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Some missed chats and offiline messages are not notified by email

madleine — Mon, 01 May 2023 22:44:32 +0000

Hi,

We are using Tawk.to version 0.7.2, it is a cool plugin but we have an issue now

Some missed chats and offiline messages are not notified by email even though we set to receive notifications by email and it used to work before

I checked today that we had some missed and offline messages accessing from desktop that we did not get notified about via email, some get notified by email other do not

Let me know soon, thanks

Best regards,

Great job

ellithoma — Wed, 22 Mar 2017 19:30:42 +0000

I like your plugin. Use it on both my websites.

incredible!

sarahdesainthubert — Sun, 19 Mar 2017 11:59:40 +0000

Works on website and android mobile. Incredible!

Great software

s1mbo — Wed, 01 Feb 2017 18:41:13 +0000

Easy to install. Nice simple operation. Rapid response from support team.

Great plug in. Just a suggestion…

jmatthew01 — Thu, 19 Jan 2017 23:51:03 +0000

Your plug in is great. One thing would be cool though. For the Offline message, it would be great if they could leave either an email OR a phone number. Right now, if they try to leave a phone number, they form doesn’t submit. Some folks would rather leave a phone number than an email.

Thanks

Form offline

gmelofernandes — Tue, 20 Dec 2016 19:19:29 +0000

How to insert a “phone” field in the offline form?

Thak you!

Offline Messages, IE and Colours

JakeDH — Tue, 25 Nov 2014 10:50:20 +0000

Hi,

I’m liking this plugin so far, all I wanted was a 1-to-1 chat system for my WordPress site, and far too many chat plugins have unnecessary group chat and message board features, so good job with this plugin

I have three questions:

1. Where do offline messages get sent? As in if I am not logged in to WordPress OR on the tidio site, and a user sends a message, where can I then find this message?

2. Does this work fully in Internet Explorer? It seems to work fine in the up-to-date version of IE, but in older versions, the chat box in the bottom right hand corner doesn’t seem to appear at all.

3. Can we use custom colours? I see the plugin allows for us to choose from a select number of colours, but is there anyway to change the colour to a custom one (specifically #D00000) without the use of CSS?

Many thanks,

Jake Howland

https://www.ads-software.com/plugins/tidio-live-chat/