Very cumbersome, not clear what magic potion of parts you need to add to achieve the attractive results they show you on their website. They’re also extremely sneaky with pricing, every component part needs additional payment for the page to be functional, unless you buy a bunch of plugins that you really don’t need in their unlimited access account.

Needless to say – requested a refund as they also don’t offer free trials.

This plugin is claiming to be able to address the very important and core areas of a store operations – communications with its customers and returns/refunds.

After playing with it for a couple of wasted hours and spending some time with its so called “support” online, I can honestly say: the plugin is nowhere near being able to address any of those areas and not ready for production.

Those areas are at the heart of your store (dealing with your customer) and as such need to be handled with utmost care. This plugin is nowhere near being able to earnestly address the challenges of operating a real store. Beware!!

The plugin is too cumbersome to configure, terribly buggy and lacks real support.

The plugin has clear and apparent issues with not properly displaying messages for the customer on her Orders menu even after one repeatedly hits Update Messages button. When asked whether it’s been tested, the “support” person says ‘Yes, but we haven’t encountered your issue before’. Really? It’s obvious on the very first use. You haven’t encountered it because you never tested it.

The plugin doesn’t support the basic functionality of issuing a partial return to a customer. In real life it’s going to bring more headaches than necessary. Why bother with supporting refunds but not being able to support partial refunds?

The plugin claims to be able to use short codes for several WooCommerce fields on its email templates but when one attempts to actually do that, the emails the customers receive have those short codes glaringly unpopulated. It’s impossible to miss that if anyone decides to test it, but apparently the people behind this plugin assume that testing is something beneath them and to be done only by the end users of their plugin.

If those issues are not enough, there are more but it’s already too obvious that this plugin is not ready for the prime time.

There’s no real issue tracking system for this plugin, the support guy wants me to send him an email instead of me being able to open an issue on an legitimate issue tracking system to be able to track its progress. Asking for a URL for the issue tracking system falls on a deaf ear with a lot of unnecessary empty words around it.

I would have given it 0 stars as the quality of this is not production ready.

All the five-starred reviews here are fake as it’s impossible to use this and not notice all of its shortcomings in the first 5 minutes.

The support claims to have tested the plugin which is a lie on its face – one doesn’t need to spend more than 2 minutes to test it to see that it’s completely flawed and not ready for production.

If they don’t care to make an unpaid version of their software to have no major bugs, why would one assume that the paid version of it will be any better?

The new version is needlessly complicated and introduces a page builder that is not intuitive and makes what used to be a five minute process into a nearly 45 minute slog just to get a maintenance page put together. It’s really sad to see such a misguided update from what used to be the best maintenance mode plugin around and I’ll be looking elsewhere from now on.

All the best things about block-like editors are ignored here, its like they have never used a block editor before. There’s no “drag and drop” at all, really. You should be able to simply drag blocks to the left and right of each other. The way the “columns(beta)” option works is essentially how the whole editor should work by default but doesn’t for some reason. Want a good example? Use MailChip and build a custom template. There is an example of a really dated but nice working “block” editor. Use that as a base to move forward because what has been built here is… horrible.

Random paragraph tags are inserted throughout the content with no rhyme or reason and you constantly have to go to the code area to clean them out and fix invalidly nested tags. The system is unintuitive and cumbersome and worst of all does not feel natively WordPress. WordPress is so clean and intuitive everywhere else, other than the Customizer where it is up to the theme developer, but even that manages to feel more native.

This editor reeks of being unpolished and untested. It’s complicating something that was not complicated at all before. I definitely applaud them wanting to replace the old outdated TinyMCE style editor but this is NOT ready and is NOT even close to an acceptable replacement. DO NOT RELEASE THIS unless you want to KILL WORDPRESS.

One must be VERY CAREFUL when setting up a new service as you can easily involve staff members who should not be involved with the service you are adding – once the staff member is on there, I have not found a way to remove them. This means you need to delete the service and then re-add it from scratch.

Help? Good luck. If you are in the U.S. / Canada, you’re on the wrong side of the clock for these folks so Chat and Phone is only available for very slim time periods of your typical work day. There is no apparent way to get help by email.

I really wanted this to be my “forever solution”, but it’s just too much of a project to figure out the way these software designers think and then construct things in line with their idea of “logical” work flow.

Then updates to 3.X came along and setting conditionals became awful and laborious. Grouping no longer exists so that I can’t enable/disable an entire group with ONE conditional. Conditionals used to be in a drop-down so you knew what to select, now you have to type the whole thing in. Really, guys?

Upgrading also resulted in horrendous permission problems that required someone to log into my site to fix (I could have done it if they would have published what to do).

The whole thing is a train wreck, and I am extremely sad and disappointed that something as good at version 2.X was in all respects got so destroyed. For the life of me, I cannot figure out why this was done, but I am looking for a replacement for ALL my sites.

Save yourself the trouble now and leave.

https://www.ads-software.com/plugins/visual-form-builder/