Our orders placed on PayPal are put “ON HOLD” whenever someone decides to pay via PayPal. This does not happen when they choose something like “Stripe”
Is this because the email we have linked?
For example;
We have the main email for PayPal set as:
But the email we have linked on the website for PayPal is a different email which is [email protected].
Is the “ON HOLD” situation happening because we are using a different email other than the main email we have for PayPal? And if we use the main email, will the orders be put as “Processing” versus the way they do currently (ON HOLD)?
Thanks for any insights you have on this issue.
]]>The order note says :
Validation error: PayPal IPN response from a different email address (my email address). Order status changed from Pending payment to On hold.
Please help as I dont know how to complete the order and set up the shop so customers can order again
thanks
I want to change the body text of woocommerce/templates/emails/customer-on-hold-order.php.
Is there any hook, filter or any other way to change the text from
<p><?php esc_html_e( ‘Thanks for your order. It’s on-hold until we confirm that payment has been received. In the meantime, here’s a reminder of what you ordered:’, ‘woocommerce’ ); ?></p>
to my own customised text?
any help will be really appreciated
Regards,
Gennie
I’m setting up my woocommerce – and when I did a test purchase as a customer – my product (download) is on hold (I have not receiced the download link) – due to
” a validation error: Paypal IPN response from a different email address.”
I have 2 email addresses linked to my business account, so this should not make any difference.
If this email address is different – what is it different from?? where is the email setting which must be identical to the paypal IPN response??
]]>What can I do to enable a Download in the Order-On-Hold email already?
Any Idea or hint will help 
Thank you and best regards
Simon
]]>I got the problem, as far as I know, when I installed Loco Translate and translated the text:Your order is on-hold until we confirm payment has been received. Your order details are shown below for your reference: to swedish. I have tried to disable Loco, even though I find it far fetched that the plug-in is the issue, but nothing changes. And another strange part of the problem is that what text that changes colour from the default black to purple isn¨t static, it changes from On hold mail to on hold mail, in other worlds sometimes a text is purple/pink and sometimes not. Really strange.
Do anyone have an idea on how to troubleshoot this?
Kind regards
Markus Lindstrom
https://www.ads-software.com/plugins/woocommerce/
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