While I realize this is an issue between the bank &/or card provider and the zip code entered during checkout, is there nothing we can do from a Woocommerce perspective to alert the user of this error before the transaction looks to essentially go through?

I’m hoping there is some form of solution where the user would see an error during checkout before essentially going through as if it were successful. Is there no feature or integration (plugin) for better handling these?

While I realize this is an issue between the bank &/or card provider and the zip code entered during checkout, is there nothing we can do from a Woocommerce perspective to alert the user of this error before the transaction looks to essentially go through?

I’m hoping there is some form of solution where the user would see an error during checkout before essentially going through as if it were successful. Is there no feature or integration (plugin) for better handling these?

I have just had an issue reported to me that I am not sure how to reproduce.

The issue seems to be that the a user/customer successfully applied a gift voucher code to a purchase.

However, the purchase failed for whatever reason (perhaps their credit-card was declined).

When they went to try and do the purchase again, the gift-card voucher had been already used… I can see in the orders area the failed transaction and indeed see that the gift-card voucher was applied to that failed transaction.

Is this normal?

Because the transaction didn’t go through – I would have expected the voucher code to not have been depleted.

Thank you for your time on this matter.

I just linked up all of our client’s info from First Data – and they transaction attempt doesn’t even show on the First Data side.

They have one account working with a live site, and we are about to launch the new version of the site – but I can’t get transactions to go through.

Any help is greatly appreciated.

Running WooCommerce plus the Payeezy plugin to connect to client First Data account

When I tested it myself it works and money goes through. When I tried with wrong credit card details e.g CC number / Expiry / Verification it gives an error which is good.

But for the entries that didn’t go through for our clients, there’s no record on eWay.
Is there a log that the plugin creates? If not is it possible to create that option to easily trace such issues?
So basically creating log of the request sent to eWay and logging the response.

Is this an issue of using an old API?
Could this possibly be related to the CC not being activated but it is a valid credit card? or the credit card is over the limit? and Gravityforms doesn’t wait for the response from eWay?

What do you suggest to do?

https://www.ads-software.com/plugins/gravityforms-eway/

The only payment method I’m using is paypal. After filling out the checkout form, I am taken to paypal, where I log in, and make the payment, then eventually I go back to the store and I see the Thank You page, but I never receive the confirmation email from my store, so I therefore cannot know the download code for the downloads.

If I go to the “orders” page, I can see the transaction in the “failed” tab. I can then click on the email address to send a form email containing the download info.

Any idea what the transactions are failing and a confirmation email never gets sent? Could it be that the PayPal API has been changed, so it’s not working with eShop?

https://www.ads-software.com/extend/plugins/eshop/