Dear WP Photo Album Teams,

I hope this message finds you well. I am writing to bring to your attention an issue I have encountered while using your WordPress plugin, WP Photo Album , Firstly, I want to express my appreciation for your work in developing this plugin; it has been incredibly useful for my website.

However, I have noticed a significant performance issue related to the scrolling experience on pages where the plugin is active. The scroll performance is noticeably slow and laggy, which negatively affects the overall user experience. Here are some specifics:

• Plugin Version: 1.6.1

I have attempted the following troubleshooting steps to isolate the issue:

1. Deactivating Other Plugins: The issue persists even when other plugins are deactivated.
2. Switching Themes: Changing to a default WordPress theme did not resolve the issue.
3. Clearing Cache: Both browser and WordPress cache have been cleared without any improvement.

Given these steps, it appears that the slowdown in scroll performance is directly associated with the plugin. I would greatly appreciate it if you could look into this matter and provide a solution or any suggestions to mitigate this issue.

Please let me know if there is any additional information you require from my end, or if there are any specific diagnostics or logs I can provide to help troubleshoot this further.

Thank you for your time and assistance. I look forward to your response and hope for a resolution soon.

Best regards,

Mansha Jami

Dear WordPress Support,

I am writing to request urgent assistance with a critical issue I am experiencing on my WordPress website. While developing the site, I encountered a problem where the page scrolling functionality has completely stopped working. This prevents users from navigating through the content, significantly impacting the website’s usability.

I would greatly appreciate it if you could provide guidance on troubleshooting this scrolling issue. I have been working diligently to resolve this problem myself, but haven’t been able to identify the cause.

To assist with the diagnosis, I would be happy to provide any further information you may require, such as:

• Specific details about the steps I was taking when the issue arose (if applicable).
• Any error messages displayed in the browser console.
• The theme and plugins currently active on my website.

I understand that resolving technical problems can be time-consuming, and I am available to collaborate fully to get my website functioning properly again. A prompt response would be highly appreciated.

Thank you for your time and assistance.

Sincerely,

Mansha Jami

Summary:

This email concisely explains a critical scrolling issue on your WordPress website and requests urgent help from support. It offers to provide additional details for troubleshooting and expresses your willingness to collaborate for a swift resolution.

When I scroll on my website from a mobile device on Chrome, it’s kind of jumpy. NOT smooth at all. It’s really annoying. (every other website works fine, the problem is only on my site).

However, when I browse on mobile safari or firefox, it scrolls super smooth.

Please help!

I also checked the demo version of the theme and they did have the same issue. I also verified that this also happens on Safari and Chrome.

Please click here to see a recording of the issue:
https://www.dropbox.com/s/pi9wlhpjb74v1z7/mph_scrolling_issue2.mp4?dl=0

Your help would be greatly appreciated.
Thank you in advance.

I originally had the blog portion at the bottom of the main page, but customers complained they could not scroll when viewing on mobile. Had to move blog to a separate page, but when viewing posts on that page you still cannot scroll on mobile. Please help!

(website is dodgeballwinnipeg.com, blog is at dodgeballwinnipeg.com/blog)

https://www.ads-software.com/plugins/sportspress/

my website was doing fine then all of a sudden all of my posts seem to have a bug or something. Many of my posts can’t seem to scroll down and strangely enough i can’t click on my content either.

my homepage seems to work fine strangely enough. Can anyone help me fix this issue, do i have to go to the editor to fix some code? any help would be great

if you would like to see this issue for yourself here is my website https://themoreyouknowproduction.com

thanks for taking the time to read this!

Any idea why in grid view, the footer is stuck in the middle of the page when I try to scroll?

Thanks,

-S