We are using WP Mail SMTP to connect to our SMTP server and have that plugins Debug tracker enabled. It records each time a notification is correctly sent out but does not record anything at the times that users claim they submitted a form we never received a receipt of. Similarly, we have the pluggin WP Mail Tracking installed. It records both successful and unsuccessful emails sent out but never has an entry for the times that users claim they submitted a form we never received a receipt of.

It seems that the issue is somewhere within the scope of the Constant Contact plugin since the notifications don’t even seem to be registering with WP Mail SMTP. And yes, we have considered user error but this issue has been going on for over a year and is too frequent to be user error at this point.

We are also using WP Mail Logging and none of these submissions are appearing either as sent or as errors.

I have inspected the Google API backend and no errors are being recorded there. We do not send a high volume of emails.

We are using Constant Contacts form plugin and need to use it for specific reasons.

This issue was not present, in the same way, before we installed WP Mail SMTP. (We had a previous issue of some email clients not recieving out emails, but with them logged properly with WP Mail Logging, prior to implementing SMTP on our site.)

Let me know if you have any insights.

Thank you.

It seems wordpress is stripping empty P tags. The issue is caused in a line in ../wp-content/plugins/contact-form-7/includes/contact-form.php; Umetzu found the issue: https://www.ads-software.com/support/topic/contact-form-doesnt-send/#post-14164972

Please push an update, this is causing a lot of issues.

Running: WordPress 5.7 and CF7 v5.4
Theme: https://themeforest.net/item/nanosoft-wp-theme-for-it-solutions-and-services-company/22064051
LiteSpeed Cache v3.6.4 and Quic.Cloud CDN Enabled

I have now installed EASY WP SMTP v1.4.6 to see if this would resolve the issue, but still getting the same issue – no validation and no submissions.

One form example is:

<div class="contact style3">
<div class="row">
<div class="columns columns-6"><label>Full name * [text* text-nw01 placeholder akismet:author "e.g., John Doe"]</label></div>
<div class="columns columns-6"><label>Company * [text* text-nw02 placeholder "Company Name"]</label></div>
</div>
<div class="row">
<div class="columns columns-6"><label>Work email address * [email* email-nw03 placeholder "[email protected]"]</label></div>
<div class="columns columns-6"><label>Phone number [tel tel-nw04 placeholder "Full Number (incl. prefix)"]</label></div>
</div>
<div class="row">
<div class="columns columns-6"><label>Company size * [select* menu-nw05 "Please Select" "1-10" "11-50" "51-200" "201-500" "501+"]</label></div>
<div class="columns columns-6"><label>Area of Interest? * [select* menu-nw06 "Please Select" 
" General Enquiry"
" Cyber Security"
" IT Support"
" Data Protection / Back-up"
" Cloud Solutions"
" End User Computing"
" Procurement (Hardware/Software)"]</label></div>
</div>
<div class="row">
<div class="columns columns-12"><label>How we can help you? * [textarea* textarea-431 placeholder "Let us know what you need."]</label></div>
</div>
NextWave IT is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:
<div class="row">
<div class="columns columns-12">[acceptance acceptance-comms optional]I agree to receive other communications from NextWave IT. [/acceptance]</div>
</div>
In order to provide you the content requested, we need to store and process your personal data. If you consent to us storing your personal data for this purpose, please tick the checkbox below.
<div class="row">
<div class="columns columns-8">[acceptance gdpr-consent]I agree to allow NextWave IT Solutions to store and process my personal data.* [/acceptance]</div>
<div class="columns columns-4">[submit "Submit"]</div>
</div>
</div>
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Any clues would be greatly appreciated, as it is affecting about 5 different forms on our website

The form is not submitting even after setup SMTP.
We send a test mail from post SMTP plugin mails are coming but when we submit a form mails are not working giving an error. It is also not generating email logs.

When I disable CleanTalk, it works fine with the Gmail. I am using WP Mail SMTP with my site to help with the mail. I also use WP Optimize to help with condensing the database and cache. I have this same set-up with Clean Talk, Wp Mail SMTP, WP Optimize and using Gmail accounts for the contact form on several other clients sites and they works fine, but for some reason this site is not.

Please help.

When the pop up appears in the console log a 403 error appears

When the user enters their data in, it does not submit, checked the console, and the only error that i see is:

{code: “rest_cookie_invalid_nonce”, message: “Cookie nonce is invalid”, data: {status: 403}}
code: “rest_cookie_invalid_nonce”
data: {status: 403}
message: “Cookie nonce is invalid”

I believe your cookie name/session is in conflict with another plugin maybe?

<div class="col-md-7 col-md-push-1 animate-box">
  <div class="row">
    <div class="col-md-6">
      <div class="form-group">
        [text* your-name class:form-control placeholder"Name"]
      </div>
    </div>
    <div class="col-md-6">
      <div class="form-group">
        [email* your-email class:form-control placeholder"Email"]
      </div>
    </div>
    <div class="col-md-12">
      <div class="form-group">
        [textarea your-message class:form-control placeholder"Message"]
      </div>
    </div>
    <div class="col-md-12">
      <div class="form-group">
        [submit class:btn class:btn-primary class:btn-submit "Send Message"]
      </div>
    </div>
  </div>
</div>

<div class="col-md-12 col-md-offset-0">
						<div class="row">
							<div class="col-md-4 animate-box">
								<h3><?php the_field('contact_direction'); ?></h3>
								<ul class="contact-info">
									<li><span><i class="icon-map5"></i></span><?php the_field('contact_address'); ?></li>
									<li><span><i class="icon-phone4"></i></span><?php the_field('contact_phone'); ?></li>
                                    <li><span><i class="icon-envelope2"></i></span><a href="mailto:<?php the_field('contact_email'); ?>"><?php the_field('contact_email'); ?></a></li>
                                    <?php if( get_field('contact_website') ): ?>
                                        <li><span><i class="icon-globe3"></i></span><a href="<?php the_field('web_site_url'); ?>"><?php the_field('contact_website'); ?></a></li>
                                    <?php endif; ?>
								</ul>
							</div>
							<?php echo do_shortcode('[contact-form-7 id="183" title="Contact form 1"]'); ?>
						</div>
					</div>