We are having trouble with the recurring payments on our setup. We were not able to make the renewals work so far and we would appreciate your help on this.
The details of our setup is as follows:
WordPress version: 6.6.1
PHP version: 8.3.9
WooCommerce version: 9.1.4
YITH WooCommerce Subscription version: 3.8.0
We also use the WooCommerce PayPal Payments plugin (Version 2.8.2) for the subscription payments.
The first time a user purchases a subscription, everything work fine. The renewals though never work.
Please, find next a few screenshots of our WooCommerce current setup:
PRODUCT SETTINGS: https://postimg.cc/644H011y
YITH SUBSCRIPTION AFTER SUCCESSFULL SUBSCRIPTION ORDER: https://postimg.cc/t78vTpYP
PAYPAL CONNECTION SETTINGS : https://postimg.cc/mtMX1JHn
VAULTING IS ENABLED: https://postimg.cc/8s7nNjPN
CRONS ARE ENABLED: https://postimg.cc/vgNq5dhJ
We would appreciate any help on this. We think we have followed your suggestions on similar topics and we are still stucked.
Thank you in advance,
Dora
I am using the YITH WooCommerce Subscription on my book subscription club website and am considering switching my payment gateway to PayPal to enable automatic recurring charges. I have some questions regarding the integration and compatibility of YITH WooCommerce Subscription with two specific PayPal plugins:
My questions are as follows:
Thank you in advance for your assistance, and I look forward to your guidance to make the best decision for my business.
Best regards,
Raphael Castro
]]>One of my clients would like to add the option of partial payments to their website. Instead of using it for a product they would like to use it for subscriptions. Is it possible to enable partial payments for subscriptions? And if so will the automatic extension of the subscription (recurring payment) automatically be split up into partial payments as well?
Would the pro version be more suitable for this kind of task?
Thanks and greetings from Switzerland
]]>There is something quite odd about this plugin. I have users who signed up on a month-to-month subscription. I have just checked and the renewal dates have passed but their accounts are still active. Does the plugin not suspend the accounts when a renewal date has passed? and does it even remind the users that renewal dates are coming up? If it doesn’t do this then what’s the purpose of this free version??
]]>Thanks for the Payment Plugin.
We installed & configured “GlobalPayments WooCommerce” plugin, instead of existing plugin we used: “WooCommerce SecureSubmit Gateway“. Because of WooCommerce HPOS compatible of your plugin.
The site we have, WooCommerce Subscriptions & Heartland Payment Gateway Integration. We have many customers with recurring charge.
We need the automatic payment option for the customers. Currently all are manual payment mode only.
Just we want to know, Does this plugin supports “Automatic Payments” for “WooCommerce Subscriptions“?
If not any possible to update that feature?
Please let me know, once you received this message, because it’s a high priority option for our site.
Thanks,
Gopal R
]]>Here is what their support team wrote:
I recognize that you were not setting up these test subscriptions to have trials. However, looking at the logs, it seems that a “trial_period_days” on the request POST body was requested causing the subscriptions to have trials.
Request POST body (I x’d any possible PII)
{
"customer": "cus_XXXXXXXXXXXXXX",
"default_payment_method": "pm_XXXXXXXXXXXXXX",
"trial_period_days": "30",
"items": {
"0": {
"price": "price_XXXXXXXXXXXXXX"
}
},
"expand": {
"0": "pending_setup_intent.payment_method"
}
}This caused the $0 invoice to be created on the subscription.
The payments are indeed shown on the payments tab of the dashboard, but the invoices are not generated, which is unusual.
Since the subscription and the PaymentIntent are being created by Paid Memberships Pro, I would recommend reaching out to them to check on this behavior.
If after speaking with Paid Membership Pro, and you are still unable to address the issue, or you get redirected back to Stripe, please contact our support center again
Any idea what could be causing this?
Thanks!
]]>on the 17/04 I replaced default paypal IPN to /?wc-api=WC_Gateway_Paypal
Tried everything, all recent and last plug in, putting order from processing to complete, no 2nd payment, (set daily), Deactivated WC payments. PayPal standard.
STILL, no recurring payments after the 1st.
Again, any clues would be highly appreciated.
Hello @multisponsor
Just to confirm with the previous message, the Instant Payment Notification (IPN) is on. (/?pay_gate_listener=paypal_ipn)
this is not the correct IPN. Please refer to this guide: https://woocommerce.com/document/paypal-standard/#paypal-ipn-url
I’ve noticed that when I apply global membership discounts for a specific membership level, they don’t seem to apply to products with recurring payments.
Do you have any insight into why this might be happening?
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