PAYMENT OPTIONS

There are no payment methods available. This may be an error on our side. Please contact us if you need any help placing your order.

I have done all the preliminary troubleshooting: Disabling all plugins except those 2, Reinstalling WP 6.5.3, Deleting and reinstalling Woocommerce. Deleting and reinstalling NMI Plugin. Checked error logs, nothing pertaining to this, and no reference errors in developers console.

NMI is configured properly, NOT in Test Mode (Though the issue happens regardless)
If I select any of the default payment methods (ie. COD, Bank Transfer, etc…) Those come through properly.

I have this exact version of WordPress, Woocommerce and NMI plugin running on a hosting account with HostGator and everything works perfectly. Reference URL: https://financialsolutionsgroupllc.biz/shop/ then proceed to checkout. and you will see I have the NMI plugin working (called Process with Cliq).

Also, the date picker is EXTREMELY cumbersome. Is there another way to pick the expiration date?

Screenshot: https://www.dropbox.com/s/iszf8b3aabf06ic/Screen%20Shot%202020-11-18%20at%203.18.05%20PM.png?dl=0

Please let me know if you have any questions.

Thanks in advance,

Denys

We installed this plugin, and although it seemed to go fine, all users are unable to enter credit cards.

This happens in both Firefox and Chrome, and javascript is *not* disabled for either one.

The error message for all users reads:
JavaScript has been disabled in this browser. Please enable it or update your browser to place this order
and the update link just goes to Google Chrome.

Someone else had this issue once, but no information was provided –
https://www.ads-software.com/support/topic/problem-with-javascript-message-not-activated/

Here is a screenshot of the error:

Any help would be appreciated, or the alternative would be to go back to Authorize.net…

Sometimes we receive emails advising that there has been an order failure, then we look in the WooCommerce Orders and see a failure note was recorded, but around two minutes later it is posted as a success (on its own, without any admin intervention).

In these situations, according to both Merchant One and NMI, there was only one charge attempt and it was successful. There was never any failure on their end. On the NMI side I have left all point of failure boxes unchecked.

Merchant One tells me it is the XL NMI Gateway for WooCommerce plugin at fault. Can anyone help me understand why this is happening and how to make it stop? My client is spending a lot of extra time sorting through these orders and is getting very annoyed. Thanks in advance!!

Text from WooCommerce Order screen:

Order #xxxxx details
Payment via Credit Card Payment (xxx). Paid on April 19, 2020 @ 11:38 am. Customer IP: xxx.xxx.xxx.xxx

XL NMI Gateway for WooCommerce Charge Approved: Visa ending in xxxx (expires xx/xx) (Transaction ID xxx)
April 19, 2020 at 11:38 am

XL NMI Gateway for WooCommerce Payment Failed (The card expiration month is invalid, please re-enter and try again.) Order status changed from Pending payment to Failed.
April 19, 2020 at 11:36 am

Platform details:

WooCommerce version: 4.0.1
XL NMI Gateway for WooCommerce Version 1.8.5

Server info: Apache
PHP version: 7.4.5
PHP post max size: 50 MB
PHP time limit: 60
PHP max input vars: 1000
cURL version: 7.29.0, NSS/3.44
MySQL version: 5.5.5-10.3.22-MariaDB
Max upload size: 40 MB

Active plugins (39)
Advanced WooCommerce Reports by MakeWebBetter – 1.0.3 – Not tested with the active version of WooCommerce
Child Theme Configurator by Lilaea Media – 2.5.2
Easy Theme and Plugin Upgrades by Chris Jean – 2.0.1
Elementor Pro by Elementor.com – 2.8.5
Elementor by Elementor.com – 2.9.8
Enhanced Text Widget by Clever Widgets – 1.5
Beehive Pro by WPMU DEV – 3.2.4
Health Check & Troubleshooting by The www.ads-software.com community – 1.4.4
Heartbeat Control by WP Rocket by WP Rocket – 2.0
jQuery Manager for WordPress by Remzi Cavdar – 1.10.4
Ocean Extra by OceanWP – 1.6.2
Ocean Pro Demos by OceanWP – 1.1.0
Phone Orders for WooCommerce (Pro) by AlgolPlus – 3.4.2
Post SMTP by Yehuda Hassine – 2.0.11
Server IP & Memory Usage Display by Apasionados, Apasionados del Marketing – 2.1.0
Simple Login Log by Max Chirkov – 1.1.3
Sucuri Security – Auditing, Malware Scanner and Hardening by Sucuri Inc. – 1.8.24
Branda Pro by WPMU DEV – 3.3.1
User Role Editor by Vladimir Garagulya – 4.53.1
WooCommerce integration for UserPro by Deluxe Themes – 1.4 – Not tested with the active version of WooCommerce
UserPro by Deluxe Themes – 4.9.35.1
WooCommerce Order Navigation by FullStack – 1.0.0 – Not tested with the active version of WooCommerce
WooCommerce Advanced Notifications by WooCommerce – 1.2.19 – Not tested with the active version of WooCommerce
WooCommerce Customer/Order/Agent Code Export by SkyVerge – 5.0.6 – Not tested with the active version of WooCommerce
WooCommerce Dynamic Pricing by Lucas Stark – 3.1.15 – Not tested with the active version of WooCommerce
WooCommerce Sales Report Email by WooCommerce – 1.1.10 – Not tested with the active version of WooCommerce
WooCommerce Shipment Tracking by WooCommerce – 1.6.18 – Not tested with the active version of WooCommerce
WooCommerce Stamps.com API integration by WooCommerce – 1.3.16
WooCommerce USPS Shipping by WooCommerce – 4.4.39
WooCommerce – StampscomEndicia Integration by Stamps.comEndicia – 2.0.0 – Not tested with the active version of WooCommerce
WooCommerce by Automattic – 4.0.1
XL NMI Gateway for WooCommerce by XLPlugins – 1.8.5
Hummingbird Pro by WPMU DEV – 2.4.1
WP Last Login by Konstantin Obenland – 3
Smush Pro by WPMU DEV – 3.6.1
WPForms Form Pages by WPForms – 1.2.1
WPForms by WPForms – 1.5.6.2
WPMU DEV Dashboard by WPMU DEV – 4.8.1
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels by WebToffee – 4.0.7

I’ve contacted your design team by phone and by the form on your website and I’m leaving this message here too.

After setting up the pro version of the NMI for WooCommerce plugin and running a few transactions, I’m getting failures for:

– business name (should be optional)
– Visa not accepted
– email address not included for shipping address

There is no way to remove the business name field and no way to add an email address for shipping address in WooCommerce, which is pointless, because the email address is only for the billing.

It’s critical I hear from someone soon, as we are losing sales because of these issues in migration to your plugin. We’re using Fortress Payments as our processor.

There is NO clear instruction on how to connect Fortress Payments with your plugin. The only way I can see to do that is to use the free version and add the API key for Fortress, but I’m not sure if both plugins need to be active. The documentation on this plugin is abysmal.

Also, in your installation instructions, there is no “Chekout” tab in WooCommerce at this time, so you can’t configure the 3 step API.