Partial refund cancels order

castimize — Tue, 05 Nov 2024 19:45:36 +0000

I am refunding 1 line item in woocommerce. So a partial refund.

But it cancels the total order.

How to change this?

Refund/Partial Refund Not Working

drewblu — Tue, 20 Jun 2023 22:35:10 +0000

Hi, have just gone to do a Partial Refund to a Customer, you enter in the amount in the “Refund Amount” Box as soon as you click in “Reason for Refund” Box or Click on the “Refund $??? Manually” or “Refund $??? via Afterpay” button the “Refund Amount” Box empties and you can’t process the Partial Refund.

I am trying to process the Partial Refund using Afterpay but that Button completely disappears, I thought the Afterpay plugin may have been the issue but the empty box problem happens for any payment method.

Has anyone else had this issue? It has worked completely fine in the past.

Refunds/Partial Refunds Not Working

janetaylor22 — Thu, 30 Mar 2023 23:06:54 +0000

Hi there,

Here’s what is happening:

The order status is set to processing or pending payment, and we want to issue a full or partial refund
I try to refund, but it throws an error message 817 when i try to refund via paytrace (in the statuses of processing, completed, and pending payment)
the only way we can do this is setting the status to refund, which automatically refunds the whole thing BUT it does not refund automatically through our payment gateway (PayTrace)

How can I a) issue a partial refund b) have this refund go through PayTrace automatically? Right now, it is simply changing the status from Processing to Refunded – not actually refunding

Shipping is not added in the neteasy portal

Nouman Shahid — Thu, 02 Jun 2022 07:09:20 +0000

Hi,

I have an issue with the shipping payment because some of the order doesn’t add the shipping amount in the netseay portal but when I checked in the woo commerce order the shipping is shown also I checked in your changelog you mention this point so my problem is related to this point and I used the plugin version 1.23.4

Fix – Fix critical errors sometimes happening when saving the shipping reference in the order.

For further clarification check this link for the difference in net total in woocomerce and neteasy portal.

https://www.linkpicture.com/q/Screenshot_8_2.png
https://www.linkpicture.com/q/Screenshot_9_16.png

Refund Status Does not Update

shahican — Thu, 26 May 2022 11:37:45 +0000

Hi, great plugin.
However, there is an issue.
If a customer purchases an item (for example ￡9.99) and a free product is added via “give away products’ section of your plugin (which has no additional cost), then once customer is refunded ￡9.99, then order status does not automatically change to ‘refunded’.
This is because the system thinks its a partial refund (although the whole order ￡9.99 is refunded).
Is there a fix for this?
Kindly let me know

Partial Refund template

528491 — Sun, 11 Jul 2021 06:28:05 +0000

Hello,
Can you please let me know if there is an option to include the ‘Partial Refund’ template for customization in this plugin as well? As of right now, only the regular ‘Full Refund’ template is available for editing.

I have seen in the list of support threads that one user already got this same issue resolved by your support. Is this part of the Premium plugin account only?

Thank you in advance,

Partial Refund template not being affected by this plugin

528491 — Fri, 09 Jul 2021 16:24:13 +0000

If I manually edit the refund amount in the process of editing an order, the Refund Email template that is sent to customer will automatically switch to ‘Partial Refund’ template.

from the Woocommerce documentation:

If the quantities of items are not set when issuing a refund then the order is not marked as refunded and the email that is sent will say “partial refund.”

How can I preview the Partial Refund Email with this plugin? Not the regular Refund Email.

Refunded items still show on invoice

madideas — Tue, 06 Jul 2021 15:02:27 +0000

If I refund one item in a multi-item order, then the totals on the invoice are updated accordingly, but the line item still shows exactly as before it was refunded, so it’s not clear on the invoice what’s actually happened. Am I missing something, or is this a bug?

Problem regenerating refund invoices

robingab — Thu, 07 Jan 2021 21:44:37 +0000

Hey there,

I’ve got a problem with the invoices when creating or regenerating a partially or fully refunded payement.
In both cases, the invoice is still the same, I am not able to see the refunded price.

Is there a way of making the invoices showing the refunds ?

Thanks for your help,

Robin.

Partial Refunds (Paypal advanced)

cireclay — Fri, 04 Sep 2020 16:46:26 +0000

I have a general question. Reading the description of the PayPal advanced payment method the documentation page says that partial refunds are not possible.

Is this a limitation of the woo-commerce plugin/system?

I currently use PayPal advanced on a magento website and I issue partial refunds all the time without issue.

For example, I may refund partial shipping costs, or modify an order if contacted by a customer prior to shipping. Is this not possible with woo-commerce when using PayPal advanced?

Thanks for any clarification that can be provided.
-Eric