My site is hosted using wordpress.com so I do not have access to any FTP credentials (additionally, nothing related to cPanel which I read was another tool most website owners have), and I also cannot install the File Manager plugin because the plugins directory does not exist. How can I regain access to my File Manager so that I can begin fixing my website?
]]>I am encountering a critical issue with the Ultimate Member plugin on my WordPress website. Whenever the plugin is enabled, users face the following errors during login or while accessing the site:
Hosting Details:
Observations:
The hosting support team confirmed that the issue is caused by the Ultimate Member plugin. When the plugin is deactivated, the errors do not appear. I have also verified the server configurations, and there are no hosting-related problems.
I rely on Ultimate Member for user login, signup, and role management, so this issue is significantly affecting my website’s functionality.
Please guide me on how to resolve this issue or suggest a workaround.
I am also attaching the debug log file with you.
Let me know if you need additional information about the setup or logs.
Thank you for your assistance.
Best regards,
Deepak Jha
Topperworld.in
https://drive.google.com/file/d/136zs3qv0PM08MNjVPg6kOQHCW_opj1Kg/view?usp=sharing
]]>In the console, I see this log entry: Failed to load resource: the server responded with a status of 504 (Gateway Time-out). The loaded resource is /?wc-ajax=checkout
I tried to deactivate the mail SMTP plugin. Then the result page showed up correctly, but the mails have not been sent anymore. I tried to use a different SMTP plugins, but that did not help either.
This is the complete system status:
WordPress environment
WordPress address (URL): https://[website]
Site address (URL): https://[website]
WooCommerce version: 7.8.0
WooCommerce REST API package: 7.8.0 /httpdocs_neu/wp-content/plugins/woocommerce/includes
WooCommerce Blocks package: 10.2.3 /httpdocs_neu/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Action Scheduler package: 3.5.4 /httpdocs_neu/wp-content/plugins/mailpoet/vendor/woocommerce/action-scheduler
Log directory writable: /httpdocs_neu/wp-content/uploads/wc-logs/
WordPress version: 6.2.2
WordPress multisite: –
WordPress memory limit: 768 MB
WordPress debug mode:
WordPress cron:
Language: de_DE
External object cache: –
Server environment
Server info: Apache
PHP version: 8.0.28
PHP post max size: 8 MB
PHP time limit: 30
PHP max input vars: 1000
cURL version: 7.68.0, OpenSSL/1.1.1f
SUHOSIN installed: –
MySQL version: 10.3.38-MariaDB-0ubuntu0.20.04.1
Max upload size: 2 MB
Default timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Multibyte string:
Remote post:
Remote get:
Database
WooCommerce database version: 7.6.0
Database prefix w2hn2p_
Total Database Size 117.00MB
Database Data Size 108.62MB
Database Index Size 8.38MB
w2hn2p_woocommerce_sessions Data: 0.27MB + Index: 0.02MB + Engine InnoDB
w2hn2p_woocommerce_api_keys Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_woocommerce_attribute_taxonomies Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_woocommerce_downloadable_product_permissions Data: 0.02MB + Index: 0.06MB + Engine InnoDB
w2hn2p_woocommerce_order_items Data: 0.11MB + Index: 0.05MB + Engine InnoDB
w2hn2p_woocommerce_order_itemmeta Data: 1.52MB + Index: 0.55MB + Engine InnoDB
w2hn2p_woocommerce_tax_rates Data: 0.02MB + Index: 0.06MB + Engine InnoDB
w2hn2p_woocommerce_tax_rate_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_woocommerce_shipping_zones Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_woocommerce_shipping_zone_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_woocommerce_shipping_zone_methods Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_woocommerce_payment_tokens Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_woocommerce_payment_tokenmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_woocommerce_log Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_actionscheduler_actions Data: 0.08MB + Index: 0.11MB + Engine InnoDB
w2hn2p_actionscheduler_claims Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_actionscheduler_groups Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_actionscheduler_logs Data: 0.06MB + Index: 0.03MB + Engine InnoDB
w2hn2p_aiowps_audit_log Data: 88.61MB + Index: 1.13MB + Engine InnoDB
w2hn2p_aiowps_debug_log Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_aiowps_events Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_aiowps_global_meta Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_aiowps_login_activity Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_aiowps_login_lockdown Data: 1.52MB + Index: 0.58MB + Engine InnoDB
w2hn2p_aiowps_permanent_block Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_borlabs_cookie_consent_log Data: 0.20MB + Index: 0.05MB + Engine InnoDB
w2hn2p_borlabs_cookie_content_blocker Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_borlabs_cookie_cookies Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_borlabs_cookie_groups Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_borlabs_cookie_script_blocker Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_borlabs_cookie_statistics Data: 0.08MB + Index: 0.11MB + Engine InnoDB
w2hn2p_commentmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_comments Data: 0.22MB + Index: 0.16MB + Engine InnoDB
w2hn2p_easywpsmtp_debug_events Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_easywpsmtp_tasks_meta Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_e_events Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_e_notes Data: 0.02MB + Index: 0.17MB + Engine InnoDB
w2hn2p_e_notes_users_relations Data: 0.02MB + Index: 0.05MB + Engine InnoDB
w2hn2p_e_submissions Data: 0.02MB + Index: 0.27MB + Engine InnoDB
w2hn2p_e_submissions_actions_log Data: 0.02MB + Index: 0.11MB + Engine InnoDB
w2hn2p_e_submissions_values Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_gla_budget_recommendations Data: 0.20MB + Index: 0.11MB + Engine InnoDB
w2hn2p_gla_merchant_issues Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_gla_shipping_rates Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_gla_shipping_times Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_links Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_automations Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_mailpoet_automation_runs Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_automation_run_logs Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_automation_run_subjects Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_mailpoet_automation_triggers Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_mailpoet_automation_versions Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_custom_fields Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_dynamic_segment_filters Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_feature_flags Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_forms Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_mailpoet_log Data: 0.08MB + Index: 0.00MB + Engine InnoDB
w2hn2p_mailpoet_mapping_to_external_entities Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_migrations Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_newsletters Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_mailpoet_newsletter_links Data: 0.02MB + Index: 0.05MB + Engine InnoDB
w2hn2p_mailpoet_newsletter_option Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_newsletter_option_fields Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_newsletter_posts Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_newsletter_segment Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_newsletter_templates Data: 2.52MB + Index: 0.00MB + Engine InnoDB
w2hn2p_mailpoet_scheduled_tasks Data: 0.13MB + Index: 0.11MB + Engine InnoDB
w2hn2p_mailpoet_scheduled_task_subscribers Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_segments Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_mailpoet_sending_queues Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_mailpoet_settings Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_statistics_bounces Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_mailpoet_statistics_clicks Data: 0.02MB + Index: 0.05MB + Engine InnoDB
w2hn2p_mailpoet_statistics_forms Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_statistics_newsletters Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_mailpoet_statistics_opens Data: 0.02MB + Index: 0.08MB + Engine InnoDB
w2hn2p_mailpoet_statistics_unsubscribes Data: 0.05MB + Index: 0.05MB + Engine InnoDB
w2hn2p_mailpoet_statistics_woocommerce_purchases Data: 0.02MB + Index: 0.06MB + Engine InnoDB
w2hn2p_mailpoet_stats_notifications Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_mailpoet_subscribers Data: 0.06MB + Index: 0.16MB + Engine InnoDB
w2hn2p_mailpoet_subscriber_custom_field Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_subscriber_ips Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_subscriber_segment Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_mailpoet_subscriber_tag Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_mailpoet_tags Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_user_agents Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_mailpoet_user_flags Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_options Data: 3.52MB + Index: 0.08MB + Engine InnoDB
w2hn2p_postmeta Data: 3.52MB + Index: 1.92MB + Engine InnoDB
w2hn2p_posts Data: 3.52MB + Index: 0.13MB + Engine InnoDB
w2hn2p_termmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_terms Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_term_relationships Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_term_taxonomy Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_usermeta Data: 0.09MB + Index: 0.03MB + Engine InnoDB
w2hn2p_users Data: 0.02MB + Index: 0.05MB + Engine InnoDB
w2hn2p_wc_admin_notes Data: 0.08MB + Index: 0.00MB + Engine InnoDB
w2hn2p_wc_admin_note_actions Data: 0.05MB + Index: 0.02MB + Engine InnoDB
w2hn2p_wc_category_lookup Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_wc_customer_lookup Data: 0.05MB + Index: 0.03MB + Engine InnoDB
w2hn2p_wc_download_log Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_wc_order_coupon_lookup Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_wc_order_product_lookup Data: 0.14MB + Index: 0.19MB + Engine InnoDB
w2hn2p_wc_order_stats Data: 0.06MB + Index: 0.05MB + Engine InnoDB
w2hn2p_wc_order_tax_lookup Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w2hn2p_wc_product_attributes_lookup Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_wc_product_download_directories Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_wc_product_meta_lookup Data: 0.02MB + Index: 0.09MB + Engine InnoDB
w2hn2p_wc_rate_limits Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_wc_reserved_stock Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_wc_tax_rate_classes Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_wc_webhooks Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w2hn2p_wpfm_backup Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_wpforms_payments Data: 0.02MB + Index: 0.14MB + Engine InnoDB
w2hn2p_wpforms_payment_meta Data: 0.02MB + Index: 0.05MB + Engine InnoDB
w2hn2p_wpforms_tasks_meta Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_wpmailsmtp_debug_events Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_wpmailsmtp_tasks_meta Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w2hn2p_xcloner_scheduler Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Post Type Counts
attachment 126
elementor_font 1
elementor_library 11
elementor_snippet 3
mailpoet_page 1
nav_menu_item 9
page 18
post 7
product 32
seedprod 1
shop_order 395
wp_global_styles 1
Security
Secure connection (HTTPS):
Hide errors from visitors
Active plugins (22)
All In One WP Security by All In One WP Security & Firewall Team – 5.1.9
BackWPup by Inpsyde GmbH – 4.0.0
Borlabs Cookie - Cookie Opt-in by Borlabs GmbH – 2.2.63
Borlabs Font Blocker by Borlabs GmbH – 1.0.5
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd by SeedProd – 6.15.7
Elementor Pro by Elementor.com – 3.13.2
Elementor by Elementor.com – 3.13.4
Jetpack by Automattic – 12.2.1
MailPoet by MailPoet – 4.18.1
PowerPack Lite for Elementor by IdeaBox Creations – 2.7.6
Products per Page for WooCommerce by Algoritmika Ltd – 2.1.1
SVG Support by Benbodhi – 2.5.5
To Top by Catch Plugins – 2.5.2
W3 Total Cache by BoldGrid – 2.3.2
WooCommerce Weight Based Shipping by weightbasedshipping.com – 5.5.4
Checkout Field Editor for WooCommerce by ThemeHigh – 1.9.0
WooCommerce-Zahlungen by Automattic – 6.0.0
WooCommerce by Automattic – 7.8.0
WP-Dateimanager by mndpsingh287 – 7.1.9
WP Mail SMTP by WP Mail SMTP – 3.8.0
WP-Sweep by Lester 'GaMerZ' Chan – 1.1.8
WPForms Lite by WPForms – 1.8.2.1
Inactive plugins (3)
Easy WP SMTP by Easy WP SMTP – 2.1.0
NEW! WordPress Status Monitor by Status Monitor – 1.2.0
XCloner - Site Backup and Restore by watchful – 4.6.4
Dropin Plugins (2)
advanced-cache.php advanced-cache.php
maintenance.php maintenance.php
Settings
API enabled: –
Force SSL: –
Currency EUR (€)
Currency position left_space
Thousand separator
Decimal separator ,
Number of decimals 2
Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –
WooCommerce pages
Shop base: #363 - /shop/
Cart: Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #369 - /mein-konto/
Terms and conditions: Page not set
Theme
Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child theme:
Parent theme name: Hello Elementor
Parent theme version: 2.7.1
Parent theme author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce support:
Templates
Overrides hello-theme-child-master/woocommerce/emails/customer-on-hold-order.php version 3.7.0 is out of date. The core version is 7.3.0
Outdated templates: Learn how to update
Admin
Enabled Features: activity-panels, analytics, product-block-editor, coupons, customer-effort-score-tracks, import-products-task, experimental-fashion-sample-products, shipping-smart-defaults, shipping-setting-tour, homescreen, marketing, mobile-app-banner, navigation, onboarding, onboarding-tasks, remote-inbox-notifications, remote-free-extensions, payment-gateway-suggestions, shipping-label-banner, subscriptions, store-alerts, transient-notices, woo-mobile-welcome, wc-pay-promotion, wc-pay-welcome-page
Disabled Features: core-profiler, minified-js, new-product-management-experience, product-variation-management, settings, async-product-editor-category-field
Daily Cron: Next scheduled: 2023-06-17 11:17:15 +02:00
Options:
Notes: 116
Onboarding: completed
WooCommerce Payments
Version: 6.0.0
Connected to WPCOM: No
Blog ID: -
Account ID: -
MailPoet
Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: WordPress
Cron ping URL: https://[website]?mailpoet_router&endpoint=cron_daemon&action=ping
Action Scheduler
Version: 3.5.4
Data store: ActionScheduler_DBStore
Action Status Count Oldest Scheduled Date Newest Scheduled Date
Complete 178 2023-05-16 16:15:41 +0200 2023-06-16 15:23:28 +0200
Failed 11 2022-10-31 18:01:24 +0100 2023-06-15 22:20:16 +0200
Pending 3 2023-06-17 13:45:16 +0200 2023-06-23 13:45:16 +0200
Status report information
Generated at: 2023-06-16 15:23:31 +02:00
]]>I’m looking here before going to the plugin/theme developer (Essential Real Estate/G5 Beyot theme) because I am getting stuck at the set up stage on the new install, before even trying it with forms.
Any thoughts?
Thanks,
Arthur
Problem: SiteGround hosting and getting 504 Gateway Timeout – Can’t Log In to WP Admin and also cannot load pages with lots of data. Simple pages still load. LOTS of errors show in the log.
PS: I am not a technical person so this is all layman’s experiences.
I have battled with this problem for months now, and progressively getting worse and many calls to SiteGround we achieved nothing including hiring a professional developer. All respect to SiteGround, I still recommend them, but maybe my site is just ‘different’.
The site gets very few visitors as its a closed/private training administration site, so maybe 5 people a day. It has 35 plugins all necessary, but handles lots of form submissions. Stores 60 000 plus submissions with attachments which are all offloaded to Digital Ocean for storage. Disk usage for the site is 15 GB, large I know. Pageviews less than 1000 a month. Bandwidth <45MB month.
EVENTUALLY I have resolved the issue and my site now loads like lightening again.
I removed the SG Optimiser plugin completely, Disabled NGINX DIRECT DELIVERY, DYNAMIC CACHE and MEMCACHED in my SiteGround account completely. Converted back from Ultrafast PHP back to Standard PHP. ALSO removed Jetpack completely.
HayHo, site works perfectly again. No errors show anymore in my logs.
If I activate ANY of the above again, I get 504 errors. Seems any of the speed enhancing tools actually slow things down.
Now according to the SiteGround engineers this is not possible and it cannot be happening, but as I said I am not a tech expert, jut know what I did to fix the problem.
This is my experience, if it helps anyone else, great.
]]>Gateway Timeout
The gateway did not receive a timely response from the upstream server or application.
Thanks
]]>