I contacted Mollie and my settings are correct and they say because the first order doesn’t have a Mollie ID they suspect it a Woo problem.
All my plugins and themes are up-to-date and I disabled the shop page, my account page and cart page in my caching plugin.
Status:
WordPress Environment<br><br>WordPress address (URL): https://brandweerleopoldsburg.be<br>Site address (URL): https://brandweerleopoldsburg.be<br>WC Version: 9.3.3<br>Legacy REST API Package Version: De Legacy REST-API plugin is niet ge?nstalleerd op deze website.<br>Action Scheduler Version: ✔ 3.8.2<br>Log Directory Writable: ✔<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: nl_BE<br>External object cache: – Server Environment<br><br>Server Info: Apache/2.4.62 (Debian)<br>PHP Version: 8.1.30<br>PHP Post Max Size: 499 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 2500<br>cURL Version: 7.74.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.20-MariaDB-deb11-log<br>Max Upload Size: 499 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.3.3<br>WC Database 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26<br>elementskit_content: 2<br>evenement: 2<br>korps: 85<br>mollie-forms: 1<br>nav_menu_item: 17<br>oembed_cache: 1<br>pafe-form-database: 37<br>pafe-forms: 7<br>page: 31<br>post: 31<br>product: 9<br>product_variation: 3<br>revision: 548<br>shop_order_placehold: 26<br>um_directory: 1<br>um_form: 3<br>voertuig: 12<br>voertuigen: 8<br>wagenpark: 1<br>wcs_ruleset: 3<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_global_styles: 1<br>wp_navigation: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (37)<br><br>WP Umbrella: door WP Umbrella - Backup & Manage WordPress – 2.16.4<br>FluentSMTP: door FluentSMTP & WPManageNinja Team – 2.2.81<br>Frontend Admin Lite: door Shabti Kaplan – 3.24.5<br>Secure Custom Fields: door www.ads-software.com – 6.3.10.2<br>Breeze: door Cloudways – 2.1.18<br>Anti-Spam by CleanTalk: door СleanTalk - Anti-Spam Protection – 6.44<br>Code Snippets: door Code Snippets Pro – 3.6.5.1<br>CommandUI: door CommandUI – 1.0.0-rc.01<br>Complianz Privacy Suite (GDPR/CCPA) premium: door Really Simple Plugins – 7.1.4<br>Aangepaste bestelnummers voor WooCommerce: door Tyche Softwares – 1.8.0<br>Duplicate Page: door mndpsingh287 – 4.5.4<br>Ele Custom Skin: door Dudaster.com – 3.1.9<br>Elementor Pro: door Elementor.com – 3.25.2<br>Elementor: door Elementor.com – 3.25.4<br>FluentAuth - Auth Security Plugin: door Fluent Auth Team – 1.0.7<br>Fluent Forms: door Contact Form - WPManageNinja LLC – 5.2.4<br>Fluent Forms Pro Add On Pack: door Fluent Forms – 5.2.3<br>Fluent Forms PDF Generator: door WPManageNinja LLC – 1.1.8<br>OMGF: door Daan from Daan.dev – 5.9.1<br>Kadence WooCommerce Email Designer: door Kadence WP – 1.5.13<br>Mollie Payments for WooCommerce: door Mollie – 7.8.2<br>ACF Photo Gallery Field: door Navneil Naicker – 3.0<br>Orbisius Child Theme Creator: door Svetoslav Marinov (Slavi) – 1.5.5<br>Piotnet Addons For Elementor Pro: door Piotnet Team – 7.1.45<br>Piotnet Addons For Elementor: door Piotnet – 2.4.31<br>Real Media Library (Free): door devowl.io – 4.22.26<br>Rank Math SEO PRO: door Rank Math – 3.0.74<br>Rank Math SEO: door Rank Math – 1.0.231<br>Simple Cloudflare Turnstile: door Elliot Sowersby<br>RelyWP – 1.27.0<br><br>Checkout Field Editor for WooCommerce: door ThemeHigh – 2.0.4<br>WooCommerce Conditional Shipping Pro: door Lauri Karisola / WP Trio – 3.3.0<br>MailerLite - WooCommerce integration: door MailerLite – 2.1.25<br>PDF Invoices & Packing Slips for WooCommerce: door WP Overnight – 3.9.0<br>WooCommerce: door Automattic – 9.3.3<br>WPvivid Plugins Pro: door wpvivid.com – 2.2.29<br>WPvivid Backup Plugin: door WPvivid Team – 0.9.107<br>WPvivid Imgoptim Free: door WPvivid Team – 0.9.23 Inactive Plugins (3)<br><br>Order Delivery Date and Time: door ThemeHigh – 1.0.9<br>Sequential Order Numbers for WooCommerce: door WebToffee – 1.6.6<br>White Label CMS: door www.videousermanuals.com – 2.7.6 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php Must Use Plugins (1)<br><br>WP Umbrella: door WP Umbrella – 1.0.0 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: left<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 dagen<br>Level threshold: –<br>Log directory size: 137 KB WC Pages<br><br>Winkelbasis: #3515 - /webwinkel-brandweer-leopoldsburg/<br>Winkelwagen: ❌ Pagina heeft geen [woocommerce_cart] shortcode of het woocommerce/cart blok.<br>Afrekenen: ❌ Pagina heeft geen [woocommerce_checkout] shortcode of het woocommerce/checkout blok.<br>Mijn account: ❌ Pagina bevat niet de [woocommerce_my_account] shortcode.<br>Algemene voorwaarden: #3608 - /algemene-voorwaarden/ Theme<br><br>Name: Hello Elementor Child theme of hello-elementor<br>Version: 2.4.1<br>Author URL:<br>Child Theme: ✔<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 3.1.1<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ✔ Templates<br><br>Overrides: hello-elementor-child-theme/woocommerce/emails/customer-completed-order.php<br>hello-elementor-child-theme/woocommerce/emails/customer-invoice.php<br>hello-elementor-child-theme/woocommerce/emails/customer-new-account.php<br>hello-elementor-child-theme/woocommerce/emails/customer-note.php<br>hello-elementor-child-theme/woocommerce/emails/customer-on-hold-order.php<br>hello-elementor-child-theme/woocommerce/emails/customer-processing-order.php<br>hello-elementor-child-theme/woocommerce/emails/customer-refunded-order.php<br>hello-elementor-child-theme/woocommerce/emails/customer-reset-password.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ✔ Next scheduled: 2024-11-08 13:02:43 +01:00<br>Options: ✔<br>Notes: 132<br>Onboarding: completed Action Scheduler<br><br>Complete: 1.068<br>Oldest: 2024-11-03 18:22:39 +0100<br>Newest: 2024-11-08 11:41:03 +0100<br><br>Failed: 80<br>Oldest: 2022-09-22 10:28:11 +0200<br>Newest: 2024-11-05 12:46:01 +0100<br><br>Pending: 3<br>Oldest: 2024-11-09 10:16:32 +0100<br>Newest: 2024-11-29 17:30:09 +0100 Status report information<br><br>Generated at: 2024-11-08 12:14:12 +01:00<br>
]]>We are receiving strange problem in our WordPress WooCommerce website. Our website works normal and taking orders. But when we put flash sales in our website we are facing duplicate order issue. The customers are happened to pay twice sometimes thrice for a same order. we receive multiple payments for same order and different order ID’s. When we check in the forum some suggested to increase the WordPress memory limit and update all plugins. We set it to 512 MB and updated all plugins. Though we are facing this issue. our customers are fear to order in our website due to this problem. I’m attaching screenshots and system status for reference. Thank you!
System Status:
` WordPress Environment</p> <p>WordPress address (URL): https://sendelightgifts.com<br>Site address (URL): https://sendelightgifts.com<br>WC Version: 9.2.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: 3.8.1<br>Log Directory Writable: <br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: <br>Language: en_GB<br>External object cache: – Server Environment</p> <p>Server Info: Apache<br>PHP Version: 8.1.29<br>PHP Post Max Size: 32 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w</p> <p>SUHOSIN Installed: –<br>MySQL Version: 10.6.18-MariaDB-cll-lve<br>Max Upload Size: 32 MB<br>Default Timezone is UTC: <br>fsockopen/cURL: <br>SoapClient: <br>DOMDocument: <br>GZip: <br>Multibyte String: <br>Remote Post: <br>Remote Get: wp_remote_get() failed. Contact your hosting provider. Database</p> <p>WC Database Version: 9.2.3<br>WC Database Prefix: wp_<br>Total Database Size: 472.10MB<br>Database Data Size: 457.04MB<br>Database Index Size: 15.06MB<br>wp_woocommerce_sessions: Data: 7.27MB + Index: 0.28MB + Engine MyISAM<br>wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.01MB + Engine MyISAM<br>wp_woocommerce_order_itemmeta: Data: 0.15MB + Index: 0.11MB + Engine MyISAM<br>wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine 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0.29MB + Engine MyISAM<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.02MB + Engine MyISAM<br>wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_order_operational_data: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_order_product_lookup: Data: 0.03MB + Index: 0.02MB + Engine MyISAM<br>wp_wc_order_stats: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_product_attributes_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_product_meta_lookup: Data: 0.04MB + Index: 0.08MB + Engine MyISAM<br>wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpr_rocket_cache: Data: 0.17MB + Index: 0.25MB + Engine InnoDB<br>wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_wt_sc_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM Post Type Counts</p> <p>addf_gift_registry: 6<br>afreg_fields: 2<br>attachment: 3102<br>bzotech_courses: 6<br>bzotech_footer: 12<br>bzotech_header: 12<br>bzotech_mega_item: 17<br>csp_rules: 1<br>custom_css: 1<br>def_reg_fields: 10<br>elementor_library: 1<br>mc4wp-form: 1<br>mt_pp: 2<br>nav_menu_item: 23<br>page: 85<br>popup: 2<br>popup_theme: 8<br>post: 21<br>product: 468<br>product_variation: 97<br>revision: 3930<br>rm_content_editor: 1<br>shop_coupon: 8<br>shop_order_placehold: 81<br>wccs_showcase: 1<br>wp_navigation: 1<br>wp_template: 2<br>wpcf7_contact_form: 4<br>yith_price_rule: 1 Security</p> <p>Secure connection (HTTPS): <br>Hide errors from visitors: Active Plugins (35)</p> <p>Redux Framework: by Team Redux – 4.4.18<br>Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3.3<br>Bzotech Core: by BZOTech – 1.4<br>Bzotech Elementor: by Bzotech team – 1.3<br>Anti-Spam by CleanTalk: by СleanTalk – Anti-Spam Protection – 6.40<br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Cost of Goods for WooCommerce: by WPFactory – 3.4.9<br>Duplicate Page: by mndpsingh287 – 4.5.4<br>Elementor: by Elementor.com – 3.23.4<br>Gift Wrapping for WooCommerce: by Pexle Chris<br>Theo Gkitsos – 1.2.3</p> <p>Google for WooCommerce: by WooCommerce – 2.8.5<br>Jetpack: by Automattic – 13.8<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.15<br>Popup Maker: by Popup Maker – 1.19.2<br>Slider Revolution: by ThemePunch – 6.6.16<br>Role Based Pricing for WooCommerce: by Addify – 2.1.1<br>Rank Math SEO: by Rank Math – 1.0.227.1<br>Simple Page Access Restriction: by Plugins & Snippets – 1.0.29<br>Ultimate Addons for Contact Form 7: by Themefic – 3.4.4<br>Custom User Registration Fields for WooCommerce: by Addify – 2.1.2<br>User Role Editor: by Vladimir Garagulya – 4.64.2<br>Users Registration Date: by Slava Abakumov – 1.0.1<br>WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.0<br>WooCommerce Free Shipping Per Product: by WPRuby – 1.2.6<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>WooCommerce Stripe Gateway: by WooCommerce – 8.6.1<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.0<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.6<br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.1<br>WooCommerce Shipping: by WooCommerce – 1.1.1<br>WooCommerce: by Automattic – 9.2.3<br>WP Rocket: by WP Media – 3.12.3.3<br>WP STAGING WordPress Backup Plugin – Backup 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/my-account/<br>Terms and conditions: #24247 – /terms-and-conditions/ Theme</p> <p>Name: Bw KidXtore<br>Version: 2.2<br>Author URL: https://bzotech.com/<br>Child Theme: – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme</p> <p>WooCommerce Support: Templates</p> <p>Overrides: SENDelightgifts/woocommerce/cart/cart.php<br>SENDelightgifts/woocommerce/cart/mini-cart.php<br>SENDelightgifts/woocommerce/content-product.php<br>SENDelightgifts/woocommerce/content-single-product.php<br>SENDelightgifts/woocommerce/global/quantity-input.php<br>SENDelightgifts/woocommerce/loop/loop-end.php<br>SENDelightgifts/woocommerce/loop/loop-start.php<br>SENDelightgifts/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0<br>SENDelightgifts/woocommerce/single-product/add-to-cart/grouped.php<br>SENDelightgifts/woocommerce/single-product/add-to-cart/simple.php<br>SENDelightgifts/woocommerce/single-product/add-to-cart/variable.php<br>SENDelightgifts/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>SENDelightgifts/woocommerce/single-product/meta.php<br>SENDelightgifts/woocommerce/single-product/price.php<br>SENDelightgifts/woocommerce/single-product/rating.php<br>SENDelightgifts/woocommerce/single-product-reviews.php<br>SENDelightgifts/woocommerce/content-product_cat.php</p> <p>Outdated Templates: </p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p>WooCommerce PayPal Payments</p> <p>Onboarded: <br>Shop country code: GB<br>WooCommerce currency supported: <br>Advanced Card Processing available in country: <br>Pay Later messaging available in country: <br>Webhook status: <br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system</p> <p>Daily Cron: Next scheduled: 2024-09-10 15:56:49 +01:00<br>Options: <br>Notes: 92<br>Onboarding: completed Action Scheduler</p> <p>Complete: 1,237<br>Oldest: 2024-08-09 21:05:46 +0100<br>Newest: 2024-09-09 17:45:18 +0100</p> <p>Failed: 131<br>Oldest: 2024-03-05 16:07:59 +0000<br>Newest: 2024-07-23 10:10:13 +0100</p> <p>Pending: 4<br>Oldest: 2024-09-09 22:03:59 +0100<br>Newest: 2024-09-16 16:36:19 +0100 Status report information</p> <p>Generated at: 2024-09-09 18:17:15 +01:00<br>`
]]>We are receiving strange problem in our WordPress WooCommerce website. Our website works normal and taking orders. But when we put flash sales in our website we are facing duplicate order issue. The customers are happened to pay twice sometimes thrice for a same order. we receive multiple payments for same order and different order ID’s. When we check in the forum some suggested to increase the WordPress memory limit and update all plugins. We set it to 512 MB and updated all plugins. Though we are facing this issue. our customers are fear to order in our website due to this problem. I’m attaching screenshots and system status for reference. Thank you!
<br>### WordPress Environment ###<br><br>WordPress address (URL): https://sendelightgifts.com<br>Site address (URL): https://sendelightgifts.com<br>WC Version: 9.2.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.8.1<br>Log Directory Writable: ✔<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_GB<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 8.1.29<br>PHP Post Max Size: 32 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.18-MariaDB-cll-lve<br>Max Upload Size: 32 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔<br><br>### Database ###<br><br>WC Database Version: 9.2.3<br>WC 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InnoDB<br>wp_cleantalk_connection_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cleantalk_no_cookie_data: Data: 0.17MB + Index: 0.00MB + Engine InnoDB<br>wp_cleantalk_sessions: Data: 11.36MB + Index: 0.00MB + Engine InnoDB<br>wp_cleantalk_sfw: Data: 0.45MB + Index: 0.36MB + Engine InnoDB<br>wp_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cleantalk_sfw_personal: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_cleantalk_wc_spam_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>wp_comments: Data: 0.11MB + Index: 0.05MB + Engine MyISAM<br>wp_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_attribute_mapping_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_budget_recommendations: Data: 0.10MB + Index: 0.10MB + Engine MyISAM<br>wp_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>wp_options: Data: 11.27MB + Index: 0.40MB + Engine MyISAM<br>wp_pmpro_discount_codes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_pmpro_discount_codes_levels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_pmpro_discount_codes_uses: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_pmpro_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_pmpro_memberships_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_pmpro_memberships_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_pmpro_memberships_users: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_pmpro_membership_levels: Data: 0.02MB + 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]]>So the customer pays via stripe or paypal and the customer sees an error message along the lines of “your payment failed to process” when in actual fact the order DID go through – so the customer then reorders thinking their initial attempt failed. We have seen up to 5 orders from the same customer before.
Does anyone have any idea what is going on here? I have worked with 2 x top (separate) developers and this is the only issue which seemingly baffles both of them and looking on forums it seems no-one out there knows!!
So what happens, is the customer is seeing a “Error processing checkout. Please try again.” message which makes the customer obviously think the order hasn’t gone through – BUT it has indeed completed – so the customer reorders again and again.
This problem has been happening on an off for us now over the past at least 5 years and is highly frustrating to say the least! It seems to resolve itself after a while but then will come back a year or so later…We have just had a customer place the same order 5 times!!
We only have two errors in our logs which appear to preceed the date the issue occured: –
2024-05-19T01:34:07+00:00Critical Uncaught Error: Call to a member function get() on null in /var/www/vhosts/alfredco.com/httpdocs/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php:558 Additional context2024-05-19T06:00:23+00:00Critical Uncaught Error: Call to a member function get() on null in /var/www/vhosts/alfredco.com/httpdocs/wp-content/plugins/woocommerce-rma-for-return-refund-and-exchange/common/class-rma-return-refund-exchange-for-woocommerce-pro-common.php:558 Additional context
So what happens, is the customer is seeing a “Error processing checkout. Please try again.” message which makes the customer obviously think the order hasn’t gone through – BUT it has indeed completed – so the customer reorders again and again.
This problem has been happening on an off for us now over the past at least 5 years and is highly frustrating to say the least! It seems to resolve itself after a while but then will come back a year or so later…We have just had a customer place the same order 5 times!!
I await your response. Best regards.
]]>In doing payment testing I noticed that anytime an order is placed, there are two orders created in WooCommerce – this shows on the admin side as well as the vendor side. This was occurring in test / sandbox mode so I wanted to see if it was related to that and changed to live environment. In the live environment the duplications continue but the credit card is only charged one time.
The orders are placed at the exact same time on the details but they have sequential order ID numbers (ie 3314 and 3315). Other than the order number, the initial order number has the payment method used, the later order just says gross pay.
Order 3314 has the payment method included and is the real order – order 3115 has no payment information but still allows for a second shipping label to be created.
The only thing I can tell is in admin panel the order 3114 has all the updates present. Order 3115 has only order changed from pending to processing. This change in status seems to be creating a duplicate order. See images below:
You can see the Vendor order screen, the Admin Order details and order notes for the two duplicate orders in the following link:
https://imgur.com/a/wttcwNC
Please advise. I have no coding experience so if needed please provide specifics.
Thank You!