I am using MailerSend for SMTP and creating templates for email notificaitons. I’m also using Bookly, as my business is health and wellness coaching and that enables me to have a booking form. I am not a coder, and I am feeling confused by the fact that I have three places from which email notifications can eminate: Bookly, Woocommerce, and MailerSend. Specifically, I am encountering this issue:

I have created a MailerSend template for a “Confirmation Email” and I tried adding this template ID to the Woocommerce Confirmation email field, but when I created a test order, it would not send.? However, the same MailerSend template works perfectly when I add its template ID to the?Processing email notification in Woocommerce.

I’m using Bookly because my business is primarily bookings. It appears that Woocommerce is marking all test bookings as “Processing.” That is probably why when I added the template ID to the?Processing field under WooCommerce > MailerSend, it worked: as the customer of a mock order, I received the MailerSend Confirmation email.

How do I get Woocommerce to designate my customers’ orders as complete rather than processing, though? All of my products are designated as “virtual” within Woocommerce, so they should be recognized as having complete orders once a customer goes through the process and pays — even when it’s a free consultation. After all, there is no physical product to ship.

If the issue is how Woocommerce designates virtual or zero-dollar products such as a free consultation, does anyone have advice about how to get Woocomerce to label the order Complete so the Confirmation email will work? Or is there some other way I shoudl be approaching the issue?

Note also: I was using WP SMTP and deactivated that once I installed MailerSend.

Thanks in advance for any help on this.

Alice

In the process of making changes for the new “Google Consent Mode” we became aware of a cookie unrelated to either Google or the CookieYes banner, identified as “m.stripe.com“, with no description and no category. It’s on the Appointments page, but Stripe is not being used with the plugins currently installed. It is a security cookie belonging to Stripe but they are surprisingly uncooperative. There is no description or category, which appears to make it a bad actor in the world of cookie policies.

Can you tell me if this would be coming from the Bookly tables in the database and, if so, where would I find it? I have tried a search but could be missing it. If at all possible I would like to delete it.

Thank you

I don’t need a booking plugin that reads data from Ultimate Member User Forms and then creates, in the case of Bookly, staff members. Although that would be nice to streamline. I am ok at this moment to create staff members in Bookly independently. So second question, has anyone got any experience with a booking plugin that happily coexists with Ultimate Member on their site?

What is the use case for this? I found some explanation in the documentation about it, but I still am not sure what would be the use case for this option:
Method to include Bookly JavaScript and CSS files on the page:
All pages: Bookly JavaScript and CSS files will load on every frontend page of your website, regardless of whether there is a Bookly form or not.
Pages with Bookly form: Bookly JavaScript and CSS files will only load on pages where the Bookly form is present.

In which case should we use the “All Pages” option and in which the “Pages with Bookly form” option? As I understand, if I put a Bookly form on all pages and select “Pages with Bookly form,” it will load its JS and CSS files on all pages anyway.

In which cases should I use the “All Pages” option?”

Thanks in advance for your answer.

Best regards,
Dan

is it possible in an easy way to show all appointments from Bookly to the public?

One possible solution would be, to have an abonnent role that can view all appointments only. With the role “Manage Bookly Appointments” it is possible to edit or even delete the appointments. So is there a way to change the role of “Manage Bookly Appointments” in a way, that appointments can’t be edited?

Or does anyone have another idea how to make the calendar with all appointments available to the public? It should be possible to view all existing appointments (without the possibility to edit or change them).

Thanks in advance and best regards!

Somehow our schedule has gotten mixed up and we don’t know how to solve the problem ourselves.

Case 01:
If we enter an appointment manually, customers can still book an appointment via the website. It is irrelevant whether it is the same provider or not. As a result, the same employee often has two appointments at the same time.

Case 02:
When a customer cancels online, they receive an email confirming the cancellation. However, the email with the appointment reminder 24 hours before the appointment is still sent. This also happens if the status of the appointment is set to “canceled”.

Case 03:
In principle, we can see when each email was sent to us and to customers. We even double-check this using the “WP Mail Logging” plugin. Nevertheless, we still get customers who think they have received an appointment according to the website, but no email. Although we say on the website that an appointment is only confirmed when a confirmation email arrives, they assume that the appointment has been made because it has been confirmed on the website itself, come to our studio and are then surprised when we have assigned the appointment differently.

We do not see any errors in the settings.

We urgently ask for help, as more and more customers are getting angry.

Kind regards
Arno
On behalf of Jana Geus
Wellness and Spa at Bambados Bamberg