayments and Stripe.
]]>Thus, I tried for 4 months trying to figure out what could be wrong. They pointed the finger at Stripe, but they weren’t the problem. I kept searching high and low for what else could be wrong, as they seemed adamant that this was not on the plugin’s end.
Until I got into touch with Stripe’s engineers the other day, where they finally helped me find the issue. “Incomplete payment details.” but coincidentally, when the rare chance would happen where the site would reattempt the charge literally half a second later, it would go through, same card, same everything, different PaymentIntent.
The plugin is not sending the full card details in it’s initial call to Stripe or something, it wasn’t the case of the customer going in and correcting the details, as the successful transaction’s PaymentIntent was created 0.3s after the first one failed.
And these are not ordinary failed orders. A real failed order should come once in a blue moon for insufficient funds or the like. It shouldn’t be happening to 5/22 orders in a day, with Generic Declines and Invalid Accounts. Hell, we even tried reaching out to one of those insufficient funds people, they sent us a screenshot of their statements. BELIEVE ME. They had sufficient funds.
We are losing $200 orders every other week and $20-60 orders every day, near multiple times a day. I would love some assistance in figuring this out, preferably not hostile and possibly insightful please.
Thank you!
P.S. If it’s any insight, I notice that the ratio of failed orders from Link to other PMs is a bit higher. I don’t want to simply disable it and call it a day, as that fixes nothing. But just something else to note.
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