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Subscription being charged 5x

amandatero — Tue, 02 May 2023 18:26:33 +0000

We are using the WooCommerce Subscriptions option and one of our clients just messaged that she was charged five times in both April and May for her one subscription.

I have looked on the back end, and only one of her purchases is linked. The other four are not, so I cannot just refund her. When I go to WooCommerce > Orders or >Subscriptions, I see one order from her. However, when I go to Payments > Transactions, I see her charged five times instead of once.

Also, I would like to prevent this problem from happening in the future.

It is only happening to one of our customers.

SCAM. Do NOT give them your credit card!

jjkob — Fri, 26 Oct 2018 02:22:16 +0000

As the previous reviewers noted, support is virtually non-existent. What they failed to mention is that this company is a total scam that will overcharge you (even after you cancel your subscription). I was overcharged on my first payment, and support finally apologized and said it would issue a partial refund, but instead the company initiated another charge to my credit card. The company continued to overcharge me for the service I had withdrawn from my order, and then started charging me that amount twice per month! When I noticed the overcharges and additional charges I pestered support and finally received a response confirming that my account was canceled, after which the company not only continued to charge me but actually charged me even more — I was charged three times in October 2018, each time an amount that was too high (i.e., including a service that I had removed in my initial order). The company (NEBELHORN GMBH) is in Europe, so I have no legal recourse other than to inform my credit card provider that the charges are fraudulent. Hopefully nobody makes the same mistake I did…

woocommerce wholesale order shipping issue

jfores19 — Fri, 01 Dec 2017 21:26:34 +0000

so I know shipping is a crazy issue for many businesses – we have it set up for retail customers with free shipping over $75 to make it easy. However, we dont want to offer free shipping for wholesale customers. HOWEVER – when a recent wholesale customer went to place an order for about 240 pieces of numerous different products (very small and can fit in one or two boxes) it only gave two shipping options USPS priority for $1700, or first class for over $5000. When we package up and ship it actually costs about $20.

Does anyone know how to fix this?

[Plugin: Woocommerce USPS] Customers being wrongly charged for shipping

sadyswan — Wed, 17 Aug 2016 17:30:56 +0000

My site is for my boss’s coffee roasting business. When customers buy a bag of coffee, it is supposed to generate shipping costs for them. Starting last week, some people were being overchanged about 33% more than what they should be charged for shipping and some people were charged about 50% less than what they should have been. We use Woocommerce for our store and ship with USPS. I have tried creating shipping zones, but there is no option to use USPS so I stopped with that.
My current theory is that the weights are different online and in real life, but they seem to look right in each product. Is there a separate place I need to add weights in the USPS settings?
Has anyone else had this problem? Thanks in advance for any help.
Here is the site: jackiesjava.com

Customers being incorrectly charged for shipping

sadyswan — Wed, 17 Aug 2016 17:28:49 +0000

Manual Sync

Manuel5cc — Mon, 11 Jul 2016 08:41:24 +0000

Stateless sync tool seems to overcharge my server so it stops every 10 / 15 images and I get error 500. Can I manually upload my images to Google Storage and then relink the files?

https://www.ads-software.com/plugins/wp-stateless/