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ARMember plugin bug when chaning membership plans

Ignacio — Fri, 28 Feb 2025 04:31:43 +0000

I’m testing the plugin using Paypal sandbox and noticed that after a user registers and pays for a membership…

Once logged in, when a user goes to the registration page [arm_setup d=”1″] and tries to change the current plan, the plugin cancels the membership but does not take the user to the Paypal site to proceed with payment for the new plan selected (the user just sees an animated circle that only clears if you refresh the page).

ARMember support told me to replace the wp-content/plugins/armember/lib/paypal/paypal.class.php file, to clear all cache, and then to try again, but this did not solve the issue.

Is this a bug? Has anyone experienced this issue? Is there a way to fix it? I’ve been trying to troubleshoot the issue for a long time, and I haven’t been able to.

Any advice would be greatly appreciated!

Bulk Cancellations – not by me or the subscribers…

billnanson — Wed, 30 Aug 2023 08:28:38 +0000

Yesterday, I got a message from a subscriber saying they ‘think they messed up’ as their subscription was cancelled with 6 months left to run.

I checked my email and sure enough, there was the email confirmation that he had cancelled – but actually, he hadn’t. Over the next 3 minutes, my mailbox filled with another 90-or-so cancellations. That was yesterday and it’s been stable since then.

I emailed the 90 to say that I’d wait to the end of the week to re-instate them and give them a couple more weeks of subscription to apologise – and ‘maybe’ some form of explanation.

But, obviously, has anybody got any idea what is happening here? I’m running the latest 2.12.2. Reinstating by hand is going to take me a couple of hours – and how do I know that it won’t happen again tomorrow…(?)

Syncing & Cancellations

rogerr2 — Thu, 22 Oct 2020 21:25:00 +0000

1. Two reservations were received one from website & one from Booking.com… no syncing occurred from Booking.com. Now we cannot delete either of the bookings.

2. Recieving a number of cancellations (via email) for existing bookings that have definately NOT been cancelled…

Any ides??

Minimum Subscription Period

imaginemediacanada — Wed, 06 May 2020 16:25:53 +0000

Hello, I need to set a 30-day cancellation notice for my subscriptions, or at least a minimum of a two-month subscription. I have people purchasing their subscription and cancelling within PayPal before they’re charged for a second month. What’s the solution to prevent this? I need them to reach out to me in order to cancel.

Paid Memberships Cancelling Themselves

Audrey — Thu, 21 Jun 2018 15:55:02 +0000

I have PMpro and Stripe built into our WordPress site. We have a membership program for our subscribers and for some reason memberships are being cancelled without the member doing so. I’ve contacted each member whose membership is marked as “cancelled” and all have confirmed that they did not cancel their membership. This is causing problems with how users access our site and obviously removes the automatic renewal payment. They’re showing as cancelled on our users page of WordPress and on Stripe.

Has anyone else encountered this? Any tips on resolving this?

Paid Memberships Cancelling Themselves

Audrey — Thu, 21 Jun 2018 15:46:46 +0000

Has anyone else encountered this? Any tips on resolving this?

Deadline for user cancellations? And question about refunds

shermankatiem — Tue, 05 Aug 2014 18:52:07 +0000

Does anyone know if there is a way to place a deadline restriction on user cancellations? For example, if I have it set up so users can cancel their own bookings, is there a way to give a deadline after which they can no longer cancel? Our cancellation policy for our events is that people can cancel with 48 hours’ notice and receive a full refund. So if I don’t want them to cancel with less than 48 hours’ notice, is there an option on the Events Manager plugin somewhere for that?

I also want to clarify that users cannot initiate refunds – when they cancel, they’re canceling their booking but I still need to go to Authorize.net (our payment gateway) and manually trigger a refund. Is that correct? Apologies if the answers to these questions are obvious, this is my first time using the plug-in. Thanks!

https://www.ads-software.com/plugins/events-manager/