I’m hoping you can help answer some feature questions and give any advice?
Thank you!
]]>I believe the field Created By in the ticket is mapped on author and Created By is the actual field that I want to set when I create the ticket.
May be I am doing something wrong.
This is the API I am trying to use. https://developer.getawesomesupport.com/documentation/rest-api/create-a-ticket/
I have tried their support but they don’t.
Any help would be appreciated.
Thanks.
]]>I ran into some problems with the early testing. Tickets do not update despite the 2-way communication (paid) add-on. So I reached out to support through their own form within my client account on their site. I got a pretty bland, unhelpful first comment from a support person. I nudged him to consider what I had written since he hadn’t addressed anything I wrote. He then asked for admin access to my live site.
I know, right!?! Who does that?
I suggested another way to give testing access, but he ghosted.
After 7 days … I logged in and sent another request from the getawesomesupport.com client dashboard.
NEVER heard back from them.
Tried to reach them again through their own dashboard and directly emailing the support email address – ZERO acknowledgment. Tried again after 3 full weeks of silence and now I can’t even get access to my client account on their site.
So, I’ve paid for this and yet – awesome support – OFFERS NO ACTUAL SUPPORT. I think that’s irony folks. Oh, and fraud.
]]>We have something like city1.chairs.com, city2.chairs.com, city3.chairs.com, … city110.chairs.com as our normal multisite setup. All the users for these cities can access the main site (chairs.com) for adding info but their main landing page is their city’s site. I want those users to be able to log in to their OWN site and have the ability to submit tickets there. Those tickets would be accessed by support members (who are also members of cities) to work their tickets.
From the testing I’ve done, it looks like you can just activate the plugin at the multisite level, change users permissions and then users and support can just log into their respective city to access the plugin. I would just need to remove the pages from the menu to keep external users from seeing the plugin pages.
Does this sound doable? Have I made sense? Am I missing something basic that would not work here?
Thanks and I hope I haven’t asked something that has been answered somewhere before.
]]>Come posso risolvere questo problema?
Grazie mille per la gentile risposta
]]>wenn ich WP auf die Deutsche “SIE” Version umstelle, ist die Sprache des Plugin “awesomesupport” pl?tzlich EN anstatt DE. Wenn ich auf die “DU” Version zurückstelle ist alles wieder OK. Hab ich was verdreht? Habt Ihr einen TIP?
PluginURL: https://getawesomesupport.com/
Danke!
]]>My product picker form has suddenly disappeared for my users when they submit tickets, and that changed with last update. I’ve checked: products are turned on and set-up properly. What can I do to double-check everything’s set up properly on my side, in case update overrode some of my settings? Thanks in advance.
]]>I have a site using WooCommerce, and I’ve just installed Awesome Support 3.2.9. Note I don’t have the Awesome Support WooCommerce integration installed, as I’m not actually looking to integrate the two at this stage.
The only setting I’ve changed from default is to enable Multiple Products. When I go to the Tickets | Products I see all my blog posts showing in the list. Indeed, if I create a new post, it will also show up as a product as far as Awesome Support is concerned.
Further, if I delete the product, it does NOT delete the post, so they seem to be separate entities in the db, but obviously creating a new post creates a new product once again.
I’ve searched the forum and can’t find anyone else reporting this. Any ideas?
Cheers
Malcolm