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Support disapeared or never existed

Sándor Ferenczi — Wed, 10 Apr 2024 08:38:34 +0000

After buying the premium, and posted a thread on support forum, I got no answer nor on the forum nor by email. The first message was 2 months ago, and since then I tried several times contacting them. I am deeply disappointed

I SHOULDVE READ THE REVIEW. TERRIBLE PLUG-IN AND SUPPORT

realnicewebsites — Wed, 27 Mar 2024 12:32:41 +0000

I didn’t see that all of the reviews from the past year have been negative regarding the plug-in not working and the support being terrible. Exactly what I’ve been experiencing for weeks now.

We’ve had over 35 emails back and forth to resolve what I’d think would be a simple issue. I’ve sent multiple screenshots of 1) the app icon CANNOT be changed 2) your CTA tool top says %ICON% which looks defunct 3) the tool tip doesn’t even show up. 4) you’re charging $99 a year for a defunct tooltip that can be made better and actually work for free.

support is a nightmare. They keep saying it’s fine it works despite sending screenshots. Then they say well it works on chrome browser for android. But not for safari? Not for any other browser you advertise? Not for any other device? Someone please give me a better recommendation. I’ll be filing a chargeback since they refuse a refund.

DON’T BUY THIS PRODUCT. There is “NO” support AT ALL!

mrmatrimony — Sun, 29 Oct 2023 09:14:39 +0000

I have a premium lifetime license, and I have raised tickets several times throughout the years. No-one has replied “EVER”

THERE IS NO SUPPORT, NONE, NADA

Not worth it

Cruscntrl — Thu, 12 Oct 2023 01:42:34 +0000

Terrible Customer support. Do not be a day late on cancelling or they will take your money. Offered a refund and then reneged on it. Obnoxious to say the least. The software itself is difficult to use there are much better options. And free options. Don’t recommend it.

AUTO POST TO INSTAGRAM ERROR

kraljsin — Mon, 18 Jul 2022 00:00:46 +0000

i open tickets 1 month ago but never got answer this is really terrible and i have PRO premium api

mistake on instagram:

)

[body] =>

Vendor Dashboard Breaks

shopthearea — Sun, 08 May 2022 20:54:26 +0000

I am unfortunately stuck with this program now because (against my better judgement) I chose not to get a refund when I first realized I might need one. The Vendor Dashboard breaks literally all of the time. You can use the dokan shortcode all day long but when you log in randomly, it will appear totally different and will be nonfunctional. I have reported this issue and have not gotten any help. I cannot even use my dashboard or promote my site until this is fixed and I am terribly sorry I went with this company. I do not know if there is a plug in issue but either way, I have basic plugins aside from Dokan, which tells me this does not play nice with other plugins. The price I paid for this sorry system makes my stomach sick. Not to mention the time I have taken to troubleshoot this myself.

Also, the documentation on how to set up this system is terrible. It does not tell you in detail what to do at all. Go WITH ANOTHER SYSTEM!!!!

I BEEN WAITING FOR AN ANWER FOR A WEEK

Uhtred — Tue, 05 Apr 2022 05:41:19 +0000

CAN ANYONE PLEASE CHECK AND REPLY TO THIS, I PAID THE FULL MEMBER 600$ AND THIS IS HOW YOU SUPPORT THE CUSTOMER???

https://wclovers.com/ticket/how-to-disable-vendor-shipping-id-on-checkout-page/#reply-447580

Garbage Paid Support – Don’t Bother

Jason Ryan — Sun, 03 Apr 2022 12:26:19 +0000

Just spent nearly 3 weeks going around and around with their support team on an issue we were having with their Facebook Import/Export as well as the Google Calendar Synchronization with no resolution.

We’ve had a paid license for over 2 years now and waited sometimes for days for an answer from them that was subpar at best. The plugin has always had issues and functionality constantly shifts, causing you to grow increasingly impatient as they gaslight you into thinking that “the plugin never worked like that”.

Such a waste of time. Moving to a different solution. Good riddance.

Plugin broke my website and support is terrible

lhawk — Sun, 03 Apr 2022 04:28:55 +0000

Bought this plugin in September 2021. Loved it! Last week I got a fatal error and my website was completely down. Their response was that I was using an outdated version of the Pro plugin and that I need to update it. Basically, that it’s my fault. Never received a notification that I needed to manually update the Pro plugin. I update my plugins weekly, if not daily. I asked for a partial refund because I did enjoy it for about 6 months, but they said no. This plugin comes with a yearly fee. Why?

This plugin is a sham

madhatterpi — Mon, 07 Feb 2022 20:38:10 +0000

I’m a web developer of 6 years and this is the worst plugin I have every used. We even paid for the premium plugin and all the modules and it simply cannot do what it claims to do. It’s full of bugs and archaic unfinished code. The support are useless and clearly don’t know what they are talking about. I can’t imagine it will be long before this plugin hits the dust because surely no business can actually run a directory business with this trash plugin.