I just checked on a ratings page that my judges will be using this weekend. The page renders weird and has a message “There has been a critical error on this website.”. So far, ratings pages are the only pages on my site showing this message. I also see that the EWZ plugins were updated several hours ago so, for the time being, I am assuming the plugins have an error.

I’m going to attempt to rollback the plugins to see if the problem is with the new versions. Let me know if I can provide more information. Thanks.

I just experienced a previously unresolved issue. Referencing the original topic that was closed for inactivity (my own fault for not following up):
https://www.ads-software.com/support/topic/error-deleting-unable-to-find-matching-item-in-database/#post-16571129

“One of my rating forms is having an issue. Attempting to delete the ratings from the form or delete the entire rating form shows the following error message:
“Error deleting: Unable to find matching item in database.”
Other rating forms seem to have no issues. How can I fix this error?”

Original reply from Josie Stauffer (@joanne123):
“That exact error message would seem to imply that an “item” (ie an uploaded image file) that was expected to be there was not found. Did you delete items that had attached ratings? That should not normally have been allowed to happen without the rating itself being deleted.

Are you able to delete individual ratings, or do all the ratings in the form produce the same error?

Do you find anything in your error log file that might be relevant?”

In the current instance, I did delete the images from the corresponding Web Form before updating the Rating Form. Working in this order does seem to break the Rating Form. I cannot delete the ratings from the last time the form was used. Is there any other way to remove the ratings from the form in this instance?

Regards
Martin

I thought it was due to the changes I was making to the new layouts. I copied the one layout that works – changing nothing but the title – and Webforms using this new layout will not display in the Item Selection box on Rating Forms.

What am I doing wrong? Is there a limit to the number of layouts the plugin will recognize?

Is this the correct behaviour? I want to rate the actual taxonomy term_id not the posts in that taxonomy. I notice that the results form takes the taxonomy type and term_id arguments e.g taxonomy=”types” term_id=”2493″ …but the form ignores them. Am I missing something here? Thanks :).

The Rating Form and Rating Comment alignment were originally aligned wide left and I wanted it to float left aligned with the content. AS an interim step I applied the fix from support post:

<a href="https://www.ads-software.com/support/topic/how-to-center-the-rating-box-and-also-to-show-in-on-post-page-only/">https://www.ads-software.com/support/topic/how-to-center-the-rating-box-and-also-to-show-in-on-post-page-only/ </a>

.rating-form form {
    display: block !important;
}
.rating-form, .rating-form p {
    text-align: center !important;
}

[Moderator note: code fixed. Please wrap code in the backtick character or use the code button.]

That worked to center align the rating form but the comment form is still aligned wide left. Looking to amend the CSS solution to include the comment form in the alignment.

Ideally I would like to change this from center alignment to float (is that right terminology) align left with the post content.

Here is the output of the shortcode:
<div class="rating-form mr-shortcode"> <h4>Please rate this</h4> <form id="rating-form-3841-2" action="#"> <input type="button" class="btn btn-default save-rating" id="saveBtn-3841-2" value="Submit Rating"> <input type="hidden" name="sequence" value="2"> </form></div>

https://www.ads-software.com/plugins/multi-rating/