or

https://barnetsailing.bc.ca/support/?wpsc-section=ticket-list&Filter=<some custom filter>&SortBy=Priority

Or, is there some other way of doing this?

Thanks much!

Our site is running WordPress 5.53 (but the problem is also active on our local test server with WordPress 5.6)
The support plug-in is version 2.1.9
PHP version: 7.1.25

For me this is a bug, because sort order of a list should never affect the number of shown entries, it should only sort and nothing else. If implemented correctly, we would be able to use sort order to find and correct tickets without a priority or without a customer entry.

Awesome support say they won’t fix this unexpected search behavior because no other customer was bothered by it so far. Is this true? Am I the only one that would want empty entries to stay in a list when ordered?

I noticed the ticket list in the back end does not style correctly in the backend; checked it and managed to make it work and look much better with some CSS rules.

Here’s the code, in case someone found it useful:
(beware that some rules are affecting other tables in backend, like posts and pages, but it works well this way)

/* Admin Tickets TABLE START */
@media screen and (max-width: 782px) {
	td.column-status {
		display:none!important;
	}
	td.column-status:before {
		display:none!important;
	}
	.wp-list-table td {
		width: 100%!important;
	}
	td.check-column {
		width: 35px!important;
	}
	th#status {
		display: none;
	}
	th.column-status {
		display: none;
	}
	td.column-status {
		display: none!important;
	}
	td.column-title {
		max-width: inherit!important;
	}
}
/* Admin Tickets TABLE END */

Thanks

https://www.ads-software.com/plugins/awesome-support/