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They will Auto renew even if it is in Manual renewal

shakatime — Wed, 25 Sep 2024 23:45:50 +0000

I deactivated the auto-renewal on their website months before moving the website to Shopify, but they still charged me for the renewal.

I accessed their website took a pic of the deactivated auto-renewal and contacted their customer support and sent them a copy of the deactivated Auto-renewal, they said that they had changed to MANUAL renewal for me, and they would not issue a refund.

These company and their people are money-hungry, and they will do anything to keep your money.

Please stay away from this company. They are a bunch of crooks.

ELEMENTOR CUSTOMER SERVICE SUCKS!!!

ga403b — Thu, 08 Aug 2024 18:06:34 +0000

Purchased an image optimizer plan which was basically implied that it was needed, to operate with the standard Elementor plugin which we already pay for. We use this to design our WordPress website which the Elementor Plugin is very buggy in that regard. The FREE image optimizer offers up to 5,000 images to be optimized which we have. The plugin stated we had exceeded our quota, so we elected to upgrade for a 5,000+ photo plan for $50. Plugin wouldn’t work and still stated we were over quota. Something seemed skechy, but okay. We went ahead and purchased the next package which is the 20,000 photo plan for another $50. Again, wouldn’t work. Contacted technical support after going round and round with their Auto BOT for about 10 minutes. Guess it just wanted to refuse me in speaking with someone? Think that was intentional but moving forward…finally spoke to someone and they said they would take a look and to download their “Temporary Login” plugin. Did that, granted them access, and they said they couldn’t get into our site and to reset it and then grant access again. Did that and they still couldn’t get in. At this time we’ve got about an hour invested in this crap show and said just cancel our subscription plan and provide a refund. All of our images are already optimized using the WebP extension. “Oh, we’re sorry but our products are non-refundable!” Okay, I’ll call my bank to dispute the charges for a product that failed to work for me and I’ll go ahead and also leave you 1-star reviews everywhere I can, to advise others of your shady business practice. That threat didn’t seem to change their tune so here I am. REVIEW LEFT AND FUNDS ARE NOW BACK IN MY ACCOUNT AFTER CALLING MY FINANCIAL INSTITUTION AND TELLING THEM OF THEIR BUSINESS PRACTICES!

SHAME ON YOU! You can do better!

It doesn’t do any good.

barbaroshh — Tue, 16 Jul 2024 13:15:17 +0000

Because there is no one who gives proper support. I didn’t see it worth using. I don’t recommend it to anyone. Stay away

No response at all after purchasing a plugin which doesn’t work

luvis — Sat, 20 Jan 2024 17:47:25 +0000

I purchased the plugin to use woocommerce payments but nowhere does it say that the payment gateways used by woocommerce must be compatible with simple membership which not all are. So I can’t use it. I noticed this right away and contacted them to request a refund but they never responded. I’ve sent them multiple emails over the last two months but with no response whatsoever. I’m very dissappointed with this non existent customer service. The membership plugin itself is cumbersome and far from easy to use. Sure it’s free so I was okay with it because I could mostly get it working. But now it seems like it’s not compatible with page builders like bricksbuilder which I’ve used to build my site. All pages that I have set membership restrictions on are still accessible by anyone without logging in. So after the cumbersome setup and paying for a plugin I can’t use, Simple membership doesn’t work at all, I’ve received no help after multiple attempts and I’ve payed money for something I can’t use. Beyond frustrating and I’ve lost both time and money. So I would stay away if I were you.

Just doesn’t work

parrotheadnj — Wed, 22 Nov 2023 03:27:08 +0000

Not worth your time. It will take you through the setup process, tell you it is complete and when you click “Done” to leave you’ll get an error message and nothing is really setup or working.

Horrible company practices, no one should ever trust them again.

Webzzz — Thu, 09 Nov 2023 04:38:27 +0000

Now need to clean over 14 different installations, and totally forget I have ever spent money & time on this company for lifetime license ended very very fast ~2years that I had it, and guess what? now I’m forced to what? pay you monthly? yearly? why? because you changed name? congrats! at least give us one site license for new plugin to be lifetime or something like this now you just robed us all!

Horrible company practices, no one should ever trust them again.

Stay Away From These Scammers!

tvr121 — Thu, 02 Feb 2023 11:51:34 +0000

I got scammed by them. I needed a WordPress plugin to check the plagiarism of the content. They do not provide any free trial for the WordPress plugin. So I purchased some credits after seeing a money-back guarantee message on their purchase page, which is “Money Back Guarantee – We are confident of our services and provide no hassle 100% money back Guarantee“, which is totally false.
The WordPress plugin wasn’t working on my site. I was getting no response from the plugins for the articles with 200+ words. Also, their “Check All Post” button not working at all. So I contacted them via their website’s live chat. I provided full details about my issue and also included a video recording of my problem. They ensured me that they will solve the issue soon and will let me know. But we didn’t get any response from them in seven days, the credits expired as well within that time.
The next time I emailed them about the issue and asked for a refund as the service wasn’t working at all for me. But they made me surprised by telling me that they didn’t receive my support request (which I did on their website’s live chat) and they cannot provide any refund or any solution. Instead, they told me to purchase from them again and then they can take a look!
Their support is also very rude and they do not care about customers. If you do not want to lose your money on their so-called money-back guarantee, stay away from them. They will simply ignore your support request and once you ask for a refund (because nothing will work), they will tell you never contacted them!

No Support or Refund

CamZL1 — Wed, 11 Jan 2023 02:56:09 +0000

Stay away from this plugin if you are looking for any support or refund. Many things DONT work and there is no support what so ever from the developer on this channel or their Facebook page.

It doesn’t work

drleyes — Sat, 01 Oct 2022 20:04:38 +0000

Keep away. This plugin doesnt work. it’s a fraud.

Plugin Author company dissapeared, still charges fees.

Kristof Loyens Quantum Leap — Thu, 21 Apr 2022 21:10:31 +0000

The plugin devs and their company seem to have disappeared. Haven’t been using their services for more then a year now. Yet my credit card keeps getting billed by this company. Stay away.