FYI, the compatibility support page is: https://betternotificationsforwp.com/documentation/known-compatibility-issues/

I am aware of previous threads on this subject, however they seem to be closed. I am having the same issue with duplicate [New Order] order emails and duplicate order notes in the order.

I have see and commented on the github issues

https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2331

https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463

And this one currently open

https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3501

I am using current Woocommerce and Stripe plugins. I am not using HPOS. I manage a few sites and I am seeing this behaviour on some sites, but not others, however there is nothing obvious that is different between them.

What’s the current situation with this bug?

I have set up a Woocommerce store on my client’s site and we are testing it. When we place a new order in the store, it is sending duplicate emails. The customer gets two “processing order” emails and the designated store admin gets two “new order” emails. I have confirmed in my email settings that those are the only emails that should be sent.

What could be causing this?

Also, this site is in maintenance mode. If you need me to make it live, let me know.

Thanks,

Terry Ann

when customer is paying via STRIPE on my website, the customer receives two identical emails with an order confirmation and the same goes for admin receiving two email confirmations about received order.

Please let me know how can this be fixed. I can see the multiple emails for each order paid via STRIPE also in all my email logs.

Kind regards
Michal

However, since November 2, there is occasionally sent a duplicate of the email to the same/correct admin addresses yet with an alternative “reply-to” address using the customers email address.

This is not happening for “Processing Order” emails sent to customer.

We’ve checked the WC logs and nothing is amiss.

Please assist with how/why this could be happening and how to correct it.

I did read the previous post at: https://www.ads-software.com/support/topic/email-sent-multiple-times-2/

The issue is occurring on a recent website with the website’s owner receiving up to 8 identical emails. Whatever checks are in place to prevent duplicate emails without this extension are no longer running correctly now.

Can you implement a solution within the plugin’s code rather than relying on the end users adding their own styling/JavaScript to handle this?

FYI, I have added the following CSS:

.wpcf7 #submit-button.sending,
.wpcf7 #submit-button.sending:hover {
	color: rgba(12, 12, 12, 0.9);
	background-color: rgba(165, 165, 165, 0.4);
	border-color: rgba(165, 165, 165, 0.4);
	cursor: not-allowed;
	pointer-events: none;
}
.wpcf7.sending select,
.wpcf7.sending textarea,
.wpcf7.sending input[type="text"],
.wpcf7.sending input[type="datetime"],
.wpcf7.sending input[type="date"],
.wpcf7.sending input[type="email"],
.wpcf7.sending input[type="url"],
.wpcf7.sending input[type="tel"] {
	opacity: 0.62;
	color: #565656;
	background-color: rgba(66, 66, 66, 0.3);
	border-color: rgba(66, 66, 66, 0.9);
}

JavaScript:

        document.querySelector('#submit-button').addEventListener('click', () => {
            document.querySelector('#submit-button').classList.add('sending');
            document.querySelector('.wpcf7-form').classList.add('sending');
            setTimeout(() => {
                document.querySelector('#submit-button').classList.remove('sending');
                document.querySelector('.wpcf7-form').classList.remove('sending');
            }, 5000);
        });

        document.querySelector('.wpcf7-form').addEventListener('submit', (event) => {
            document.querySelector('#submit-button').classList.add('sending');
            document.querySelector('.wpcf7-form').classList.add('sending');
            setTimeout(() => {
                document.querySelector('#submit-button').classList.remove('sending');
                document.querySelector('.wpcf7-form').classList.remove('sending');
            }, 5000);
        });

W3TC Cache is running. Disabling this hasn’t made a difference.

With the page listed here, please do not submit this form as a test as it’s on a production website.

The website sends email twice anytime the order is completed. This happens only for orders were their status are completed. This start to happen after I installed WP Mail SMTP. I deleted the plugin but it is still sending emails twice anytime order is completed.

Thank you in advance.

When a user pays with the NetsEasy for WooCommerce payment gateway – and ONLY when paying with NetsEasy – they will suddenly get sent 2 or sometimes 3 of those emails instead of just 1.

We have tested the site and plugins and narrowed the issue down to it just happening when a user pays with NetsEasy for WooCommerce.