This is more of a complaint rather than seeking support, as I know that Woo will not help here. Maybe some Woo customers ran into a similar issue.
Here it goes:
A recent Woo update (likely 6.8.0 2022-08-09) automatically – without asking, without our consent, and without us noticing – silently added an additional Shipping Zone into our already existing shipping zones for our store.
This unwanted shipping zone was – naturally – Free Shipping, and – once we were made aware by a concerned customer – we saw an update message under Woo > Settings > Shipping. It nonchalantly said, “We added a few shipping zones based on your location, but you can manage them at any time”. WHY WAS THIS ADDED TO AN ALREADY FULLY WORKING STORE THAT USES ITS OWN DEFINED SHIPPING ZONES SINCE 2016?
The automatically added “Free Shipping” zone was found out by over one hundred customers last weekend and they ordered our products and selected this free shipping option during checkout. It didn’t even include any carrier option, yet customers took advantage.
Given that our supplier ships directly from their overseas manufacturing warehouse, free shipping has never been an option for us – yet Woo took it upon themselves to add it to our webshop… WHY?
With all that said, this mistake on Woo’s part costs us over $6,000 in shipping fees we now owe to our supplier, so here’s a real monetary loss due to Woo’s lack of due diligence before rolling out a software update to a live shop.
This is really bad, but I don’t expect Woo to care either way.
Thanks.
]]>Is this something that would be possible with the current integration?
Thanks
]]>is it possible to have a check before we send a double opt-in mail? I want to do a campagin with existing and possible new subscribers. they have to fill out a form. but for existing ones, i do not need double opt-in
]]>I have tried to use the Existing Images Optimization option but it is stuck on zero.
Any suggestions are most welcome.
]]>(Why? – because new Astra versions add some features like the one described here that are immediately auto applied to new users who are downloading Astra theme v2.6.0 and above, but the existing users who are using Astra theme from previous versions and update to version 2.6.0 need to add certain filter to the child theme.)
I know that going in the Admin panel to Appearance -> Theme details -> Delete will delete the theme. Will it delete the theme in such a way that if I reinstall Astra after that, it will install fresh new and, for example, the new 2.6.0 features mentioned in the above paragraph will be auto-applied without the need to add filters to the child theme?
]]>I’ve followed the steps detailed here but I’m not seeing the changes reflected.
]]>(I have setting “Update existing subscribers?” set to “Yes”.)
Thank you so much for an answer!
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