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Unable to Save URL

hiphopservers — Thu, 28 Dec 2023 09:21:37 +0000

After installing the plugin I am not able to save the URL from the SalesIQ installation tab after pasting it into the text box. This is not specific to the site because the plugin is not working on any site. If I need to update the URL I have to edit from the database directly.

Since there is very little need to update this plugin after it’s initial setup it is unclear when the plugin stop working.

SalesIQ Plugin loaded on some pages, not others

jimweldy — Mon, 12 Jun 2023 18:33:11 +0000

Neither loading the javascript in the footer NOR loading the plugin and special code deploys the JS on all pages. Currently, SalesIQ is reporting on visits to only a few pages, and not reporting on most of the others, and I can’t see a pattern. Why would plugin work on some pages but not others?

Visitor City & State not Showing

dstump86 — Tue, 19 May 2020 19:54:27 +0000

The visitor information is no longer showing the City & State. Only the country of the visitor. Anyone else have this issue?

API call with Zoho SalesIQ chat

estradas — Thu, 23 Jan 2020 18:59:45 +0000

I am trying to add a zoho API on my website, where if a user/client is logged in and they send a message with the zoho chat they won’t have to fill in the fields of the chat; it would automatically do it for them – just because they are logged in.

I know I need to create a fetch call from my database but I haven’t been able to figure out where to place the API zoho supplied. Any help?

API call with Zoho SalesIQ chat

estradas — Thu, 23 Jan 2020 14:57:14 +0000

I am trying to add a zoho API on my website, where if a user/client is logged in and they send a message with zoho chat they won’t have to fill in the fields of the chat; it would automatically do it for them – just because they are logged in.
I know I need to create a fetch call from my database but I haven’t been able to figure out where to place the API zoho supplied. Any help?

Encounter an error [Uncaught TypeError]

nixie.chen — Mon, 10 Jun 2019 00:47:32 +0000

Hi Team,

As I found this error on your Zoho SalesIQ Widget. Is there anyway I can fixed these or you can fix this? :

Uncaught TypeError: Cannot read property 'broadcastMessage' of undefined

I am using the latest version – Zoho SalesIQ Widget Version 1.0.9
I can send screenshot if you want for more clarification.

chat widget not showing in my website

gokulakannang — Sat, 24 Feb 2018 06:22:50 +0000

Please help me to resolve

Visitors are not tracked?

lvca — Sun, 09 Apr 2017 23:25:59 +0000

The SalesIQ Reports is empty and it says “No Data available”. The Online visitors now is empty too, but a few days ago I could see the visitors in realtime.

What could be the cause?

Thanks,
Luca

Hide chat button on mobile devices

jomo — Sat, 01 Apr 2017 09:37:04 +0000

Please add option to hide on mobile devices.

Some mobile visitors raised comment in chat about being confused by chat window taking over the screen on the mobile and not being able to go back (because the chat opens up in a new browser window when on mobile, there is no back button).

We understand that a mobile screen is a bit small to have chat within the same window, so it is maybe better to have the option to turn it off.

At the moment this can be done by adding some css like:
.zls-small.handheld {display:none!important;}
but an option would b better