This is certainly a weird one! I’m not sure if there will be anything you can do about it but we wanted to flag it anyways. It is a twofold issue:
https://i.postimg.cc/9M4vGgDx/Nashua-page-two-of-products.png
https://i.postimg.cc/CKr3npxB/image.png
https://i.postimg.cc/C1W9JCDw/media-library.png
It seems like this wouldn’t be an issue with the Real Media Library plugin, however we have no errors or warnings in WP related to images or WooCommerce, and the only thing that seemed to fix the issue is deactivating the Real Media Library plugin. We weren’t sure if there was something maybe in the process of Real Media Library retrieving and organizing images from the database that may be causing these sorts of intermittent outages or if a reverse proxy may interrupt the functionality with Real Media Library somehow?
Any help or insight is appreciated!
]]>My client’s website is accessed via a reverse proxy. Consequently there are two domain names in use:
The plugin is trying to purge the external domain name, however due to the reverse proxy directing traffic to the server, Varnish is a caches pages with the internal domain name. Consequently the plugin cannot purge the cache as the domain name is incorrect.
Would it be possible to update the plugin so that we can set an alternative domain name via a constant?
Thanks,
Gareth
]]>nginx block for proxy on old_wordpress_host.com.conf
location ^~ /blog {
rewrite ^/blog(/.*)$ $1 break;
proxy_ssl_server_name on;
proxy_pass_request_headers on;
proxy_pass https://new_wordpress_host.com/;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Host $http_host;
proxy_set_header X-Forwarded-Proto $scheme;
server_name_in_redirect off;
}
And then in wordpress wp-config.php on new wordpress new_wordpress_host.com
define('.COOKIE_DOMAIN.', 'old_wordpress_host.com');
define('.SITECOOKIEPATH.', '.');
if(isset($_SERVER['HTTP_X_FORWARDED_FOR'])) {
$list = explode(',',$_SERVER['HTTP_X_FORWARDED_FOR']);
$_SERVER['REMOTE_ADDR'] = $list[0];
define('WP_SITEURL', 'https://old_wordpress_host.com/blog/');
define('WP_HOME', 'https://old_wordpress_host.com/blog/');
$_SERVER['HTTP_HOST'] = 'old_wordpress_host.com';
$_SERVER['REMOTE_ADDR'] = 'https://old_wordpress_host.com';
$_SERVER[ 'SERVER_ADDR' ] = 'old_wordpress_host.com';
if ($_SERVER['HTTP_X_FORWARDED_PROTO'] == 'https'){
$_SERVER['HTTPS']='on';
}
}
]]>To address this, I modified the configuration by adding the following two lines:
define('WP_HOME','https://example.com');
define('WP_SITEURL','https://example.com');
This adjustment effectively resolves the problem. However, upon completing the WordPress installation process, a new issue arises where the front page consistently redirects to the local IP address 127.0.0.1 even though i have used the domain to access the site. By the way, I have PHPMyAdmin also running within the same container, and the reverse proxy is functioning flawlessly. Therefore, I suspect the issue might be related to the WordPress Docker image. Is there anyone who has a solution for this problem?
docker compose config:
version: '3'
services:
wp:
image: wordpress:latest # https://hub.docker.com/_/wordpress/
ports:
- 127.0.0.1:8585:80 # change ip if required
volumes:
- ./config/php.conf.ini:/usr/local/etc/php/conf.d/conf.ini
- ./wp-app:/var/www/html # Full wordpress project
#- ./plugin-name/trunk/:/var/www/html/wp-content/plugins/plugin-name # Plugin development
#- ./theme-name/trunk/:/var/www/html/wp-content/themes/theme-name # Theme development
environment:
WORDPRESS_DB_HOST: db
WORDPRESS_DB_NAME: "${DB_NAME}"
WORDPRESS_DB_USER: "${DB_USER}"
WORDPRESS_DB_PASSWORD: "${DB_PASSWORD}"
WORDPRESS_CONFIG_EXTRA: |
define('WP_HOME','https://example.com');
define('WP_SITEURL','https://example.com');
depends_on:
- db
links:
- db
wpcli:
image: wordpress:cli
volumes:
- ./config/php.conf.ini:/usr/local/etc/php/conf.d/conf.ini
- ./wp-app:/var/www/html
environment:
WORDPRESS_DB_HOST: db
WORDPRESS_DB_NAME: "${DB_NAME}"
WORDPRESS_DB_USER: "${DB_USER}"
WORDPRESS_DB_PASSWORD: "${DB_PASSWORD}"
depends_on:
- db
- wp
##################################################################################
##################################################################################
##################################################################################
pma:
image: phpmyadmin/phpmyadmin
environment:
# https://docs.phpmyadmin.net/en/latest/setup.html#docker-environment-variables
PMA_HOST: db
PMA_PORT: 3306
MYSQL_ROOT_PASSWORD: "${DB_ROOT_PASSWORD}"
UPLOAD_LIMIT: 100M
ports:
- 127.0.0.1:8686:80
links:
- db:db
##################################################################################
##################################################################################
##################################################################################
db:
image: mariadb:latest # https://hub.docker.com/_/mysql/ - or mariadb https://hub.docker.com/_/mariadb
ports:
- 127.0.0.1:5460:3306 # change ip if required
command: [
'--default_authentication_plugin=mysql_native_password',
'--character-set-server=utf8mb4',
'--collation-server=utf8mb4_unicode_ci'
]
volumes:
- ./wp-data:/docker-entrypoint-initdb.d
- db_data:/var/lib/mysql
environment:
MYSQL_ROOT_PASSWORD: "${DB_ROOT_PASSWORD}"
volumes:
db_data:
apache config:
<VirtualHost *:443>
ServerName example.com
ServerAlias www.example.com
RemoteIPHeader CF-Connecting-IP
SSLEngine On
SSLCertificateFile /etc/apache2/ssl/example.com/example.com.pem
SSLCertificateKeyFile /etc/apache2/ssl/example.com/example.com.key
ProxyPass / https://127.0.0.1:8585/
ProxyPassReverse / https://127.0.0.1:8585/
ErrorLog ${APACHE_LOG_DIR}/error.log
CustomLog ${APACHE_LOG_DIR}/access.log combined
</VirtualHost>
]]>I am trying to setup the plugin behind a reverse proxy with Apache. When clicking Login with Shibboleth I get into a redirect loop where the IdP correctly authenticates but seems to redirect back to the URL that initiates a new IdP authorization request. It seems that maybe the plugin isn’t properly detecting the headers.
Configuration (redacted with example.com):
https://example.com/Shibboleth.sso/Login
https://example.com/Shibboleth.sso/Logout
HTTP Headers
Relevant Apache config:
<Location />
AuthType Shibboleth
ShibRequestSetting requireSession false
ShibUseHeaders On
Require shibboleth
</Location>
<Location /Shibboleth.sso>
SetHandler shib
ShibUseHeaders On
AuthType None
Require all granted
</Location>
I placed a PHP file in the root of the server with:
<?php
echo '<pre>';
var_dump($_SERVER, $_ENV);
echo '</pre>';
When not logged in:
array(67) {
["HTTP_AUTHORIZATION"]=>
string(0) ""
["HTTP_HOST"]=>
string(23) "example.com"
["HTTP_USER_AGENT"]=>
string(70) "Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"
["HTTP_ACCEPT"]=>
string(85) "text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8"
["HTTP_ACCEPT_LANGUAGE"]=>
string(14) "en-US,en;q=0.5"
["HTTP_ACCEPT_ENCODING"]=>
string(17) "gzip, deflate, br"
["HTTP_DNT"]=>
string(1) "1"
["HTTP_UPGRADE_INSECURE_REQUESTS"]=>
string(1) "1"
["HTTP_SEC_FETCH_DEST"]=>
string(8) "document"
["HTTP_SEC_FETCH_MODE"]=>
string(8) "navigate"
["HTTP_SEC_FETCH_SITE"]=>
string(4) "none"
["HTTP_SEC_FETCH_USER"]=>
string(2) "?1"
["HTTP_SHIB_COOKIE_NAME"]=>
string(0) ""
["HTTP_SHIB_SESSION_ID"]=>
string(0) ""
["HTTP_SHIB_SESSION_INDEX"]=>
string(0) ""
["HTTP_SHIB_SESSION_EXPIRES"]=>
string(0) ""
["HTTP_SHIB_SESSION_INACTIVITY"]=>
string(0) ""
["HTTP_SHIB_IDENTITY_PROVIDER"]=>
string(0) ""
["HTTP_SHIB_AUTHENTICATION_METHOD"]=>
string(0) ""
["HTTP_SHIB_AUTHENTICATION_INSTANT"]=>
string(0) ""
["HTTP_SHIB_AUTHNCONTEXT_CLASS"]=>
string(0) ""
["HTTP_SHIB_AUTHNCONTEXT_DECL"]=>
string(0) ""
["HTTP_SHIB_ASSERTION_COUNT"]=>
string(0) ""
["HTTP_SHIB_HANDLER"]=>
string(46) "https://example.com/Shibboleth.sso"
["HTTP_SUBJECT_ID"]=>
string(0) ""
["HTTP_PAIRWISE_ID"]=>
string(0) ""
["HTTP_EPPN"]=>
string(0) ""
["HTTP_AFFILIATION"]=>
string(0) ""
["HTTP_ENTITLEMENT"]=>
string(0) ""
["HTTP_PERSISTENT_ID"]=>
string(0) ""
["HTTP_MEMBER"]=>
string(0) ""
["HTTP_CN"]=>
string(0) ""
["HTTP_SN"]=>
string(0) ""
["HTTP_GIVENNAME"]=>
string(0) ""
["HTTP_DISPLAYNAME"]=>
string(0) ""
["HTTP_MAIL"]=>
string(0) ""
["HTTP_SHIB_APPLICATION_ID"]=>
string(0) ""
["HTTP_X_FORWARDED_PROTO"]=>
string(5) "https"
["HTTP_X_FORWARDED_PORT"]=>
string(3) "443"
["HTTP_X_FORWARDED_HOST"]=>
string(23) "example.com"
["HTTP_X_FORWARDED_SERVER"]=>
string(23) "example.com"
["HTTP_CONNECTION"]=>
string(5) "close"
["PATH"]=>
string(60) "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin"
["SERVER_SIGNATURE"]=>
string(84) "
Apache/REDACTED Server at example.com Port 80
"
["SERVER_SOFTWARE"]=>
string(22) "Apache/REDACTED"
["SERVER_NAME"]=>
string(23) "example.com"
["SERVER_ADDR"]=>
string(9) "REDACTED"
["SERVER_PORT"]=>
string(2) "80"
["REMOTE_ADDR"]=>
string(13) "REDACTED"
["DOCUMENT_ROOT"]=>
string(13) "/var/www/html"
["REQUEST_SCHEME"]=>
string(4) "http"
["CONTEXT_PREFIX"]=>
string(0) ""
["CONTEXT_DOCUMENT_ROOT"]=>
string(13) "/var/www/html"
["SERVER_ADMIN"]=>
string(19) "webmaster@localhost"
["SCRIPT_FILENAME"]=>
string(22) "/var/www/html/REDACTED"
["REMOTE_PORT"]=>
string(5) "REDACTED"
["GATEWAY_INTERFACE"]=>
string(7) "CGI/1.1"
["SERVER_PROTOCOL"]=>
string(8) "HTTP/1.1"
["REQUEST_METHOD"]=>
string(3) "GET"
["QUERY_STRING"]=>
string(0) ""
["REQUEST_URI"]=>
string(9) "/REDACTED"
["SCRIPT_NAME"]=>
string(9) "/REDACTED"
["PHP_SELF"]=>
string(9) "/REDACTED"
["REQUEST_TIME_FLOAT"]=>
float(1692393231.115434)
["REQUEST_TIME"]=>
int(1692393231)
["argv"]=>
array(0) {
}
["argc"]=>
int(0)
}
array(42) {
["HOSTNAME"]=>
string(36) "example.com"
["PHP_VERSION"]=>
string(6) "8.0.29"
["APACHE_CONFDIR"]=>
string(12) "/etc/apache2"
["PHP_INI_DIR"]=>
string(18) "/usr/local/etc/php"
["GPG_KEYS"]=>
string(122) "REDACTED"
["PHP_LDFLAGS"]=>
string(12) "-Wl,-O1 -pie"
["PWD"]=>
string(13) "/var/www/html"
["APACHE_LOG_DIR"]=>
string(16) "/var/log/apache2"
["LANG"]=>
string(1) "C"
["PHP_SHA256"]=>
string(64) "REDACTED"
["APACHE_PID_FILE"]=>
string(28) "/var/run/apache2/apache2.pid"
["PHPIZE_DEPS"]=>
string(76) "autoconf dpkg-dev file g++ gcc libc-dev make pkg-config re2c"
["TERM"]=>
string(5) "xterm"
["PHP_URL"]=>
string(51) "https://www.php.net/distributions/php-8.0.29.tar.xz"
["APACHE_RUN_GROUP"]=>
string(8) "www-data"
["APACHE_LOCK_DIR"]=>
string(17) "/var/lock/apache2"
["SHLVL"]=>
string(1) "0"
["PHP_CFLAGS"]=>
string(83) "-fstack-protector-strong -fpic -fpie -O2 -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64"
["APACHE_RUN_DIR"]=>
string(16) "/var/run/apache2"
["APACHE_ENVVARS"]=>
string(20) "/etc/apache2/envvars"
["APACHE_RUN_USER"]=>
string(8) "www-data"
["PATH"]=>
string(60) "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin"
["PHP_ASC_URL"]=>
string(55) "https://www.php.net/distributions/php-8.0.29.tar.xz.asc"
["PHP_CPPFLAGS"]=>
string(83) "-fstack-protector-strong -fpic -fpie -O2 -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64"
}
When I am logged in:
array(68) {
["HTTP_AUTHORIZATION"]=>
string(0) ""
["HTTP_HOST"]=>
string(23) "example.com"
["HTTP_USER_AGENT"]=>
string(70) "Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"
["HTTP_ACCEPT"]=>
string(85) "text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8"
["HTTP_ACCEPT_LANGUAGE"]=>
string(14) "en-US,en;q=0.5"
["HTTP_ACCEPT_ENCODING"]=>
string(17) "gzip, deflate, br"
["HTTP_DNT"]=>
string(1) "1"
["HTTP_COOKIE"]=>
string(933) "clive-visitor-tid-REDACTED=REDACTED; wordpress_test_cookie=WP%20Cookie%20check; _opensaml_req_ss%3AREDACTED=_REDACTED; _opensaml_req_ss%3Amem%3AREDACTED=_REDACTED; _opensaml_req_ss%3AREDACTED=_REDACTED; _opensaml_req_ss%3AREDACTED=_REDACTED; wp_lang=en_US; _shibsession_REDACTED=_REDACTED; _opensaml_req_ss%3AREDACTED=_REDACTED"
["HTTP_UPGRADE_INSECURE_REQUESTS"]=>
string(1) "1"
["HTTP_SEC_FETCH_DEST"]=>
string(8) "document"
["HTTP_SEC_FETCH_MODE"]=>
string(8) "navigate"
["HTTP_SEC_FETCH_SITE"]=>
string(4) "none"
["HTTP_SEC_FETCH_USER"]=>
string(2) "?1"
["HTTP_SHIB_COOKIE_NAME"]=>
string(0) ""
["HTTP_SHIB_SESSION_ID"]=>
string(33) "_REDACTED"
["HTTP_SHIB_SESSION_INDEX"]=>
string(33) "_REDACTED"
["HTTP_SHIB_SESSION_EXPIRES"]=>
string(10) "REDACTED"
["HTTP_SHIB_SESSION_INACTIVITY"]=>
string(10) "REDACTED"
["HTTP_SHIB_IDENTITY_PROVIDER"]=>
string(36) "https://REDACTED/idp/shibboleth"
["HTTP_SHIB_AUTHENTICATION_METHOD"]=>
string(25) "https://REDACTED/duo"
["HTTP_SHIB_AUTHENTICATION_INSTANT"]=>
string(24) "REDACTED"
["HTTP_SHIB_AUTHNCONTEXT_CLASS"]=>
string(25) "https://REDACTED/duo"
["HTTP_SHIB_AUTHNCONTEXT_DECL"]=>
string(0) ""
["HTTP_SHIB_ASSERTION_COUNT"]=>
string(0) ""
["HTTP_SHIB_HANDLER"]=>
string(46) "https://example.com/Shibboleth.sso"
["HTTP_SUBJECT_ID"]=>
string(0) ""
["HTTP_PAIRWISE_ID"]=>
string(0) ""
["HTTP_EPPN"]=>
string(22) "REDACTED"
["HTTP_AFFILIATION"]=>
string(62) "REDACTED@REDACTED;REDACTED@REDACTED;REDACTED@REDACTED"
["HTTP_ENTITLEMENT"]=>
string(0) ""
["HTTP_PERSISTENT_ID"]=>
string(0) ""
["HTTP_MEMBER"]=>
string(0) ""
["HTTP_CN"]=>
string(12) "REDACTED REDACTED"
["HTTP_SN"]=>
string(6) "REDACTED"
["HTTP_GIVENNAME"]=>
string(5) "REDACTED"
["HTTP_DISPLAYNAME"]=>
string(12) "REDACTED REDACTED"
["HTTP_MAIL"]=>
string(22) "REDACTED"
["HTTP_SHIB_APPLICATION_ID"]=>
string(7) "default"
["HTTP_X_FORWARDED_PROTO"]=>
string(5) "https"
["HTTP_X_FORWARDED_PORT"]=>
string(3) "443"
["HTTP_X_FORWARDED_HOST"]=>
string(23) "example.com"
["HTTP_X_FORWARDED_SERVER"]=>
string(23) "example.com"
["HTTP_CONNECTION"]=>
string(5) "close"
["PATH"]=>
string(60) "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin"
["SERVER_SIGNATURE"]=>
string(84) "
Apache/REDACTED Server at example.com Port 80
"
["SERVER_SOFTWARE"]=>
string(22) "Apache/REDACTED"
["SERVER_NAME"]=>
string(23) "example.com"
["SERVER_ADDR"]=>
string(9) "REDACTED"
["SERVER_PORT"]=>
string(2) "80"
["REMOTE_ADDR"]=>
string(13) "REDACTED"
["DOCUMENT_ROOT"]=>
string(13) "/var/www/html"
["REQUEST_SCHEME"]=>
string(4) "http"
["CONTEXT_PREFIX"]=>
string(0) ""
["CONTEXT_DOCUMENT_ROOT"]=>
string(13) "/var/www/html"
["SERVER_ADMIN"]=>
string(19) "webmaster@localhost"
["SCRIPT_FILENAME"]=>
string(22) "/var/www/html/REDACTED"
["REMOTE_PORT"]=>
string(5) "REDACTED"
["GATEWAY_INTERFACE"]=>
string(7) "CGI/1.1"
["SERVER_PROTOCOL"]=>
string(8) "HTTP/1.1"
["REQUEST_METHOD"]=>
string(3) "GET"
["QUERY_STRING"]=>
string(0) ""
["REQUEST_URI"]=>
string(9) "/REDACTED"
["SCRIPT_NAME"]=>
string(9) "/REDACTED"
["PHP_SELF"]=>
string(9) "REDACTED"
["REQUEST_TIME_FLOAT"]=>
float(1692393566.266936)
["REQUEST_TIME"]=>
int(1692393566)
["argv"]=>
array(0) {
}
["argc"]=>
int(0)
}
array(42) {
["HOSTNAME"]=>
string(36) "example.com"
["PHP_VERSION"]=>
string(6) "8.0.29"
["APACHE_CONFDIR"]=>
string(12) "/etc/apache2"
["PHP_INI_DIR"]=>
string(18) "/usr/local/etc/php"
["GPG_KEYS"]=>
string(122) "REDACTED"
["PHP_LDFLAGS"]=>
string(12) "-Wl,-O1 -pie"
["PWD"]=>
string(13) "/var/www/html"
["APACHE_LOG_DIR"]=>
string(16) "/var/log/apache2"
["LANG"]=>
string(1) "C"
["PHP_SHA256"]=>
string(64) "REDACTED"
["APACHE_PID_FILE"]=>
string(28) "/var/run/apache2/apache2.pid"
["PHPIZE_DEPS"]=>
string(76) "autoconf dpkg-dev file g++ gcc libc-dev make pkg-config re2c"
["TERM"]=>
string(5) "xterm"
["PHP_URL"]=>
string(51) "https://www.php.net/distributions/php-8.0.29.tar.xz"
["APACHE_RUN_GROUP"]=>
string(8) "www-data"
["APACHE_LOCK_DIR"]=>
string(17) "/var/lock/apache2"
["SHLVL"]=>
string(1) "0"
["PHP_CFLAGS"]=>
string(83) "-fstack-protector-strong -fpic -fpie -O2 -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64"
["APACHE_RUN_DIR"]=>
string(16) "/var/run/apache2"
["APACHE_ENVVARS"]=>
string(20) "/etc/apache2/envvars"
["APACHE_RUN_USER"]=>
string(8) "www-data"
["PATH"]=>
string(60) "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin"
["PHP_ASC_URL"]=>
string(55) "https://www.php.net/distributions/php-8.0.29.tar.xz.asc"
["PHP_CPPFLAGS"]=>
string(83) "-fstack-protector-strong -fpic -fpie -O2 -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64"
}
Any ideas?
Thanks!
Perry
We might have a bad setup, or we might have a separate issue and am hoping you can point us in the right direction.
We host wordpress sites behind a reverse proxy. So when someone (not us) has https://example.com/subdirectory, they try to pull the content from our site which is hosted at https://oursite.com.
Now on https://oursite.com we have WordPress installed and we have the SITE URL and the WordPress Address (URL)both set as https://example.com/subdirectory. Now we do this so that our wordpress admin is available at https://example.com/subdirectory/wp-admin so that the cookies that are set for logged in individuals is on the same domain as https://example.com/subdirectory.
When the setup is like this, unfortunately on the edit.php screen for pages – the URL behind the next page and last page buttons seems to still be using HTTP_HOST, resulting in the URL being https://oursite.com/wp-admin/edit.php?post_type=page&paged=2
Now if we change the WordPress URL back to https://oursite.com, then the admin section works just fine. But the problem here is that I cannot have my admin users considered logged in when browsing https://example.com/subdirectory/
Happy to learn best practices for making this work.
]]>I have a proxy domain (www.def.com) and there is one backend domain (abc.com). The site URL and home URL are set in wp-config.php dynamically.
Recently, I changed my website domain from abc.com to xyz.com. However, I noticed that even after using the wpcli search-replace command, the metatags were still referring to the old domain name. Even when I triggered the cronjobs, the domain name remained unchanged. I’m puzzled as to why this keeps happening.
To fix this issue, I installed the Yoast test helper plugin and used the “Reset indexables tables & migrations” button, which initially worked, but then after a few days, the problem reoccurred.
I’ve also tried using the commands “wp yoast index” and “wp yoast index –reindex,” but I’m not sure how often I should run them. I assume the cronjob runs daily, but I’m not certain.
Can you provide me with any advice on how to resolve this issue permanently?
]]>As I’m using a reverse-proxy, only its IP is blocked. When an attack begins, WordPress login is blocked for all users.
Log:
HTTP_X_FORWARDED_FOR = IP0
HTTP_X_REAL_IP = IP0
REMOTE_ADDR = IP1
How could I setup Limit Login Attempts Reloaded in order it can see and block real IPs?
]]>I want to know if the Reverse proxy is the culprit as it does seem to still effect the desktop but not to the degree that I am seeing on Mobile and if the reverse proxy is the cause of Autoptimize not working, what steps can I take going forward to improve the performance?
I am using Kinsta as my hosting provider and they basically told me that the configuration of the site could be the issue but wasn’t sure and to connect with the plugin support.