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Great theme, excellent customer service

nassimsultan — Tue, 19 Nov 2024 16:35:18 +0000

The Astra theme is excellent. It’s relatively easy to use (I’m new at this, so that helps a lot) and gets the job done. Just as important as ease of use is customer service: the team at Brainstorm Force provides excellent customer service. I have asked them countless questions and they always respond relatively quickly and provide easy-to-follow instructions.

Great support!

mathildemiessen — Tue, 19 Nov 2024 07:47:29 +0000

Emilia has been very patient with me guiding me through the entire set-up process. She was reactive and kind. Great customer service!

Excellent Support – Problem Solved Swiftly

racskaia — Sun, 17 Nov 2024 16:56:54 +0000

I had a complex issue with importing properties using WP All Import, where only partial data was loaded due to an incorrect setting. The support team quickly identified the misconfiguration and guided me to adjust the settings appropriately. Their prompt and clear communication not only resolved my issue but also provided valuable tips for handling future imports and avoiding duplicate entries. I’m highly impressed by the expertise and helpfulness of the support team. Highly recommended!

Very good customer service for a very plug plugin

mani144125 — Mon, 28 Oct 2024 11:58:25 +0000

We had a technical issue with the pro version of the plugin and with the help of customer service the problem was resolved, it took a bit of time but it was worth it.

Amazing Support Group

jeffhilles — Sun, 27 Oct 2024 09:30:39 +0000

Though we run a relatively large website (2k posts), I am not a technically strong webmaster. Nelio has been an amazing product to help us visually schedule our posts. Even more impressive, whenever I run into an issue, they are quick to engage and resolve it, always offering to do more than what would be expected of technical service. They listen to the user and responsively make upgrades to their plugin, even to offering advanced updates before they are publicly made available. Finally, we have tried other scheduling plugins (ex. Blog2Social) and have found Nelio superior in a number of areas. Bottom line, great people to work with and a great product I could not recommend more highly.

Great customer support centre!

naama1983 — Sun, 13 Oct 2024 10:47:53 +0000

Using WordPress is known to have its problems, mostly the fact that we need to use multiple plugins, and make everything work together. after trying for two weeks HivePress to build a directory website and keep encountering problems and shortages in features, I’ve decided to try Directorist. the onboarding process is easy, and though some things didn’t work right out of the box, the customer service is fast and helpful to fix, adjust and point you to what needs to be done. this has helped me to create the website I needed, and keep optimising it. when a feature is missing, they are willing to make adjustment to help you achieving your desired website. the yearly subscription already saved me many hours of work and unnecessary headaches. highly recommended!

Excellent Support

expressbrooks — Tue, 01 Oct 2024 16:20:53 +0000

Had a chance encounter with the plugin breaking functionality after an update and submitted a support ticket. The team was super responsive and even took the time to relay when the fixed version was being pushed live. The follow up was unexpected but top-notch customer support!

Amazing products and support

garyfmoody — Thu, 19 Sep 2024 18:27:10 +0000

As a longtime user of various WordPress programs and plugins, I can quickly assess a company’s commitment to their product and support for their valued customers. Over the years, I’ve experienced the highs and lows of many developers in this space, but Brainstorm Force has been an absolute breath of fresh air. Their programs and plugins are not only reliable but also continuously updated to improve functionality, ensuring that I am always equipped with the latest features.

Whenever I have questions, I receive prompt and detailed responses from a team that genuinely cares about user satisfaction and is always eager to assist. This level of customer service is a rarity in the industry, and it truly sets them apart from others. I am thrilled to be a customer of this amazing company, and I look forward to seeing how they will further innovate in the future. Keep up the great work, Brainstorm Force team!

Already Love It

jocelynmy — Tue, 17 Sep 2024 20:21:26 +0000

I had some trouble connecting Blogvault (same usual trouble with my host ip).

I wrote to support and they had it fixed almost instantly. Then it took me all of maybe 3 minutes to make a staging site. I’m so glad I’m using them! That was so easy.

Amazing Theme & Support Team!

thrivesupportservices — Tue, 17 Sep 2024 13:25:17 +0000

5 Stars all the way. Great theme for a careers section we are building for our company. Exactly what we needed. The support team is amazing! They were very responsive and helpful with answering my questions. If you are thinking about using this theme I would absolutely recommend the JobStack theme.