To troubleshoot, I have deleted the fields and created new ones with new meta keys, and the value still does not show up in the notification emails. Any ideas what could be causing this issue?
My website is under development and currently in maintenance mode. I can send you a login if you need it for troubleshooting.
Thanks!
]]>I am here again to take advantage of your patience and experience.
I am having problems with the content of the notification emails: In the form I added some fields to write the donor’s address and enabled both “Save in donor record” and “Show in receipt” but in the receipt email, the donor’s contact details do not appear!
Having multiple forms, I inserted different meta keys for each field that could have the same label (for example indirizzo_mg and indirizzo_al for the address respectively in the modules “Messe gregoriane” and “Accendi un lumino”).
Then I configured: Settings -> New Donation (and New Offline Donation) inserting the appropriate mail tag in the mail text area.
Why then, in the donation notification email, the donor’s data does not appear?
I also have an other minor question: I added a second email address as receiver of any donation receipt, but at the moment it only reaches the first one.
thanks for your job and your help.
]]>I suppose this has something to do with special characters in the meta key of the field.
Here is an example:
My field name is ‘Ticketpreis (AK)‘ and the automatically generated meta key is ‘_ticketpreis_(ak)‘.
When I enter a value into this field in the backend, save the event and reload the backend page, the value is gone.
In addition to this, I cannot delete the field in the field editor.
Until the latest update, all this was working.
If special characters are no more supported in the meta keys, then these should not be generated automatically.
Cheers!
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