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error field missing creating new ticket

sodipyme — Sun, 13 Aug 2023 08:18:40 +0000

Hi, we have a problem when create a ticket receive the message “required field missing”

thanks for this great plugin.

How to disable creating tickets for users (only admin can create new ticket)

jszloch — Mon, 07 Jun 2021 07:34:19 +0000

We would like only administrators to be able to create new tickets. Users can only see them (cannot create a new ticket) – is it possible with the SupportCandy plugin?

Create awesome support tickets programmaticaly

viollaqq — Thu, 18 Jul 2019 20:41:17 +0000

I’m trying to create a ticket in an action hook. I searched a lot about the situation but found nothing. Could you please help me?
I think this is a question of many others.

Mobile File Permissions

potash18 — Sat, 27 Oct 2018 08:37:24 +0000

Hi,

When I click the ‘upload files’ button from the new ticket form on an android device I get the prompt ‘Allow Chrome to record audio?’

Why does the form need access to audio permission and how can I turn this off? It should only allow access to files

Sam

CC responds = new ticket

TeeRiese — Fri, 03 Aug 2018 09:25:45 +0000

If you send a ticket via CC to another recipient and the recipient responds to it, a new ticket is created instead of the response being assigned to the existing ticket.

The subject in the ticket has not been adjusted.

Have I configured something wrong?

Cannot save new ticket

sam9999it — Sun, 09 Jul 2017 08:23:47 +0000

HI, I’m trying Ucare support ticke on web site https://it.digestum.eu/support/ I have try to create a ticket with a amministor and afetr with a new user create with ucare interface, but I’m not enabled to save tickets.
Why cannot I create and save a new ticket?

Incorrect Ticket ID or Email Address!

Ben Rothman — Sun, 09 Apr 2017 15:21:49 +0000

When a user tries to open a ticket from the ‘Open Ticket’ page that the plugin created, there are two fields: ‘Ticket #’ and ‘Email Address’. There does not seem to be a way for a user to get open a new ticket.
How does a user open a new ticket?

Disabling all email notifications

marianogi — Fri, 13 May 2016 11:51:06 +0000

Hi,

Is there any setting to disable email notifications? I don’t want to send any automatic emails at all.

Thank you in advance.

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