- Customer Payment Issues:
- I received an email from a customer claiming she made a payment via my website. She provided a receipt showing payment dated 12/10/2024. However, her order is marked as “pending” in my WooCommerce dashboard, and there is no corresponding payment record in my Stripe dashboard.
- Testing and Validation:
- I conducted a test order to check the payment processing, and although account validation, account settings, and API configurations are all correct, I still encountered issues regarding the payment status.
- Suspicion of Fake Receipt:
- There’s a possibility that the customer may not have completed the payment and may have sent a fake receipt. This is compounded by the fact that I have other customers with pending payments from the same timeframe.
Additionally, I have contacted Stripe and WooCommerce support, and they have been very helpful. However, when I reached out to Hostgator for assistance, they immediately suggested that I pay for a $80 security upgrade to receive support, which I find suspicious.
I would appreciate any guidance or troubleshooting steps to understand why these issues are occurring and how I can verify the legitimacy of the payments received through my site.
Thank you for your assistance!
]]>Is there a good CURRENT video of how to get started making a site on wordpress through hostgator?
Not something generic, but something current and specific.
Are there any good CURRENT articles on how to use wordpress on hostgator to build a website??
Thank you all in advance ]]>
I have even created a new home page and changed the front-page to match this new page, but the old content still displays.
I am using Hostgator, my site automatically had W3 Total Cache and Jetpack installed, but I’ve removed every instance of caching on the settings, and the old content still shows up.
After logging into WordPress on my phone, the correctly updated front page displayed, but it’s still being cached on other browsers on my phone. ]]>
Hosting and domain query
Our domain has since been suspended by our domain registry after getting from them ?a payment page screenshot which we have no knowledge of or have ever done (showing Dubaipay / smart dubai -? totally different country and continent!
Our domain registrar contacted us stating Phishing had been reported on our domains and it needed to be removed immediately otherwise the domain would be suspended. Email was from a Legal and Abuse Department which we checked was not spam via their live chat portal.
They were told we have no access to our cpanel/ any of our websites or domain dashboards and then told we needed to contact our hosting provider (Hostgator)
QUESTION 1
1A. What does a suspended domain mean?
1B. Can a suspension be reversed?
SECOND PART - HOSTING is with Hostgator
We contacted Hostgator Live Chat and told the following after an hour long call:
‘thank you for letting me know. i’ll escalate the case to the admins to remove’
‘they will email you once the issue is resolved .? You should receive an update in 24 hours.?? - we didn’t
The domain (the main one with our hosting provider) has since ?been suspended by the domain registrar
THIRD PART MALWARE ?on all of our websites
As we have been paying for hosting and not one of our websites are live (either google warnings or error messages), which ?has been going on for 1.5 years (including 7 months of live chat calls) to get to the malware department where we were eventually given costs for removal!
QUESTION 2
2A ?How can Hostgator be charging us? hosting when the domains don’t show anywhere?
2B Would really appreciate what our options are going forward or any other suggestions.
Finally, apologies for the long post and thank you in advance of any supportive comments.
PS if this is in the wrong section would appreciate if it can be put in the relevant section. Thank you.?
]]>Please could you help to resolve this to improve page load time?
]]>Each time I click the update button I received an array of messages, including:
‘Briefly Unavailable for Scheduled Maintenance. Check Back in a Minute’
I contacted Hostgator but they were unable to assist me.
I researched the problem and discovered that it may be something to do with maintenance mode.
Unfortunately, my efforts to locate the problem file (.maintenance file) using filezilla have floundered. I can’t connect to my website. Instead, I keep getting the message:
‘Error: Critical error: Could not connect to server.’
Thanks in advance for any advice.
Regards,
Lara
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